General Q&A

Hello all, I’m trying to sync my Shopify store to FB Messenger so that I can create flows in Many chat that allow customers to browse categories and products and then lead to the shopify site to copmplete the transaction.   I undertand there is not a native integration.  From my research i found that shop sync: https://www.shop-sync.com/documentation is a tool that can be the bridge between Shopify and the many chat flow.  Can you advise if this is a viable soluiton, or can anyone recommend anything else to acheive this?  thanks so much  

I have set auto-dm links from comments on specific keywords which is working fine and they receive the link via DM,, but I also then want manychat to send a reply back to the user with a message to their original message, informing them that I have now sent them  the link, and they should check their DMs.  I cannot see in the help files how to automate this second part of the requirement, if anyone can help that would be great!

Hi everyone!I’m experiencing an issue with ManyChat where some Instagram conversations are automatically placed in the Unassigned folder with a Closed status, even though users have replied to our automated messages.This is a problem because we have to manually search through closed conversations to find these messages, which is very inconvenient. This didn’t happen before.Here’s how our automation works:A user comments a specific keyword under one of our Instagram posts. ManyChat automatically sends them a DM with a button, followed by a question. The user replies to the question, which should initiate a conversation that our team can continue in ManyChat Inbox. However, some of these conversations appear in Unassigned → Open, while others end up in Unassigned → Closed.Expected behavior: All conversations where users have replied should appear in Open, not Closed.I’ve already tried refreshing the Instagram integration in ManyChat, but it didn’t help.Has anyone experienced this issue a

Hi Manychat team,I really need help with a billing issue.I originally subscribed to the Marketing Automation plan for R$149/month, but my next billing attempt suddenly increased to R$270 without any clear explanation.I disputed this amount and did not authorize the new charge. My payment failed, and my account was automatically downgraded to the Free plan.I've already deleted my contacts and attempted to cancel my subscription twice, but I never received a cancellation confirmation. The account is still stuck with a failed payment notification, and my automations are no longer working.I've also submitted a support request around 5 days ago, but haven't received any response.Now that my account is on the Free plan, I no longer have access to human ticket support.Could a moderator please help escalate this issue to the Billing Team?I need help resolving the disputed invoice, confirming the cancellation, and fixing my subscription status.This is affecting a client's active campaign, so I

I have nothing else to say but that Manychat got my Instagram account banned. 

Hi everyone, I made the flow live four days ago. Everything is set up correctly, but it still isn’t working. No new followers are receiving a DM. Can anyone tell me if this is actually an issue on Meta’s end? If that’s the case, shouldn’t I be prevented from setting up and activating the flow in the first place? 

Problema: Membros da equipe que entram na plataforma via link de convite (com permissão de editor) utilizando contas corporativas estão tendo seus nomes definidos automaticamente com base na inicial do e-mail. Detalhes do Erro: O campo de edição de nome no perfil do usuário da equipe fica totalmente bloqueado, impossibilitando qualquer alteração manual. O erro afeta os perfis internos dos membros da equipe, e não os contatos de automação ou clientes. Impacto: A situação gera inconvenientes e prejudica a experiência no atendimento direto ao cliente, visto que a identificação do atendente fica inadequada. O impacto nas operações foi classificado pelo usuário como "Maior". Ações já realizadas: Já foi validado se os usuários estavam logados em espaços de trabalho (workspaces) errados, porém o problema persistiu. A limitação parece exigir uma intervenção direta da equipe técnica interna da plataforma para ser solucionada.

hi!I am trying to log in to Manychat and link it to my instagram. I had an account before and must have used my gmail to sign up. It keeps saying that a request has been sent to the OTHER account to link the two, and when I go to gmail and click: “view request” it just loops back to sign in to Instagram again and again says that it’s sent a request for access from… me. I tried to go back and just sign up with gmail but the loop is created now - I’m just going around in circles. Please help? Thank you!!!

Hello,I set up an automation and the auto reply comment gets sent however the message is not getting sent directly in messenger. When troubleshooting I am being told “the first message node has to be marked as comment reply” however that is not an option in the drop down. The only options in the message panels is 1. within messaging window 2. outside of messaging window and 3. as private reply. Manychat is not helpful to me if I have to manually send a direct message when someone comments.  Let me add this is in facebook. 

So, Manychat turned off my automations without any warning at all. I’ve apparently hit my contacts limit for the month and am now being prompted to upgrade to Business, but I keep getting sent in circles. It tells me to upgrade, but there’s no button to actually upgrade. It suggests I open a ticket, but there’s no button to let me open a ticket. This is SO BAD! I am losing so much money in affiliate sales by not having my automations live. Can someone please help! Thank you! 

Hey! Till yesterday the instagram automation worked and suddenly stopped today…No idea what happened.Someone who can help?

Hi everyone! I own a business Instagram account and I need help with a problem that the automated support isn’t solving.Situation:My Instagram account is connected to a ManyChat account that was only used for testing while my automation was being set up. We no longer have the login for that account and can’t recover access. Because of this, when we try to connect my Instagram to the correct ManyChat account, we get a message saying it’s already connected to another account.What we’ve already done:I removed the connected apps in my Instagram settings, but ManyChat still shows my account as linked. We submitted the support form requesting the disconnection and attached documents proving that I’m the owner of the Instagram account. The automated support (AI) doesn’t recognize my documents and keeps asking me to send them again. We’ve repeated this several times and the process never gets passed on to a human agent.My questions:Has anyone been through this? How did you manage to unlink an

MANYCHAT just cashed 1000$ from my account to upgrade from PRO to Business but my account is still written PRO and there is no email to send, no options to open a ticket, I didn’t receive any invoice, where did this money go??

I’m the owner of a ManyChat account. Two team members need Inbox seats to answer chats, but the account only has two Inbox seats, and my own seat can’t be removed. I can’t add a third seat without a plan change.Before changing anything, I want to confirm:Can a user with the Admin role create, edit, move, and delete automations? Does an Admin occupy an Inbox seat? Can the owner be without an Inbox seat? How can an account add a third Inbox agent without upgrading the plan?We’re considering transferring ownership to one of our Inbox agents, and keeping our current user as Admin, since that person manages marketing rather than chats. Is this viable? Specifically: (a) can an Admin fully create, edit, move, and delete automations after the transfer; (b) does the new owner need to be invited as a team member first; (c) are there any Facebook page permission requirements we should check; and (d) once ownership is transferred, can the previous owner still manage billing and roles?The help cent

Hello, I need some assistance regarding my application for the Manychat affiliate program. I initially applied through the PartnerStack network, but my application was rejected. I have since learned that it is possible to apply directly through Manychat, bypassing the PartnerStack network. My application with Manychat currently shows the status "Application submitted!" and has remained in this state for about three to four days.I am currently working with several clients who are ready to start using Manychat immediately, and I would like to ensure my affiliate code is linked to their accounts. Could you please provide some guidance or assistance with this as soon as possible?Thank you for your support

Hi!I applied to be an affiliate for Manychat 2 months ago. I have not heard back and the info on the aplication is “pending approval”. Do you need anything else form me? Have I done something wrong in the application process? Thanks, Makalani

Im having issues with messages that are unassigned showing in my many chat. I had to refresh the connection a few times to make it work but that is not ideal. What can I do to make it work?

Hello everyone.I'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram. Does anyone know what I can do?!-->

Hi team, my Pro subscription expired on Nov 4 after the renewal failed. I’ve paid US$39/month successfully since May 2026 with the same card.When I try to renew via checkout, I get “Something went wrong with your card.” My bank confirms they see no attempt at all, neither approved nor declined, only the US$0 card validation. So the charge is being blocked before it reaches the issuer.On the Free plan I can’t open a support ticket. Could someone from Billing check the account, or send me a manual payment link? My automations are down and I’m losing leads.Account ID: fb4713041. Thanks!

Hi everyone,I’m on the Free plan with my Instagram account @vyzivujte.cz. In both Settings → Instagram and Basic Automations, “Say hi to new followers” shows “Unavailable yet – Meta limited the use of this functionality.” My keyword automations work fine and I’m not prompted to reconnect.Is there anything I can check or do on my side (connection method, account type, settings), or is it just a matter of waiting for Meta’s rollout? Has anyone had this label change to available, and how long did it take?Thank you!Lucie

Hello people!I´m new to Manychat and I have a series of questions to ask. I noticed that the free account I´m using has the AI support available, however I can´t use it. Whenever I click on AI Support button (or Get Help), a pop up window appear on the right bottom side of my browser, with no option for a conversation. Only appears: No message here. Message from the team are shown here. However I need help to get my questions answered (there are many, around 10). Is chatbot Ai not available? Or am I doing something wrong? Could someone help please?

Hi everyone, I’m hoping someone has run into this before because I’ve gone through pretty much every troubleshooting step I can find and still can’t get TikTok DMs to trigger anything in ManyChat.I have my TikTok Business account connected to ManyChat and I’m currently on the Pro trial.My main automation is extremely simple:TikTok User sends a message → Message contains keyword → TikTok sends replyThe keywords were things like website, site, scale, grow, ecom, start, and dropship.The flow is published and shows LIVE, the trigger is active, and the message step is configured correctly.So far I have tested all of the following:Confirmed TikTok DMs are set to Everyone Refreshed TikTok permissions in ManyChat multiple times Disconnected and reconnected the TikTok account twice Confirmed the correct TikTok account is connected Confirmed the automation itself is LIVE Confirmed the trigger itself is LIVE Confirmed the trigger is specifically TikTok → User sends a message Tested Message contai

I’m an admin on a Facebook-connected Manychat workspace on the Free plan. My Facebook page connection refreshed successfully, but the Automation menu is missing from the Home sidebar. How can I open My Automations and find the BUILD webinar flow I already started?

Hi ManyChat Community, I'm experiencing a strange and frustrating issue with my Instagram comment automation, and I'm hoping someone has encountered something similar.My setup: ManyChat Free plan (contact limit not reached) Public Instagram Business account Automation targeting one specific Instagram Reel Reel boosted directly through the Instagram app Trigger originally set to the Arabic keyword "أوامر" (also tested with "Any comment") Automation actions: Public comment reply + automatic DM containing a link Three public reply variations configured with identical text The problem:The automation works inconsistently. Some users comment and receive both the automated public reply and DM, while others comment on the same Reel and receive absolutely nothing.The failed comments are visible on the original Reel, but neither the public reply nor the DM is triggered.Initially, I suspected this only affected non-followers. However, at least one non-follower successfully triggered t

Hi everyoneMy "Say hi to new followers" (Follow to DM, beta) automation is LIVE but has not triggered once. It still shows 0 Runs / 0 Unique Contacts, even though the Instagram account has gained new followers since I activated it.Account details:- Instagram account: @[HANDLE]- ManyChat Page ID: [PAGE ID]- Plan: [Free / PRO]- Region: Poland (EU)- Automation activated: 3 Nov 2026, around 13:00 CETWhat I have already checked:- The account is an Instagram Professional (Business/Creator) account- The channel is connected through the new Unified Instagram onboarding flow, and I refreshed the Instagram permissions in ManyChat- "Allow access to messages" is enabled in the Instagram app settings- Other Instagram triggers (comments, keywords, DMs) work normally- The automation is published and LIVE- I ran a test with a clean personal account that had never followed us before and had not followed any other account using Follow to DM in the past week. The trigger did not fire, and nothing appeare