General Q&A

Hi everyone,I am having an issue with my whatsapp automation. It is a very basic automation where i have the default reply set which then triggers a couple whatsapp messages to our customers and thats it. I only use the default reply as I want the automation to trigger no matter what the customer says. However, the automation has stopped firing when someone messages. I have used AI to try and figure it out and after checking everything it said to ask manychat directly for help. My default reply is set to:Live and PublishedMessage ‘every time, not once every 24 hours”Definitely toggled on and green  I don’t understand why it is not firing eventhough everything is set up properly but it’s suddenly stopped working. Any help would be appreciated, Thanks 

I’ve enabled the automated DM for new followers, but unfortunately, only 8% of new followers receive the message. Why is this happening, and how can I fix it?

Hi, I’m trying to connect my Instagram account @itsstackd to my ManyChat workspace for Stackd, but I keep getting “Showit & SquareSpace Website Designer already connected to ItsStakd.” That connection is to an old workspace I can no longer access, because the login was tied to hello@itstakd.com, an email I deleted. Meta has confirmed the connection (Business portfolio: itsstackd, ID 1578499120179205; Instagram: @itsstackd, ID 17841475519930183). Could you please release @itsstackd from the old workspace so I can connect it to my current one? I can verify ownership with my ABN and business details.

Hello,  This query is concerning the comment-to-DM feature on Manychat. A person who commented under our post with the trigger word got the DM in their inbox, but the DM lacked the button with the link. Has this happened to other accounts? They sent a screenshot and the message shows no link/button - however, on our end, it does show the message with a link/button. Any thoughts on why this has happened and what can be done to fix this? Thank you!

Hi Guys,i set my first automations in manychat an connect with my instagram account but when i comment a post/reel oder send direct message there is no automatic respond. I refresh the Permissions but not work.Has someone a clue wheres the problem is.

Hello! I’m setting up Manychat for the first time on the Free plan, using Microsoft Edge on Windows.I select “See More Options” → “Connect Via Instagram”. After approving access, I repeatedly receive this error:“Something’s not quite right… Your account might not support this method yet.”What I have already checked: My Instagram account is professional. “Allow access to messages” is enabled under Connected tools. Manychat-IG appears as active in Instagram’s Apps and Websites settings, with profile and message access granted. Comments and Insights permissions were disabled because I only need DM automation. The Manychat AI support assistant said these permissions are not required for this connection method. Reloading Manychat and repeating authorization gives the same error. I do not have a Facebook account or Facebook Page.After choosing “Explore Without Connecting”, the dashboard still says “Connect Instagram to get started”. There is no “Refresh Permissions” option in my Help

My automations have not been working for the last week. I have refreshed permissions, mulitple times, disconnected MC from my Meta Business Suite and then readded it and then refreshed permissions again and it it still isn’t working. I created a ticket last week. Someone got back to me, I responed and never heard back. This is really frustrating. And for some reason, I am not able to create a new ticket to ask for more help… Can someone please tell me how to get in touch with someoe who can help? Thank you! 

Crie uma automação para responder a palavra-chave nos comentários e ao testar se alguma conta funciona corretamente. Após passar algum tempo a automação de resposta e não exibir nenhum alerta de erro. 

Hey everyone 👋I’ve been trying to connect my Instagram account @ghadaodehcoach to ManyChat for weeks and keep getting the “Request Sent” message (screenshot attached).Here’s what I’ve already done:✅ Verified that my Instagram and Facebook Page are both under the same Meta Business Manager (Ghada Odeh | Health & Wellness Coach)✅ I have full admin access to both✅ Removed and re-added ManyChat under Facebook Business Integrations✅ Tried reconnecting through “Connect with Meta Business Suite”✅ Logged in with the correct Facebook profile (the one that owns the Page + Business Manager)Everything looks perfect in Meta, but ManyChat still says “Request Sent” and won’t connect.From what I’ve read, this usually means ManyChat still has a “ghost” link to my Instagram business ID in an old workspace. Could someone from the team please help manually unlink/reset my Instagram so I can reconnect it cleanly?Thank you so much — I’ve looped through this setup for months and would love to finally ge

Does anyone know if Manychat works for close friends posts? I’m just trying to test out whether or not manychat will work using an external redirect link and don’t want to post this publicly. Thank you!

Hola, necesito ayuda para conectar mi cuenta profesional de Instagram a ManyChat.Cuando intento conectarla, ManyChat reconoce que anteriormente mi cuenta estuvo vinculada. He intentado conectarla directamente con Instagram y también a través de Meta Business Suite iniciando sesión con Facebook.Durante el proceso, Meta me permite seleccionar mi página de Facebook y mi negocio y otorgar los permisos a ManyChat. Sin embargo, al terminar el proceso regreso a ManyChat y continúa apareciendo el mensaje “No tienes un canal”, por lo que mi cuenta de Instagram no queda conectada.Ya he intentado el proceso varias veces y siempre ocurre lo mismo.¿Podrían indicarme qué debo revisar o qué permiso/configuración debo corregir para conectar correctamente mi cuenta de Instagram a ManyChat?Gracias por su ayuda.

Hey everyone!I’m having an issue trying to upgrade a client's ManyChat account to Pro. I keep getting the error 'You have insufficient rights to manage page billing. Please reach out to one of the page administrators.' I am logged in as the owner/admin with full access, but the platform won't let me proceed.Same happens if I am logged in as myself, with Admin rights.Because the account is currently on the Free plan, I can't reach human support to resolve it. Has anyone dealt with this error and found a fix?Thanks*Never had a business making it so hard to give them my money lol 

Hi everyone, I’m trying to troubleshoot an issue with ManyChat Default Reply and I’m hoping someone here has experienced something similar.I created a simple Default Reply automation that should respond whenever someone sends a DM that doesn’t match any of my other specific automations.The problem started after I previously connected ManyChat AI and added the client’s Knowledge Base. It seems like the AI is still somehow interfering with the Default Reply, even though I’ve already removed everything related to it.I’ve already tried: Turning off ManyChat AI Deleting the Knowledge Base Removing the AI instructions/prompts Deactivating the AI-related setup But the issue is still happening. The Default Reply isn’t behaving consistently, and it seems like something is still intercepting or processing the incoming messages before the Default Reply can respond properly.What I’m trying to figure out is:Is there another location in ManyChat where the AI, Knowledge Base, or AI behavior nee

I wanted to ask why PartnerStack didn’t approve my application to become an affiliate partner. I was previously a partner, but I had to apply for the program again, and this time my application wasn’t approved.

We are a GmbH, a VAT-registered German company. Manychat has started charging VAT on our subscription. Under current regulations, Manychat, as a company registered in the United States, does not have to charge VAT for B2B transactions. I have already filled in the company’s VAT ID in the payment settings, but Manychat still continues to charge VAT.Where exactly can we enable B2B reverse-charge billing and avoid VAT being charged on future invoices?In my Pro account, I do not have a button to contact support. 

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat  

Hi everyone,I am building an Instagram comment automation: one automation, triggered on anypost or reel, with a list of keywords. When someone comments, I want the flow tocall my own server with "Make an external request" and get back a link thatdepends on which reel was commented on, because each reel offers a differentresource.Two questions:1. Is the ID of the post or reel that triggered the flow available as a variable   that I can include in the external request?2. Is the text of the comment available the same way?Thanks a lot.

Hi! I need help with an Instagram comment-to-DM automation that is not detecting real comments.Instagram account: @dr.maryna_shevchenkoConnection type: New Enhanced ConnectionAutomation: Auto-DM links from commentsAffected Reel: https://www.instagram.com/reel/DeMvSZXsFNI/Keyword: СТЕАТОЗ (exact Cyrillic uppercase)What is already confirmed:- Instagram is connected to ManyChat.- Instagram account is Professional.- Allow access to messages is ON.- Refresh Permissions completed successfully.- Correct Reel is selected.- Correct keyword СТЕАТОЗ is configured.- The DM flow works correctly in Preview: Opening DM → “Отримати гайд” → delivery DM → “Відкрити гайд”.- Real test comments from external Instagram accounts appear on the Reel, but ManyChat still shows 0 Runs / 0 Sends / No data.- The automation is currently STOPPED while troubleshooting, to avoid a broken CTA for users.This suggests that the Instagram comment event/webhook is not reaching ManyChat, while the DM flow itself is configured

Hi everyone, I’m having an issue with a ManyChat automation and would really appreciate some help.I built a basic DM automation using the Default Reply. The goal is simple: whenever someone sends a message containing any keyword/message that doesn’t match another specific automation, the Default Reply should trigger and send my predefined automated response.However, I previously connected Manychat AI and fed it the client’s Knowledge Base. It appears that the AI is now interfering with or taking over the Default Reply automation.The problem is that even after: Turning off ManyChat AI Deleting the Knowledge Base Removing/deactivating the AI-related setup …the issue is still happening. The Default Reply does not consistently behave as expected, and it seems like something from the previous AI setup is still affecting the message handling.My question:Is there another place in ManyChat where the AI/Knowledge Base configuration needs to be completely removed or disabled? Could there be

We have issues related with the automation. When people send the keyword in the message and put a correct phone number, the automation keeps repeating that they have put the invalid phone number even though the number is real so people are not getting the real information. This is happening to a few automations. Do you maybe know how to fix this issue?

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our account.⚙️ What we’ve already done: Rechecked all permissions and roles in Facebook Business Manager Ensured the Instagram account is professional (business) and properly linked to the Facebook Page Activated Handover Protocol and granted ManyChat all nec

I have 2 manychat accounts setup at different times. I’m annual on one (started it that way), but not able to switch to annual on the other. When I click “features and pricing” it takes me to another window but will not give me the option. Must I cancel monthly then restart it?  

Hi ManyChat Community,I’m experiencing an Instagram comment trigger issue with @moneylife_lee that I have been unable to resolve after extensive troubleshooting.The problem is simple:Instagram comments are not triggering ManyChat at all. No DM is sent, and the automation shows no execution.Today I performed a COMPLETE reset:1. Completely removed the Instagram channel from ManyChat.2. Removed ManyChat from Facebook → Settings → Business Integrations.3. Reconnected @moneylife_lee to ManyChat from scratch using “Connect through Meta.”4. Confirmed the correct Business Portfolio and Instagram account.5. During the new Meta authorization, confirmed permissions for:   - Business management   - Instagram profile/posts access   - Instagram comment management   - Instagram Insights   - Instagram message management/access   - Meta event logging6. The new connection completed successfully.I then created a completely NEW automation from scratch instead of reusing the old one.TEST:- Selected a publi

Hey ManyChat Community ​@Gustavo Boregio :))I’m setting up a flow for an upcoming book launch and would love some advice on the best compliant strategy for post-24-hour follow-ups.I’ve heard you can collect an opt-in during the pre-launch phase so you can send a promotional reminder closer to launch day. Is this done through Marketing Messages (Recurring Notifications), or is there another approach you’d recommend?I’d love to hear how you typically structure this in ManyChat for a book launch. Thanks so much! 🙌

The annual subscription was automatically deducted on my BPI Bank account, however I reported it, It was alread 10 working days but I have not receive any refund from them. They only have AI Support and no real people on their end. Can someone help me with this? Thank you!