General Q&A

Can I connect two different Instagram accounts to the same Essential plan as my two channels?Is the 250 Active Contacts monthly limit shared across both channels?

I'm trying to enable Instagram Follow-to-DM for new followers. My Instagram is already a professional Creator account. When I try to upgrade/reconnect using the connection required for Follow-to-DM, Meta returns “Something went wrong. Please try again.” I've reproduced the issue in Chrome, Safari and the ManyChat mobile app. Can you confirm whether my Instagram account is currently eligible for Follow-to-DM and whether my account is using the required Unified Instagram connection? If I'm eligible, please help resolve the Meta authorization error.

Is ANYONE using Facebook comment to DM successfully?Has ANYONE got an example where their Facebook automations are being opened and responded to?Is ManyChat now REDUNDANT on Facebook and NOT FIT FOR PURPOSE?My account is 6 months old and had strong engagement, but for first 4 months only had 1% delivery/open rate. After reading various forums on here and speaking to Meta agents, I disconnected ManyChat (MC) to rebuild trust in my account. I responded to comments manually for over 60 days (note physically impossible to respond to all) and reached a point where response rate was 45-50%. I reconnected MC this week, have limited the number of messages sent (using a niche trigger word) to prevent any “spam-like” behaviour. I set up 10 variations in comment responses, and 12 variations for the DM. These are sent with smart delays and include no buttons or links, just conversational.Despite this, I am back to a 1% open rate. At the same time I have continued to manually send messages with a 4

 Instagram-Verbindung hängt in Endlosschleife – kein Kanal > Hallo, ich kann mein professionelles Instagram-Konto nicht mit ManyChat verbinden. Instagram bestätigt bereits: „Du hast Manychat-IG bereits mit deinem Instagram-Konto verknüpft.“ Wenn ich auf „Zulassen“ drücke, werde ich jedoch wieder zurück zur ManyChat-Seite „Verbinde dich mit Instagram“ geleitet. Das wiederholt sich immer wieder. In Instagram ist „Zugriff auf Nachrichten gestatten“ aktiviert. Trotzdem zeigt mein ManyChat-Account weiterhin „Du hast keinen Kanal“. Wie kann ich die bestehende Instagram-Verknüpfung korrekt meinem ManyChat-Konto zuordnen bzw. Diese verbindungschleife beenden?

Hi everyone, I’m hoping someone has run into this before because I’ve gone through pretty much every troubleshooting step I can find and still can’t get TikTok DMs to trigger anything in ManyChat.I have my TikTok Business account connected to ManyChat and I’m currently on the Pro trial.My main automation is extremely simple:TikTok User sends a message → Message contains keyword → TikTok sends replyThe keywords were things like website, site, scale, grow, ecom, start, and dropship.The flow is published and shows LIVE, the trigger is active, and the message step is configured correctly.So far I have tested all of the following:Confirmed TikTok DMs are set to Everyone Refreshed TikTok permissions in ManyChat multiple times Disconnected and reconnected the TikTok account twice Confirmed the correct TikTok account is connected Confirmed the automation itself is LIVE Confirmed the trigger itself is LIVE Confirmed the trigger is specifically TikTok → User sends a message Tested Message contai

Hi all,I would like to sent a follow up message, if someone has received a link, however, has not clicked on it. Do you know how to set up this function manually in the flow? 

Goal:I want to connect my Facebook Page to ManyChat so I can build Messenger automation flows for my Facebook Ads.What Happened: During ManyChat onboarding, I was prompted to connect a channel. My Facebook Page did not have an Instagram account connected, so I created a new Instagram Professional Account and linked it to my Facebook Page. After connecting Instagram, ManyChat successfully created a workspace under the Instagram channel. However, when I try to connect the Facebook/Messenger channel, the connection does not complete. Current Behavior: ManyChat can see my Facebook Page. My Facebook Page appears in the permissions and integrations. I have Full Control access to the Facebook Page. I am the creator and only administrator of the Page. The Page is properly connected to my Facebook account. ManyChat is listed under Facebook Business Integrations. When I click the "Connect" button for Facebook/Messenger: The button shows a loading animation for a few seconds. No

Hey everyone! 👋I've been digging into TikTok automation lately, and I'd love to hear from people who are actually running it day to day rather than just reading theory about it.A few things I'm curious about:1. What does your funnel look like? Do you keep people inside TikTok DMs all the way, or move them somewhere else — link in bio, WhatsApp, Telegram, email, a landing page?2. What triggers the automation for you? DM keywords, comment keywords, something else? I'm especially curious how well comment-to-DM works these days, since I keep seeing mixed info about it.3. Has it actually been worth it? Honest takes very welcome, including "we tried it and it didn't really move the needle" — that's just as useful to hear.4. What niche are you in? I have a feeling TikTok automation works much better for some niches than others, but I'd love to know whether that's actually true or just my assumption.Even a one-line answer would help a lot. Thanks in advance 🙏

Instagram creator account @fer_nogueras, connected to Manychat via the Unified onboarding flow, permissions refreshed today (Meta confirmed "Manage and access messages for the Instagram account").Everything from the troubleshooting checklist is verified:"Allow access to messages" is enabled under Connected tools, message requests open to "Everyone". The account is linked to the Facebook Page "Fer Nogueras" (ID 1211766582012999), owned by the Business Palmara Group. No connection alerts in Meta Business Suite. No age or country restrictions on the Page. Incoming DMs arrive correctly in the Manychat Inbox, so the connection works.The "Say hi to new followers" automation is LIVE, shows 7 runs and 0 sends. Tested with fresh accounts that had never followed @fer_nogueras and had not followed any other Manychat account this week, waited more than the 5-minute delay: nothing sent, not even in message requests.The AI Support Assistant can't escalate to the Support Team on my plan. Could someon

Hello, I keep realising my automated DMs sometimes work and sometimes don’t work when looking at people’s comments. It’s so frustrating. Do I have to keep refreshing the permissions or is there a way to fix this permanently?  

під чс роботи бота в кінці не видає телефон . що треба зробити? раніше все було добре

Hi,I’ve made an automation where people leave their e-mailaddress and first name and Manychat automatically adds them to Kit. But for some reason it won’t add their First Name to the Contact Data. I’m adding it manually now but that’s quite overwhelming when hundreds of people are reacting.Does somebody recognize this problem? Or is somebody using a similar automation with the difference that it works? If so - please tell me how you do it. :) Many thanks!

Hi ManyChat team,We opened Critical support ticket #557166 almost 48 hours ago and unfortunately we still haven't received a response from the Support Team.This issue is severely affecting our business and our lead generation process.Our Facebook content is currently generating hundreds of leads through comments. The ManyChat automation is triggered correctly and the public comment replies are working, but the private Messenger messages are not being delivered to the vast majority of users.Our automation has registered over 600 messages sent, but only around 1–2% are being delivered. This makes our Facebook lead generation funnel practically unusable despite the social campaign itself performing extremely well.We have already checked the Facebook/ManyChat connection, refreshed permissions, checked Conversation Routing and performed several tests. The issue persists.We also followed up on ticket #557166 via email today.Could a ManyChat moderator please follow up internally with the Supp

Hi! I’m setting up the “Say hi to new followers” Instagram automation.It currently opens in Quick Automation / Easy Builder, and I only see the option to add a link.I want to use Flow Builder so I can upload a PDF directly and customize the automation more.I can’t find “Switch to Flow Builder” anywhere in the current interface.Where exactly can I find it?I’m on the Essential plan. My goal is for the PDF to open directly inside Instagram, not through Google Drive or another external link.

everything worked fine, auto DMs with links were being sent UNTIL I  paid for a subscription and now nothing works.  I’ve edited, reposted, refreshed, repeat.  NOTHING WORKS SINCE PAYING.  

Comment to DM feature is now working and all the funnels are down. 

Hi everyone, I'm trying to connect my Instagram account to a new ManyChat account, but I'm getting an error because this Instagram account is already linked to another ManyChat profile. The problem is that this connection was set up previously by someone else, and neither I nor anyone on my team has access to that old ManyChat profile anymore. Is there a way to unlink my Instagram account from that old ManyChat profile without needing access to it? I'd really like to avoid having to create a brand new Instagram account just to solve this. Has anyone run into this before, or does the ManyChat team have a support process for this kind of situation? Any guidance would be appreciated!

Hi! I'm building a flow for TikTok, and when I went to test it, it wasn't working.I tried using the Preview option, but it says it's not working. The flow is supposed to be live, but when I send the keyword to test it, the message isn't being delivered. On my end, it actually shows that it's a violation.I'm not sure how I'm supposed to test the flow if this is happening. Has anyone experienced this before or knows how I can test it?

I’m having a really strange issue with my ManyChat Instagram automation, and I’m hoping someone has experienced something similar.The automation is triggered when someone comments a specific keyword on my Instagram Reels. It’s supposed to: Reply to the comment. Send the user a DM. The problem is that it’s very inconsistent. Some users trigger the automation normally, while others comment the exact same keyword and receive nothing. When the DM fails, the automated reply to their comment also doesn’t happen.What’s even more confusing is that Instagram shows that the message was sent by the ManyChat automation, but when I open the actual DM conversation, I can’t see the message there.I initially thought this might just be an issue with the DM not appearing on my end, but I’ve had users reply saying there is no message there at all. So it seems the message actually isn’t being delivered, despite Instagram showing it as sent.I’ve already: Refreshed the Instagram/ManyChat permissions twice

It says that I need to upgrade. BUT I already have.  

I subscribed to this service Manychat so I could have it help me auto respond to comments on my Instagram and Facebook page. However, after I signed up, I noticed that the comments on the last two videos that I’ve posted are no longer showing up at all. It tells me that I have 9 comments, for instance, on this video but when I actually open the comment section 0 are visible. I logged into another instagram account I own to verify, and I also could not see any comments on those 2 posts. I also checked my last 2 posts from a friend's phone on their Instagram account, and faced the same issue where I could not see the comments. Also, the automation I created to respond to a keyword commented on those videos is not working - the trigger does not send them a DM and does not reply under their comment.I included screenshots below of how it says there are 9+ comments yet only 1 is visible.From the looks of it, this is an issue specifically with Instagram, possibly reacting to the Manychat inte

Olá, bom dia! Eu faço automação constantemente, mas nos últimos dias elas simplesmente não estão funcionando. Eu ativei váaaarias, mudei o formato, modelo… mas mesmo assim, não funcionou, os meus seguidores não recebem nada vindo da automação. Já fiz as atualizações das permissões, já removi página do facebook, já coloquei UPgrade no plano e mesmo assim não funciona.Alguém já passou por isso?

Hi,Just built a bot for instagram. Works perfectly fine on mobile, but on desktop, the buttons just refresh the page instead of going to next action. Any clue?  

   Adjunto las capturas de pantalla de mi flujo  en Manychat, la campaña de meta, en que se estan realizando clics, pero no llega activarse el flujo. En este punto he seguido toda las recomendaciones de la documentación y sinceramente ya no se que más hacer, es mi primera vez trabajando con manychat, por lo que intuyo que debe ser alguna configuración que no estoy considerando, por lo que le pido su ayuda  o en su defecto si conocen a alguna agencia o asesor que e puedan referir 

Hi everyone! I’m trying to understand an issue with an Instagram follower automation.We’ve gained around 4,000 new followers, but only 253 people have entered/received the automation that is supposed to trigger for new followers.I understand there may be eligibility or Instagram/ManyChat limitations, but the difference seems quite significant. Has anyone experienced something similar?I’d like to understand:Why would only a small percentage of new followers trigger the automation? Is there a specific setting or eligibility requirement I should check? Is there any way in ManyChat to see which followers were eligible, which ones triggered the automation, and why the others didn’t? Is there anything we can change to increase the percentage of new followers entering the automation?For context, we have approximately 4,000 new followers vs. 253 automation entries (~6%).Any advice on what I should check or how to troubleshoot this would be really appreciated. Thank you!