General Q&A

Hi there! When I try to connect my primary IG account (I have a number of them), it SAYS it is connected but then connects to a different IG account.  It’s a real problem-- any help? Here are screen shots trying to get in.  

I’ve had 78 comments on a new page, around a week old, across 6 videos. I’ve got 750~ followers now.I’ve had 0% delivered which I figured wasn’t right.. so commented with another account to test this out. The message just goes into Spam for this account and it’s the only one that’s flagged as delivered as I opened it and responded.What can I do to fix this? Very disappointed that whilst the posts have generated a bunch of engagement and followers the fact that the messages go straight to spam is just so much lost potential.Thanks in advance 

Crie uma automação para responder a palavra-chave nos comentários e ao testar se alguma conta funciona corretamente. Após passar algum tempo a automação de resposta e não exibir nenhum alerta de erro. 

Hi everyone,I am having an issue with my whatsapp automation. It is a very basic automation where i have the default reply set which then triggers a couple whatsapp messages to our customers and thats it. I only use the default reply as I want the automation to trigger no matter what the customer says. However, the automation has stopped firing when someone messages. I have used AI to try and figure it out and after checking everything it said to ask manychat directly for help. My default reply is set to:Live and PublishedMessage ‘every time, not once every 24 hours”Definitely toggled on and green  I don’t understand why it is not firing eventhough everything is set up properly but it’s suddenly stopped working. Any help would be appreciated, Thanks 

Hi, I’m trying to connect my busuness Instagram account to ManyChat for the first time, but neither connection method works.What I’ve already checked:I have Full Access to the Business Portfolio  I have Full Control of the Facebook Page  Instagram Allow access to messages is enabled I refreshed Facebook permissions in ManyChat During refresh I granted ManyChat access to all current and future Pages and all current and future Businesses ManyChat confirmed: “The page connection was successfully reloaded”What happens:Connect via Meta previously showed: “You need full control of this business portfolio” After refreshing permissions, Meta now sometimes fails to open the Instagram account and says to try again later Connect via Instagram also fails with: “We couldn’t connect your account / Something went wrong” In ManyChat, Instagram still shows Connect, so the Instagram channel has never actually been connectedMy Facebook Page is already connected to the ManyChat workspace, but Instagram ca

My automations have not been working for the last week. I have refreshed permissions, mulitple times, disconnected MC from my Meta Business Suite and then readded it and then refreshed permissions again and it it still isn’t working. I created a ticket last week. Someone got back to me, I responed and never heard back. This is really frustrating. And for some reason, I am not able to create a new ticket to ask for more help… Can someone please tell me how to get in touch with someoe who can help? Thank you! 

Hello and good day.I am trying to connect another instagram account to my existing account. It says request sent but no one is receiving anything.I originally added the instagram to my manychat account. But then wanted the owner to be the primary owner. So I created the manychat account under their email. I was not able to add Instagram to their manychat but it was  originally added to mine.Both accounts are getting the message “Switch Instagram to continue with another account or request access from the owner of ...”How can I fix this? 

Hi, I have a Critical support ticket open since yesterday with no human response.Account: fb2059108 — Instagram @yuly_beilinSince Sept 21, no Instagram events reach my account at all: no DMs in the Inbox,no comment automations, no new contacts. The channel shows as connected.I have already refreshed permissions many times, disabled and re-enabled theInstagram channel, revoked and re-granted all Manychat permissions in Facebook,and reverted the Meta Business Portfolio change that triggered this. Nothing helps.Meta Business Suite also cannot access comments on this account.The webhook subscription needs to be re-established on your side.All 13 of my automations are dead and this is a primary lead source.Please have someone look at the ticket. 

I wanted to ask why PartnerStack didn’t approve my application to become an affiliate partner. I was previously a partner, but I had to apply for the program again, and this time my application wasn’t approved.

Hi,is there a way to use regular expressions in keyword matching? Often I can’t just list all the possible variants of the keyword (people make a lot of typos there) and good amount of comments or messages are left unanswered.The idea to answer all comments is not viable, there are haters as well, or people not wanting any more info, just leaving a side note, I don’t want to send them any automatic message and use my limits on them.Also I want to match full message in messenger, however, people put a lot of emoticons or all the possible ways of “thank you” there, which breaks the matching. I don’t want to match just a keyword there, I need to match full message.All these issues I have can be easily resolved by utilizing regular expressions into keyword matching.Is it possible? If not, will it be?Thank you.

Hi,I’ve set up a new follower DM automation but it has not sent a single DM. Is the system not working, or is there something I need to change?Thanks

Hello , I'm building WhatsApp automation and need to call openrouter API sometimes it ok but sometimes i get réponse is null...i suspect its related to the 10s Time Out  Need Help Thanks ! 

I’m a UGC creator so I have multiple social media accounts that I post on. Do I need separate Manychat accounts for each one? 

The above notification pops up but no actual message is being sent to the userIssue: Instagram automation works inconsistently. It sometimes runs correctly, but other times it doesn’t trigger at all.What happens:Sometimes the automation runs normally (DM sent, comment reply works). Other times nothing happens at all (no DM, no comment reply).Setup:Using an Instagram Post/Reel Comments trigger. Flow is published and the trigger is active. Instagram permissions were refreshed.Observation:The behavior is inconsistent across multiple test accounts. The trigger only fires once per user per post, which is a known Instagram limitation. Steps already tried:Confirmed the automation is published. Verified the trigger is active. Refreshed Instagram permissions. Tested with multiple accounts.

Manychat requires to pay susciption to import a contact list?? Isn’t a free trial for 14 days?? Thank you!

I’m currently experiencing an issue with an automation connecting ManyChat to Systeme.io through Zapier.The workflow I’m trying to achieve is the following:Instagram → ManyChat → Zapier → Systeme.ioA user comments on an Instagram post, enters a ManyChat automation, and provides their email address. Zapier should then retrieve this email and create or update the contact in Systeme.io, while also assigning the appropriate tag.The problem is that the information collected in ManyChat, particularly the user’s email address, is not being transferred correctly to Systeme.io through Zapier.The email is correctly captured and visible inside ManyChat, but somewhere between ManyChat and Systeme.io the data does not seem to be passed or mapped properly.My Zap currently uses:Trigger: ManyChat Action: Systeme.io — Create/Update Contact Email field: ManyChat User Email Tag: assigned to the relevant campaign/freebieI would appreciate your help checking whether the issue comes from the ManyChat trigge

Has anyone previously used the AI step as a complete customer support agent to handle entire customer queries? I just wanted to know if that's even possible because there is no option to add large text as a knowledge base yet on the WhatsApp and Messenger channels, like it is on Instagram. So it's nearly impossible to add all the information into multiple AI steps. Because of the character limits and creating multiple AI steps, and using the intent triggers for every step, it's not very efficient and cannot handle a conversation successfully.

Hi there, I tried logging into my clients’ manychat account, but when she receives the OTP Link nothing happens on her end or on my end. My second option was logging into my account and adding her instagram account to my manychat, as i have done that for another client. However, when i request access, we both receive an error. Overall,  i’m struggling to log into the account and would really appreciate the assistance. I tried contacting early and still waiting for support.  All the best,

Hi, I’m trying to connect only my Facebook Business Page to ManyChat Messenger.I follow: Add New Account → Facebook Messenger → Facebook login.I select only:my Facebook Page “L’Encre Virtuelle” my Meta Business Portfolio “L’encre virtuelle”After that, Meta forces me to choose an Instagram account. If I select “current assets only” and select no Instagram account, the Continue button is disabled.The only Instagram account displayed belongs to one of my clients, so I cannot grant ManyChat access to it.I have already tried:a fresh ManyChat profile with no channel connected private/incognito browsing reconnecting from Add New Account → Facebook Messenger selecting only my own Facebook Page and Business PortfolioManyChat is not listed yet in my Facebook Business Integrations.How can I complete a Facebook Messenger-only connection without granting access to any Instagram account?

Hi everyone!I would really appreciate some help here as the support team have still not gotten back to me and I'm pretty reliant on automations on my Insta Account. I have not been able to access my account since I logged off about 2 weeks ago. All I get when I try to log in through my insta (see screenshot below) is that the Request has been sent to my page. Yet this FB page I am on is the one that I used to sign up to my account. I have no idea where the "Request" might have been sent. I was also billed for my subscription so I am on PRO but I can't even access it and I have no idea what to do next. If you have experienced this or know how to resolve this, you'd be a hero!Thanks a lot,Alana 

Hallo zusammen,hat jemand von euch eine Lösung für folgendes Problem gefunden?Mein Follow-to-DM ("Say hi to new followers") läuft seit über einer Woche mit 0 Runs, obwohl alles korrekt eingerichtet war: Trigger aktiv, Conversation-Routing-Berechtigung bei Meta aktiviert, Permissions frisch autorisiert, sogar mit einem gezielten Test durch einen echten neuen Follower bestätigt, dass trotzdem nichts ausgelöst wird. Meine Automation ist dabei kein Standard-Flow aus der Vorlage, sondern ein selbst gebauter, custom Flow im Flow Builder mit drei Antwortoptionen statt nur einem Button, der Support hat mir aber bestätigt, dass der Aufbau technisch korrekt ist. Meine Comment-to-DM-Automation auf demselben Account funktioniert dabei einwandfrei.Der ManyChat-Support hat mir bestätigt, dass der "Say hi to new followers"-Trigger aktuell eine Meta-Beta-Funktion ist, zu der Meta selbst steuert, welche Accounts Zugriff bekommen, ohne Bewerbungsmöglichkeit, ohne Liste und ohne Ankündigung bei Entzug.Gi

Hi Everyone, hoping to get some insight. Manychat was working for me earlier today, but all of a sudden stopped working for my last 2 posts. My old posts and my stories have working automations. I’ve done all the resets - resetting permissions, going through FB and IG settings and removing Manychat from the added apps options. I’m also currently on the trial version, so I’m wondering if there are any restrictions. Any insight would be greatly appreciated!

Hi, I’m having an issue with the Facebook Messenger Main Menu for my ManyChat account. My current ManyChat Default Menu has only 3 items: 1. Энгийн меню 2. Сэт меню 3. Хаяг байршил However, Facebook Messenger still displays an OLD 5-item persistent menu, including two old items that no longer exist in my ManyChat Main Menu: * Ажиллах цагийн хуваарь * Өрөөний цагийн үнэ I have already tried: * Main Menu is enabled. * Clicked Update Menu successfully. * Made a small edit, updated the menu, reverted the edit, and updated again. * Refreshed Facebook permissions. * I have Full Control of the Facebook Page. * I am the Owner of the ManyChat account. * ManyChat is the Default Routing App for Messenger. * There are no Dynamic Menus configured. * All 3 current menu items are correctly linked and have no unpublished changes/yellow dots. * Meta Business Suite Frequently Asked Questions is OFF. * I tested from a different Facebook account and the same old 5-item menu still appears. It appears that

Hello,  Can you please tell me how to get the complete list of all the people who clicked on a link. The dashboard only shows the top 25 people. Is there a way export or see a complete list? Thanks! 

I’m trying to connect a Professional Instagram account to a new Manychat account using “Connect Via Instagram.” I approved access to comments and messages, but Manychat then displayed “Your account might not support this method yet” and returned to the Connect Instagram screen.In Instagram, “Allow access to messages” is on, and message requests are set to Everyone. The account has never successfully connected, so I cannot use Refresh Permissions.What else should I check to make this Instagram connection work?