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General Q&A

Any questions you have about using Manychat.

2,792 Topics
5,535 Replies

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2792 Topics

Manychat and Beehiiv Integration w Zapier

Has anyone here had success automatically importing new subscribers from manychat to Beehiiv? Im wanting to use Zapier to zap these emails into Beehiiv but somethings not working. If anyone is doing this integration, I would be grateful for any advise on what I’m doing incorrectly:heres my current setup:

3 days ago

jediemelChat Surfer

asked in General Q&A

Issue with Line Breaks (in custom fields) via WhatsApp Templates

Hi everyone,I believe ManyChat recently changed the way it sends custom fields to WhatsApp templates, and it’s causing issues with line breaks.Previously, we had automations that generated lists via a script, populating a custom field with this format:Item 1\nItem 2\nItem 3 This worked perfectly, and the WhatsApp message displayed like this:Item 1 Item 2 Item 3 For messages sent within 24 hours (non-templates), we’ve found that using regular line breaks (hitting “return”) works fine. However, the syntax for templates (using \n for line breaks) stopped working recently—within the last few days.Importantly, we didn’t change anything on our end, and it was working just fine before.Here’s what support shared when I flagged this issue:The messages are generating this error:"status_code": 400, "response": "{\"error\":{\"message\":\"(#100) Invalid parameter\",\"type\":\"OAuthException\",\"code\":100,\"error_data\":{\"messaging_product\":\"whatsapp\",\"details\":\"Param text cannot have new-li

271

3 days ago

Mvrk23tUp-and-Comer

asked in General Q&A

Manychat Icon correct, name is incorrect -HELP

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

212

3 days ago

Jennifer WoodardUp-and-Comer

asked in General Q&A

Many chat is driving me crazy

Can I send a resource through manychat? If so, how? thank you

232

4 days ago

vanessacasmenUp-and-Comer

asked in General Q&A

please help. 88 e-mailaddresses recopilation and I can’t see them

i have tried on the computer many chat and in the app in my cellphone but it just marks an error. Somebody please help me. This is 88 email adresses waiting to be registered in my data base

4 days ago

YoungrichrootedUp-and-Comer

asked in General Q&A

Why did they remove Ref URLs and Growth Tools?

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool. I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating. As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options. This is frustrating!

Manychat AI STEP:- "NEXT STEP" wont trigger

Hi fellows, I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help.

291

4 days ago

DaviUp-and-Comer

asked in General Q&A

Temporarily disable trigger after first activation

I created an automation where the user receives pre-defined messages and is then directed to an AI service. But normally the user arrives sending more than one message and the trigger activated by (if the message contains: a, e, i, o, u) is activated 2 times or more sending the pre-defined messages more than once. I would like to know how to temporarily disable the trigger after user input so as not to receive duplicate messages.Add as many details as possible, by providing details you’ll make it easier for others to reply

823

4 days ago

TishasVeggieEatsUp-and-Comer

asked in General Q&A

“Follows your Account” Condition

I have an Instagram comment reply set up and I have the condition “Follows your Account” set up so that if they already follow me, they get the link automatically sent to them. And if they don’t, it sends a quick reply for them to respond to & open up the chat and then sends the link. However, it’s sending that quick reply even if a user is following me. Not sure what is incorrect in my flow. Hope that made sense!

541

4 days ago

GigameubelmarketingUp-and-Comer

asked in General Q&A

Starting message of any sequence message shouldn't contain ads or promotional materials.

Does this mean the second message and third etc in a sequence can be promotional?

Paddy001Up-and-Comer

Looking for some assistance…. I am extremely frustrated with Manychat right now. I just joined and everything is a dog’s breakfast. I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL. This should not be this difficult. Patrick

785

4 days ago

oneforallUp-and-Comer

asked in General Q&A

Impossible to send an automatic message with any DM

Hello, i’m trying to send an automatic message everytime i receive a DM on my IG profile but it seems there’s no option such this.I can only select the trigger “send message” and then select a keyword that activate the trigger…?? How is possible? Thank you.

317

4 days ago

raymonddUp-and-Comer

asked in General Q&A

Users still sending messages even though I have keyboard input off

I turned off keyboard input, but users are still sending me messages.Why isn’t user input off working correctly? PS - I can’t seem to find an email or contact page for support, so I’m posting it here...

163

4 days ago

Jonathan.Dias17Up-and-Comer

asked in General Q&A

Como faz pra autorizar e salvar o first name em editar coleta de dados?

How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

68514

5 days ago

GigameubelmarketingUp-and-Comer

asked in General Q&A

Story mention trigger not showing up?

Hi so mu story mention trigger is not showing up? I did try it out a couple weeks ago but I don’t see it anymore is it not possible any more or how to fix this?

Replace "bot" in subtitle on Telegram

On the page of my bot on Telegram it shows nicely the Title and a profile pic, but it also shows the word "bot” below the title.Elsewhere - like on Manychat and Botfather - I see the number of subscribers.How to replace the "bot” by number of subscribers?

120

5 days ago

CosmeticTattooClinicUp-and-Comer

posted in General Q&A

I"m trying to get started adding my channel and i keep going round in a loop. how do i get setup support?

I would like setup support, I am tech novice and I am finding it complicated to setup

5411

5 days ago

pynchonUp-and-Comer

asked in General Q&A

Do you usually delete a contact or do you unsubscribe them?

Hello! From what I understand, both deleting and unsubcribing a contact have a similar effect: once done, they’re no longer an active contact and you don’t have to pay for their presence in your base. However, when you delete a contact you lose them permanently, while when you unscribe them you still have their infos, but you can no longer send them messages.Which of the two options do you use the most? Which one usually works best for your strategy? Or are differences too irrelevant?Thanks.

ben aiUp-and-Comer

Hi please see image below which is my chatgpt prompt when I replied yes the ai replied “Got it let me know how I can assist you :)” I then replied yes again and didn’t get a message back. where am I going wrong please

How to manualy start an automation?

Next to automated messages there's live chatting on my Telegram page. Part of this is that I want to offer one of my products that my contact can pay for. How can I do that?

161

5 days ago

bentodman93Up-and-Comer

asked in General Q&A

API post / Save as field the assigned support agent that is assigned to them.

Hi!I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?

111

5 days ago

bentodman93Up-and-Comer

asked in General Q&A

Live chat Group Automation

Hi! I need to be able to automate who is currently able to support people. How can i do this? Is there an API call that will let me do the same as tick and untick these boxes?

5 days ago

juan.sympol

asked in General Q&A

AI Step is messing up when saving the custom fields

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

AI Instagram Chatbot Setup does not show clickable buttons

Hi,I’m encountering an issue with the AI setup not functioning as expected. I’m using it to identify keywords or categories in Instagram DMs, enabling automation to send a tracked URL to the product or category landing page. This helps attribute more sales to Social through Manychat.However, the results are inconsistent. Sometimes, the system correctly displays clickable buttons (our preferred format), but other times it shows messages like this:✨ [Hidratantes Faciales] (link)✨ [Tratamiento] (link)✨ [Contornos de ojos] (link)✨ [Tratamiento antimanchas para la piel] (link)✨ [Mascarilla de piel] (link)✨ [Limpiadores y tónicos] (link)✨ [Bálsamos y tratamientos de labios] (link) I’ve tried modifying the AI’s "Context" to enforce the following preferences, but without success. I indicated these:Always display clickable buttons instead of links. Avoid using brackets [ ] in keywords. Prevent links from appearing in the message body.Does anyone know how to resolve this and ensure consistent bu

5 days ago

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