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General Q&A

Any questions you have about using Manychat.

  • 4,016 Topics
  • 8,541 Replies
4017 Topics
Numpy Ninja
Numpy NinjaUp-and-Comer
asked in General Q&A
Needed Assistance for Many Chat integration with website

we are integrated the openai assistants to the facebook messanger, The same we need in our wepage also , can anyone help me how to do this, is there any manychat plugins to integrate into website

192
Numpy Ninja
jessesteele
jessesteeleUp-and-Comer
asked in General Q&A
External Request JSON Body Mapping

Im trying to use zapier with manychat to connect and send all the contact information to a google sheet using an external request.Here is the JSON Body request, can you confirm I’ve correctly mapped all the native Manychat variables?{  "uid": "{{user.id}}",  "ig_handle": "{{instagram.username}}",  "full_name": "{{user.name}}",  "first_name": "{{user.first_name}}",  "last_name": "{{user.last_name}}",  "locale": "{{user.locale}}",  "gender": "{{user.gender}}",  "timezone": "{{user.timezone}}",  "language": "{{user.language}}",  "subscribed": "{{user.subscribed}}",  "opted_in_through": "{{optin.source}}",  "tags": "{{user.tags}}",  "lead_magnet": "{{custom.lead_magnet}}",  "source_type": "{{custom.source_type}}",  "content_id": "{{custom.content_id}}",  "status": "{{custom.status}}",  "status_changed": "{{custom.status_changed}}",  "last_update": "{{custom.last_update}}",  "setter": "{{custom.setter}}",  "notes": "{{custom.notes}}"} 

192
jessesteele
James jiang
James jiang
asked in General Q&A
story reply keyword automation not triggerjng

My automation isn’t working when I reply a key word to story 

130
James jiang
Riparide
RiparideUp-and-Comer
asked in General Q&A
Auto-DM trigged at first then stopped working

I've been creating automation for a while, today something weird happened. The post went out, two comments were trigged and DMs sent, then the automation stopped working and now I'm sending DMs manually cause the bot isn't working.  How do I fix this? I've even created a new automation but seems like this specific post is broken...

376
rodrigo_silvano
anon_user9666
anon_user9666Up-and-Comer
asked in General Q&A
How to unlink Instagram from a banned ManyChat workspace?

Hello,I’m having trouble with my Instagram account being stuck on a ManyChat workspace that has been permanently banned. Because of that, I can’t connect it to my new account.I no longer have access to the old workspace, and I’m not requesting any refund or data recovery — I only want to disconnect my Instagram account from the banned workspace so I can use it again with a new one.I’ve already tried contacting support, but I'm still waiting. If anyone from the support team or the community can guide me, I would really appreciate it.Thank you! 

222
rodrigo_silvano
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Facebook Ads Manager not identifying correct ManyChat account

It seems we have a previously linked ManyChat account to our Facebook Page that we no longer have access to. Due to this the Facebook Ads Manager is not recognizing the new ManyChat account despite the ManyChat account being logged in & the ads trigger being active and running.How can we fix this?

101
rodrigo_silvano
Samuel
SamuelUp-and-Comer
asked in General Q&A
Manychat - Trial reels

Hi I just want to ask, if it is possible to set up manychat automation for commenting on trial reels ? If I have a reel a want to reach new audience and also customers, I would set reel as a trial and then if someone comment on my reel manychat would automatically send them a message. Does this work ? Thank you for quick response. If it does not work is there any other option how to use manychat on trial reels ??

314
rodrigo_silvano
anon_user9666
anon_user9666Up-and-Comer
asked in General Q&A
Unable to Connect Instagram Account – Channel Blocked

Hello ManyChat Team, I hope you’re doing well. I am currently experiencing an issue when trying to connect my Instagram account to ManyChat. Every time I attempt to connect, I receive the following error message: “This channel was connected to ManyChat multiple times. Please contact support to unblock the channel connection.” I no longer have access to the previous workspace that was connected to this Instagram account, and I am unable to remove the link from my side.Please assist me in unlinking my Instagram account (username: د/عم توتة للحسابات 🌕) from the old workspace so I can connect it to a new one. I would really appreciate your urgent help in resolving this issue. Best regards, 

181
rogerioaraujo
T
TurboUp-and-Comer
asked in General Q&A
Need Help Setting Up Reminder Before Appointment Date & Time

Hey,We are trying to set up an automation that sendsa reminder before an appointment time. Here is what we currently have:We save the appointment date and time in a custom field called appointments_date.We created a rule that says:“1 day after appointment_date at 00:00”This runs our reminder automation.But the problem is: this is not sending the reminder after or before.For example, if someone books an appointment for July 22 at 9:00 AM, we want to send them a reminder 12 hours before (i.e., on July 21 at 9:00 PM).  

81
rodrigo_silvano
garrysonopont509
garrysonopont509
asked in General Q&A
MANYCHAT WON'T CONNECT TO TIKTOK

Hello, i am in the US manychat keeps telling me TikTok doesn’t have Manychat for your country yet, but we’ll keep you updatedI really need help please, and yes i love outside of the us before that’s when i got my tiktok accountbut now region have changed in my phone im in the US

61
Fabio Gaulke
saad sayeh
saad sayeh
asked in General Q&A
how to dm the new follower

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

211
rogerioaraujo
Rabiya
RabiyaUp-and-Comer
asked in General Q&A
How to create Instagram DM list

I am not able to see any DM list creation option here, however, it is visible in the FB automation as (messenger list)

153
Gustavo Boregio
vladdavydov
vladdavydov
asked in General Q&A
automation is not working with the direct message

I set up an automation, when a user sends a direct message, they get a funnel and it doesn't work

231
rogerioaraujo
Aizen
AizenUp-and-Comer
asked in General Q&A
Is it possible to create or update a flow via ManyChat APIs?

Hi community,I was skimming through the ManyChat Swagger API docs and came across the endpoint/fb/page/getFlows It looks like this endpoint returns all the existing flows (automations) created in a connected account, which is great.However, I couldn’t find any reference to an endpoint like /createFlow or /updateFlow, which would allow us to create or modify a flow programmatically.I also asked the AI in the platform’s help center, and it mentioned that creating a flow via API is possible — but I couldn’t find any official documentation or endpoints for it.So my questions are: Is there an officially supported way to programmatically create a new flow via API? Can we update flow content (like CTAs, messages, or trigger keywords) using the API? If not currently available, is there a recommended workaround or feature planned? Thanks in advance to anyone who can point me in the right direction!

415
Gustavo Boregio
Homesite
HomesiteChat Surfer
asked in General Q&A
can't get Manychat to send sms.

I am trying test my sms using a Twilio number and I am not receiving the text to my cell phone.how can I fix this?  

101
Gustavo Boregio
FaisalRathor
FaisalRathorChat Surfer
asked in General Q&A
Connect your WhatsApp Business App with Coexistence (BETA)

Hi everyone,I noticed the new "Connect your WhatsApp Business App with Coexistence (BETA)" option in ManyChat. I understand it’s currently available in countries like the US, Brazil, and others.Can anyone confirm if Pakistan is supported yet for this feature — either officially or unofficially?Would really appreciate any experiences or insights from others trying it from Pakistan.Thanks in advance

171
Gustavo Boregio
M
mcaccountUp-and-Comer
asked in General Q&A
Broadcast

Hi, what’s the correct setup for capturing user data from first-time messages on Facebook and Instagram pages so I can include them in future broadcasts?Currently, my setup starts with a Welcome Message where I collect tags from the user. However, I can't use those tags in my Broadcasts because no subscribers are showing up. Thanks in advance!

72
Gustavo Boregio
userguy
userguyUp-and-Comer
asked in General Q&A
Can't broadcast to my subscribers

Hi, I wonder how to send broadcasting(messages) to my subscribers within the system, not e-mails? It shows following message: "0 subscribers will receive this broadcastTry selecting others or reducing some of them. You also have the option to import new contacts."The AI agent couldn’t solve this.I tried to look up some instruction videos on Youtube, but they didn’t address this issue and it looked like those people making the video the system did automatically assigned the broadcasting to the subscribers without any such errors. I have obtained consent in the opt-in flow.Thank you for any insights.

2688
Gustavo Boregio
MENYA
MENYA
asked in General Q&A
What happens to all the templates, automations, and shortcuts if I delete a WhatsApp number and enter another?

I need to delete my current WhatsApp number that is connected to Minchat and then connect (in a way that allows the number to be both in Minchat and with me) a new number, my question is what will happen with all the automations I have already built, the WhatsApp template for which I have already received approval, and the broadcasts I have built?Will they be deleted completely?Will they remain but I will not be able to use them, or will I be able to activate them all once I have a new number?I would love to hear from anyone who knows..

283
Gustavo Boregio
Angel_DeCastro
Angel_DeCastro
posted in General Q&A
Not Clicking the buttons?

Hi! I’m new to ManyChat and really confused about this. In my flow I ask a question with two buttons, and they work fine when clicked. But if the user just types instead of clicking, nothing happens. I don’t really know how to handle this properly — is AI Step the only way, or is there a way to fix it without AI? Thanks for any advice! 🤗

81
Aafia Umair
Adnan Shikh
Adnan ShikhUp-and-Comer
posted in General Q&A
WhatsApp Catalogue

Hello there,I integrated product catalogue to WhatsApp and I can now automate a reply when user send a cart.But I wonder if I can read the product details and extract them to a CUF from the sent cart by a user whereas I only can see the following photo from live chat 

3886
Amir Shopanov
manytak
manytakUp-and-Comer
asked in General Q&A
URGENT: Button Link Opens Threads App Store Page Instead of Target URL

Hi ManyChat team and community,I’ve encountered a serious issue with Instagram automation flows in ManyChat: When users click a button with a link (set to open an external URL), they are not redirected to the target website.Instead, the button click opens the Google Play Store page for the “Threads” app by Meta.  I’ve personally taken a screenshot of my own Android device showing this behavior.This is not a misconfiguration – the button is correctly set with an external URL. (Button opens external URL correctly with IOS)  I’ve received multiple complaints from followers who can’t access what I promised. Thanks for your attention!  

33724
Lisette
raymondtan91
raymondtan91Up-and-Comer
asked in General Q&A
[AI Step] Sending a link using AI step, but the next message reply from AI still showing the link

Hello, community, i can’t get this issue solve no matter how, i design a simple flow like the screenshot below: When i test this, i found that, after the AI step send the link, when i reply ‘thank you’, the AI reply ‘welcome with the link again’, how can i get this solve? i tried to prompt the AI don’t include the link in the message when saying welcome, but it doesn’t work.   

181
rodrigo_silvano
twakawl
twakawlChat Surfer
asked in General Q&A
Message failed to send, how to see underlying reason?

Hi Community,Sometimes, say 5%, of the messages i setn in a campaign end up on the status “Message failed to send.” Although there is documentation on certain error codes, i cant find where i can see these “errors” https://help.manychat.com/hc/en-us/articles/15580879039388-Why-WhatsApp-messages-are-sometimes-not-delivered#message-undeliverableDoes anyone know where i can see the error messages or underlying cause for this?Normally i take this a collateral damage and just X% that is unreachable, but for now it is with a test-number of my client so like to understand the reason better.Thank in advance!

313
rodrigo_silvano
Jessalynarthur
Jessalynarthur
asked in General Q&A
The Flow interface is gone??? How can I change a automations back to a flow to see the blocks?

Hello Everyone!!Am I the only one like REALLY lost with the new update? I need a flow that was built like an automations without the visual interface to open the flow interface so I can add things? No idea why its so limited now.I really wouldn't like to build it from scratch again. Please let me know :) thanks~feel so lost.  

160
Jessalynarthur
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