General Q&A

I’m having WhatsApp messages inconsistencies. Some messages from WhatsApp are never showing up in Manychat’s platform. However, the messages I send to them are indeed visible, but it’s as if im talking to myself because the chat only shows MY messages.The problem is, as the messages from my clients are not being recieved by Manychat, the automations never starts, so the conversarion ends up ignored.The whole “automation” thing gets useless. Is there any solution to this problem?Some deatils: I use WhatsApp Coexistence, but this issue is relatively new (it didn’t happen the first few months)

I want to connect Facebook Messenger with Manychat, but there seems to be a problem with the connection.If I go to the settings and click on “messenger - connect”, I see the correct page to connect (I also have the necessary permissions), but I cant connect it, I can only send a connection request for the page to another page admin. Why is that?I also tried to reconnect the facebook page with manychat but as soon as I go to the connect-window for facebook messenger, the button says “request send” and “ Your request is pending XXXXXXX`s approval. They can easily access it in their Email inbox or under the account`s Settings → Team Members.”.The request however was never send or received by the account in question, but I cant pull the request back or resend it.

Hi, I am curious if other people are having this error. When I try to assign a tag manually on manychat I get get an error saying “user_id cannot be blank”Adding tags using API still works for some reason.I would like to hear more from you guys

The pricing page says Pro is $15, but when I click “Become pro”, I’m led to my dashboard with only a “Renew subscription” link at the top. When I click that, there is a $25 item in my cart called Marketing Automation with no mention of the Pro plan on the page. So did you change the Pro plan to this new thing and increase the price?    

Hey everyone, quick question because I’m honestly stuck here.I run a fairly large online business and a big part of our onboarding is handled through Telegram bots and automated workflows inside ManyChat.Over the last few days, I’ve had three separate ManyChat accounts shut down with no warning and no clear explanation. I can’t get a real response from support beyond a generic message, and it’s starting to feel pretty concerning given how much our systems rely on this.This is the only reply I’ve received:“Thank you for reaching out. We would like to inform you that the account [REDACTED] has been terminated due to suspicious activity that violates our Terms of Service. For more information, you can refer to Section 7 - Prohibited Users in our Terms of Service.Additionally, please note that once a channel is banned, it cannot be used in Manychat account again.We understand this may not be the

HelloI want to have a work flow like belowWhen user comments→ They get a DM asking to follow if they aren’tfollowing the instagram page→ It only allows to send the link if the user follows→ user follows→ link sent. Like belowIt should look like this.Basically I don’t wanna share link without user following me. Is there a way to do this without Pro subscription? 

Hello, I am getting an error in my Messenger settings: 'No Valid Ad Accounts Shared'.​I have already clicked 'Refresh Permissions' multiple times, but the error persists. I have full control over the Ad account in the same Business Portfolio as my Facebook page 'NVTours - Your Travel Agent'.​Could you please help me fix this so I can create marketing campaigns and send messages on Messenger? Thank you!

I am very new to all this, so please be patient with me. I go live three nights a week and do a project. I have a flow built that connects to my website and a cartlink to the products featured in the live.  I use a keyword trigger to generate a message.  I have a different cartlink every night.  How do I duplicate my flow from night to night where all I have to do is change my keyword and cartlink?  I hope that makes sense.  

Hi.I have an issue with an integration from ManyChat to Kit. Here is the ManyChat automation: cf. screenshots.The part happening in the ManyChat DMs is working, but then my test contact (email) isn't being added to the Kit form and my Kit integration doesn't start.Meanwhile, when I opt-in directly via the Kit form, the automation starts and runs normally.So the issue seems to be in the connection between Manychat and Kit.Any advice?  

I run an agency with more than four clients and am interested in using ManyChat for all of them. Ideally, I would like to manage their social media through my ManyChat account without asking for payment from them, essentially offering this service as a "gift." Is it possible to add all their Instagram and Facebook profiles under my agency's ManyChat account, or do I need to create a separate account for each client and have them pay for it?

Hey everyone, my manychat comments automation stopped working and I’m willing to pay an expert to help me resolve this issue. Support has been horrible, please comment below with your details and I will reach out. TIA

I have opened an account, and setup an automation to Instagram - it worked 1 time, and now no matter what I do, no automations work.  I have deleted the integration and recreated, I have refreshed permissions multiple times, I have validated I have a professional account,  What is going on?  All I want to do is have it send a response to a word in an instagram comment and I can’t make any automation work HELP PLEASE

as per title, i’m getting error “ Login issue "try to connect to a facebook account linked to this instagram" - HELP” see screenshot. What to do? everything seems well connected on my end. what to check? 

Hi guys been trying to do this for  3 days now: any help appriaciated: Goal Collect email via Instagram DM Validate email with NeverBounce Allow max 3 invalid attempts On 4th invalid email, send fallback message (form link) Never send ebook unless email is valid Current Flow Logic User triggers automation by messaging “ebook” Bot asks for email Email is checked via NeverBounce (External Request) Router checks: nb_result is valid → Success message + ebook Otherwise → invalid path Invalid path: Increment email_attempts by +1 Ask

👋 Hey Community! I'm Martín, a product designer here at Manychat, and I'd love to learn more about how you use Live Chat today. I'm especially interested in hearing from people who sometimes feel overwhelmed by their DMs or feel they're not getting the most out of Live Chat yet, especially if you don't use filters much today. 👉 If that sounds like you, we'd love to have a 30-minute conversation to understand whatworks today, what's confusing, and what could be improved. No prep needed. We'll ask one short question when you book, just to make sure we talk to the right profiles, and we'll take it from there. If you don't have time for a chat, feel free to share how you currently manage a busy Live Chat in the comments, we'll read everything. 

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems. 

Hi Team, New to ManyChat. Love the concept, though the automation that i've set up to DM new followers on Instagram isn't triggering. I've tried to troubleshoot using guides, FAQs etc - not having much luck. Can anyone provide some insights? Much appreciated.SFB.

Manychat users are facing issues with the functionality, but manychat doesnt offer customer care live chat. Can you do something about it ? 

Hey everyone, my comment reply automation stopped working around 5-6 days ago. Only 10-20% of commenters are getting replies.  Is anyone else experiencing this? And has anyone found a fix?Willing to pay for someone who can help me resolve this. Let me know.Cheers, 

Hello,I’m running Facebook Instant Form ads using “Chat with leads from instant form.”In ManyChat, I can only select Facebook Ads or Instagram Ads as the trigger — not both.If I select Facebook Ads as the trigger and choose Send Message via Messenger, will that same flow automatically apply to Instagram ads and open in Instagram DMs when the ad is clicked on Instagram?If not, what is the correct way to set this up using one ad campaign and one flow, since Instant Forms appear to only allow selecting a single flow?Thanks 

I cross post my instagram reels to my facebook. How can I get the automation to transfer too? It only ever works in instagram DMS

He visto que hay gente que dice que ahora si y en algunos paises solamente, estoy en Uruguay. Conozco ManyChat desde los orígenes y hace años no lo uso, al principio solo automatizaba Facebook y se podía cortar la conversación y poner a un humano. No sé ahora con Whatsapp, se integra con IA? 

Like if you have this same issue ‘cause this is extremely frustrating and I’ve seen too many posts regarding this.Other automations are working. I’ve tried refreshing permissions and tried contacting support. They have not been helpful at all. I followed support’s recommendation to the T and it still it isn’t working. And now support is just ghosting me..Terrible customer service.Anyone have any actual solutions?

I want a flow where the post is an offer teaser, and when people comment how much what is the offer etc, they get the offer in their inbox with buttons to order, but the business has a new post with a new offer daily, and i can’t just create a new automation every single day, there must be a better way to do this instead of running 365 automations by the end of the year, please help me :) what can be done to do this smoothly with logic idk p.s. i need all of them to eb running and i can’t do unique trigger words 

Now, practically, what I want from the flow is I want to create a flow that I can then reuse, and that if a person sends a specific keyword that I set up previously, then it will ask him, hey, do you want to download it? where ? do you want it to your inbox or email?Practically, and I want from them their email address. That's the main goal. And no matter how we do it, it sends only the first initial message and then it stops. I used the prerdesigned simple commnt to DM flow and it doesnt work. I tried this for the entire day since morning, probably about 15 hours  - but its not firing away the entrire flow. Anyone can tell me why ius that? here is the flow:https://app.manychat.com/flowPlayerPage?share_hash=102416795845311_74665cd05e198a465933aacf1cc3743075cb50b4