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Question

Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram

  • May 21, 2026
  • 1 comment
  • 12 views
PedroAmorim

Hi everyone,

Is there any update on the Instagram “Follow to DM / Say Hi to New Followers” bug?

We saw the Manychat status page mentioning delays and failures with this automation, apparently related to a Meta-side issue.

Our automation is Live/Published, but it still does not trigger consistently when new users follow our Instagram account.

We already checked:
- Instagram account is connected
- Permissions were refreshed
- Automation is published
- Tests were made with new follower accounts

Is anyone still experiencing the same problem?
Has Manychat or Meta shared any expected timeline or workaround?

Thanks in advance!

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • May 21, 2026

    Hi, ​@PedroAmorim 

     

    I understand how frustrating it can be when automations do not trigger as expected. An incident regarding this specific trigger has been identified for over two months now. At this point, it is necessary to wait for Meta to resolve the issues on their end to see if the situation improves. You can follow the updates on this incident here: https://status.manychat.com/cmmxljn3s01ntuud42lsa7zud

     

    It is also important to mention that this feature continues to be in beta, and unfortunately, there is not much that can be done in some cases while these instabilities happen.

     

    However, if you still prefer, you can open a ticket with the Manychat support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

     

    Hope this helps!

    🙌

    @fabio.gaulke | @monada.ag
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