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General Q&A

Any questions you have about using Manychat.

2,191 Topics
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2191 Topics

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livfitkarlUp-and-Comer

asked in General Q&A

Stopping an story automation

I have deleted a story automation to reply to story comments via dm but it is still sending the message. Am I missing something?

1 day ago

BiswaprakashUp-and-Comer

asked in General Q&A

Additional Action not working on Instagram button when I select open website for this Button

Hi Manychat Community,I found a bug on while working on Instagram automation.On Instagram Card, I have added 3 buttons. From the 3 buttons I have set “open website” for 2 buttons and for the 2 buttons I have added additional action. The additional action was increased by 1 user field. The motive of the additional action was to track clicks. But additional action was not working or triggered.I have set the same setup for Messenger and WhatsApp, and it is working fine I am able to track the click through the additional action but on Instagram, it's not working. Can anyone know what is issue how to solve it ?

1 day ago

DaisyCottageDesigns

asked in General Q&A

Public Replies No Longer Working

I started using ManyChat last week, and it has been wonderful up until the past couple of days. Yesterday and today my automations don’t seem to be working quite right. My automation will be sent when someone comments on a post/reel. The DM seems to be sent just fine, but the public comment replies aren’t working anymore. Has anyone run into this issue? Is there a fix?

2 days ago

LesyaUp-and-Comer

asked in General Q&A

Flow preview is unavailable for now

what is it ==== Flow preview is unavailable for now?I refreshed my permissions and ,,,, nothing change help me+ please

2 days ago

Robin Fritz

asked in General Q&A

Trying again. Subscriber list help

How do I download my subscribers so that I can import them into ActiveCampaign? I did set up the integration, but none of the 80+ subscribers have been added to AC.I asked about this a few hours ago and don’t even see my question anywhere. Sorry if I’m just missing it.

3 days ago

DimedocsUp-and-Comer

asked in General Q&A

Instagram DM automation is not working

Hello Manychat CommunityI have added automation if user send me the message containing keywords then automatically the message should be sent. But it is not working

i need manychat template please provide me

3 days ago

livelikemad.coChat Surfer

asked in General Q&A

Adding a Tag to ManyChat Contacts from ActiveCampaign

I would like to add a ManyChat tag to specific users from an Active Campaign webhook. I’d like to tag someone who’s purchased something via ThriveCart, and thinking I need to utilize AC but wondering if I can do it via Zap using a ThriveCart → ManyChat automation?

3 days ago

asmajancyclist

asked in General Q&A

None of my automations are working

Hello everyone! I have rarely been so frustrated with any app, as I am with Many Chat. I have set up all of my automations both on Instagram as well as Facebook and non of them are working! I have no idea what I’m doing wrong. I have no one who can help me. I have launched my course online and since none of my manychat automations are working, the process isn’t moving. I have sent messages to manychat, however, the turnaround time is quite long and never quite understand what the issue is. If anyone can possibly help me with this, I shall be very grateful!

3 days ago

EnraUp-and-Comer

asked in General Q&A

Change the WhatsApp Status, i have the default one "Hello, im using WhatsApp"

¿How do i change the WhatsApp Status? i have the default one "Hello, im using WhatsApp" thats no good status for my company

3 days ago

justinjayjohnson

asked in General Q&A

NEED HELP - Daily response report

I posted 4 months ago and never got a response (pic attached). the daily average response time report. Can some break down exactly what it’s calculated off of? I need to make sure I understand so I can coach my sales people. does it take into account only open conversations? if a conversation is open and then closed does it count all of those responses too? If we’re actively going back and forth with someone on IG is every response counted or just the initial? if one lead slips through the cracks and goes beyond the 7 days and we respond in IG directly does that impact the time? is there any way to see this report on the desktop? any insight and help is appreciatedthanks

3 days ago

pamela

asked in General Q&A

META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

2 months ago

pamg

asked in General Q&A

One automation for different posts

Can one automation be set up for different posts—just a couple of them, not all of them—or do I need to duplicate the same automation and set it up for each specific post?"Thanks!

3 days ago

Natasha Reznichenko

asked in General Q&A

Admins can't click buttons

My colleague and I who are admins on the profile can't tap the button to test our flows - even from our personal IG accounts. It works on other profiles, just not ours…. what can we do?

When I try testing our business's flows from my personal IG account, I can't tap on the buttons… however when I use someone else's profile it works. My colleague and I both experience this problem - is it because we are loaded as users on the business profile? What can I do about this - GOTTA be testing my flows!

3 days ago

DavidKairosUp-and-Comer

asked in General Q&A

Trackpad and mouse

Is it possible to revert back to the regular mouse and trackpad? The new editor thinks my Apple mouse is a trackpad.

3 days ago

Mel EUp-and-Comer

asked in General Q&A

Turn off trackpad update?

Is there any way we can turn this off? The new update is making it hard to navigate, I think it thinks my Mac mouse is a trackpad and now it’s really cumbersome to actually build anything!

3 days ago

elciospyUp-and-Comer

asked in General Q&A

Dynamic Block Date Not Displayed Correctly in Smart Delay

Hello,I'm experiencing an issue with a dynamic block that returns a valid response but isn't working as expected in the flow.I have a dynamic block that, in the test, delivers the following response:```json{"version":"v2","content":{"type":"instagram","actions":[{"action":"set_field_value","field_name":"LIVE_DATA_HORA","value":"2024-10-09T20:00:00.000Z"}],"quick_replies":[]}}```When I print this `LIVE_DATA_HORA` variable into a custom variable, it displays on Instagram as `2024-10-09T17:00:00-0300`.The issue starts here because I want to use this variable in a **Smart Delay** as a dynamic date, but the delay is not respecting the date I'm getting from the server.I would like to understand why this time difference is happening and how I can make sure the configured date and time are correctly used in the **Smart Delays**.Here is the flow for your analysis:- Shared: [link to the shared flow](https://manychat.com/flowPlayerPage?share_hash=806387719412447_c40cc58dda227fcbb2df99fa539152acfe

3 days ago

Kade.Anderson18Up-and-Comer

asked in General Q&A

I cant send any messages on Manychat out of nowhere....

I keep getting this message on Manychat and on GHL when I try to send or respond to an instagram DM:(#2022) The business has been blocked from sending messages via the IG Messaging API Has anyone ever experienced this or know how to fix it??I also can't even send links from the Instagram app

4 days ago

JMBescos

asked in General Q&A

Why is ChatGPT 4o still not implemented in Manychat?

I’m really surprised that Manychat hasn’t implemented GPT-4 yet, especially when many other chatbot platforms are already taking advantage of its advanced capabilities. GPT-4 offers far better accuracy and natural language understanding compared to older models, which could significantly improve the user experience and help Manychat stay competitive.Why is this still not available? It feels like we’re falling behind in terms of AI capabilities. I’d like to know if there’s a specific reason for the delay or if there’s any plan to integrate GPT-4 soon. Many of us are ready for more advanced chatbot options, and it's frustrating not to have them here.

4 days ago

AM Design

asked in General Q&A

I want a condition to stop or trigger automation

I don't want the automation to be triggered when I write to the customer or if the customer sends several messages.Because with each message from the customer, the chatbot will launch the automation.

4 days ago

sneacaremiamiUp-and-Comer

asked in General Q&A

How to Stop Automation After Customer Replies?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

4 days ago

Arsenii

asked in General Q&A

Maximum number of automations

Are there a maximum number of automations that can be set up?I want to link each individual instagram post to a different DM (that has a different URL). It will be around 200 posts a month - so 200 extra automation workflows a month.

4 days ago

DocwishloffUp-and-Comer

asked in General Q&A

Automation randomly triggering

Hi there, I have a few automations set up with Keyword triggers - very simple email capturing flows. One of them seems to be going off randomly mid-conversation in my DM’s/Story replies. For example I reached out to someone to ask her a question in my DMS and it set off - she didn’t opt in or reach out to me. My keywords are short - PSA, MA & WL. The automation that is randomly sending is set up exactly like the other 2 and they are not randomly triggering. I am wondering if they keywords are to short? Maybe they are being triggered within words. My IG is @Docwishloff

4 days ago

KarolinaRitz

asked in General Q&A

Conversation Starters doesn't start

Hi,I am setting up a video sequence on instagram dm (following a webinar subscription funnel) using Instagram Ref URL but the message doesn’t start.I undertand it works only on the app & also created a Conversation Starters. I read that it was mandatory.I am on a 50doll plan and still on the trial (not sure if it’s relevant)Do you have any suggestion on where to check ? Below is a screenshot on my automation set up.Let me know with thanks.Caroline

4 days ago

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