General Q&A

why the button doesn't work? when the contact clicked the button it doesn't work as usual, it's happened to another contact  

Hi everyone,I have an issue with automations.When people comment a keyword on any post or reel, they receive a DM from me asking if they want the free ressource I share.They juste have to click (to confirm) on the button, to receive a second automatic message from me to have the link. But since 2 days, people NEVER receive my 2nd message when they click on the button.Since I've started to use Manychat, never had any problem.I've tried to refresh permissions but it didn't help.My first automatic DM is still working.Any idea ?Thanks !

My IG flows are suddenly stopping after the first message. The initial DM sends fine, but when followers tap the button or reply with the keyword (like “Yes, send it 🚀”), nothing happens — message 2 never fires.I’ve tested across different accounts, refreshed permissions, even reconnected IG… same thing. Looks like a Meta webhook issue starting Oct 21–22 — seeing reports in Canada & the U.S. Can anyone from ManyChat confirm if this is a known issue or being fixed? PLEASE FIX! 🙏

First off, I love this tool, it has transformed how I work. I understand things don’t always work, that’s tech. But what we need you to do, is communicate instead of going silent. As customers, we need to be kept aware of what is happening, even if you don’t fully know yet. Otherwise we waste out own time trying to fix something that is beyond our control. Please communicate openly.Sam

sending messages. The first message in a flow gets delivered, but then nothing else continues.I’ve already checked all the connections (both from Facebook and ManyChat), rewrote and reactivated the journeys, but nothing has changed.This issue is really hurting my campaigns and I’m losing leads because of it.Please, if any of the ManyChat team members or experienced users can look into this or guide me, I’d be so grateful. I really need urgent help. 

I downloaded the app and created an account. I'd like to know where to upgrade my plan, but there's no page in the app showing this.I'd also like to know what features are available with the free version. For example, I can set up automatic replies based on keywords in Instagram posts and automatically send private messages to users, and then automatically reply to users based on keywords in private messages. Is this feature always available?

I had connected my first account where i could see the greet new followers template, but when i connect my second new account it does not show the template? Any idea how i can fix this?

Hi, I would like to know the purpose of Skip button in Data collection block for Date&Time. I am new to Manychat and was facing an issue with the Skip button which appears with the Date and Time button.I idea is that the user books an appointment with Date and Time button and after selecting the date and time the user will be asked further details which are in the flow. But when the user selects the Skip button instead of Date and Time, the flow continues. I want the flow to be closed if the user use Skip button. Any suggestions on how to implement this?And also there is no option to remove or hide the Skip button or text. What could be the options?

Hi everyone 👋🏼I’ve been using Manychat for several years and suddenly ran into a strange issue this week.I have an automation set up where anyone who comments a specific keyword on a specific Instagram post should receive a DM with a link. It used to work perfectly — but now it only works on Facebook, not on Instagram.Here’s what I’ve already checked and tried: I’ve refreshed permissions (both in Manychat and Meta Business). My IG account is a professional (business) account. I’ve gone through all settings on both Instagram and Manychat and refreshed everything that can be refreshed. I even deleted my old automation (which worked great for months) and created a new one for a specific post — but it still doesn’t trigger. I also tested with new users, tried DMs, Story replies, and sending the keyword manually — nothing works. Interestingly, I’ve had two clients experience the same issue last month: Manychat suddenly stopped working on Instagram for them too.Has anyone else expe

For some reason, it’s not working when people are clicking send me the link? Is there something wrong with my flow?I tried using the AUTO-DM links when replying to comments and that didn’t work either? Thanks!

What are the best ways to use the contacts that i have from a few weeks ago, Is there any way i can send those people new msg or a new promotion that i have now ?

I have a pro account and am unable to click the go live button. It is blue, but when I click it stays blue and nothing happens. It is extremely frustrating because I have been paying for pro for years and I finally got a viral video, during the video going viral I was unable to set up the many chat. So thousands of people commented and never got delivered the lead magnet. I am frustrated because I don’t want to remove the video and risk losing all this traction but the dm automation is not working and I have been trying different options for over an hour. I refreshed all permissions, delete other automations, refreshed the page, started the automation over. So far nothing has worked. Has anyone else ran into a similar problems and how were they able to solve it

Hey there.I am having an issue where the messages sent by ManyChats automation are appearing in my whatsapp for businnes as “Waiting for message” and it is not letting me see the messages. It goes as far as even some automation messages not getting sent at all. I have double and triple checked my Meta for Business account and I don’t see any issues leading me to believe that the issue lies there. May I get some help?    

Hello, I created a manychat profile for my personal social media accounts and used Facebook as a login method. But I have not been active with this. Now I am working with someone where I created a new instagram account and new manychat profile connected to a gmail login, I have subscribed on this account. The new instagram account is connected to my facebook profile so when I try connecting this new instagram account to the new manychat profile, it automatically redirects me to the first personal manychat profile I created. I tried deleting the personal instagram and Tiktok accounts I had connected so I have no accounts linked but facebook is still linked as a sign in method.How do I delete my original manychat profile so that my facebook is unlinked to any account? When I try clicking the manychat logo top right to take me to settings, it just takes me to the page where I have to select an account to add.  I found this link in related topics but I don’t get these options to try: https

Recently, I interacted with a ManyChat automation that asked for my name, and after I replied, the bot started talking to me using that name — like a nickname. I’d love to learn how to set up that same feature in my own automation.Do I need to use ManyChat AI for that, or can it be done in ManyChat Pro?If there’s a tutorial or blog post explaining this step by step, please share the link!

The Follow to DM-Automation is correctly installed though nothing is happening. I know it is a beta, but at least give us some context. Does anybody have any advice? Nothing seems to be working.Thank you!

I’m running into a major issue where buttons are not working and I’m also not able to send people through an automation to “fix” the issue.

I registered for the Instagram Summit and received a calendar reminder with the link. However, when I click on the link and enter my email address, it says my email is not found. I have tried all 3 of the email accounts I use for personal or business use just to be sure, but none of them are working. I double checked my card statement, and I was definitely charged for the event. That and receiving the calendar invite with the link let me know that I did indeed register. I’m not sure why it’s not letting me in :( Any suggestions?? 

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

My instagram automations are suddenly not working though i am a pro user of manychat.It was working whole day yesterday but since last night, nothing is working.When people are commenting on my reel , they get an opening DM but when they click on “Send me the link”, nothing happens after that.

https://www.facebook.com/settings/?tab=advanced_messagingnow when i try setup the handover protocol is disabled and i receive the message “Handover Protocol is disabled while we migrate to Conversation Routing.” - i don't know more what to do. :(

I would like to use automation for a post, which would require the follower to provide their email address, but it seems that this is a mandatory requirement. Let me explain:It seems that the user is forced to send me their email address in order to receive something in return.In automations, I would like the email request to the follower not to be mandatory or, in any case, to be optional, even if something is provided in return.Because it seems that the flow is:DM from the followerEmail request to receive the link or tool.Am I missing something?

Boa tarde, pessoal. Acordei com esse erro hoje: “Acesso Denied”.Aconteceu no meu Manychat e no de 3 amigos. Alguém sabe informar o motivo desse erro e como fazer a correção?Good afternoon, everyone. I woke up to this error today: 'Access Denied.'It happened on my Manychat and on three friends' accounts. Does anyone know what causes this error and how to fix it?

My rules that triggers automations when i add tags to users stopped working 1-2 hours ago Refreshed permissions and everything, its only when tags are applied to contacts. Something is not working properly

Hey everyone,Is anyone else having this issue lately?My flow worked perfectly before:1️⃣ User comments “skills”2️⃣ They get a DM asking to reply “cypher”3️⃣ When they reply “cypher,” the flow should continueNow nothing happens after they reply.If I reply “cypher” myself, the next message appears — but it still says the user isn’t following me (even though they are).I already refreshed permissions 3 times, nothing changes.I’m getting 50+ DMs per hour stuck like this, it’s chaos.Anyone else seeing this bug or found a fix?