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General Q&A

Any questions you have about using Manychat.

  • 3,892 Topics
  • 8,203 Replies
3893 Topics
Fanny Martìns
Fanny Martìns
asked in General Q&A
Can I Simulate Typing Between Sentences in the AI Step?

Hi team! I'm using the AI Step on Instagram Direct with the Manychat AI add-on activated. I’d like to know if there’s a way to add delays between AI-generated responses to make them feel more natural and human — as if the assistant is taking time to type each part.I’m also wondering if it’s possible to enable the “typing…” effect (typing indicator) within the AI Step, or if that only works with regular message blocks.I’ve already tested using a Smart Delay after the AI Step, but that only works between blocks, not within a single AI response that has multiple sentences.So my main question is:Is there any way to insert delays and typing effects between phrases generated by the same AI Step?Thanks so much for the support! ✨

41
rodrigo_silvano
Meme García
Meme García
asked in General Q&A
Quiero conectar Facebook a Manychat, aparte de Instagram ¿Es posible?

Ayer acabo de empezar mi prueba de 14 días y quiero conectar mi cuenta de facebook (instagram ya está), pero me sale a pagar nuevamente. Sólo que el correo de facturación es diferente al de las cuentas de IG y face. ¿Debo usar el mismo para facturación y cuentas de trabajo?

41
Gustavo Boregio
stylekitalifestyle
stylekitalifestyle
asked in General Q&A
automation

I need help asap? My automation has stopped working since June 30th. Please help asap!!!

71
Gustavo Boregio
Aleks1978
Aleks1978
posted in General Q&A
I cannot see on Manychat any posts made on Instagram in last 3 days

After two succesful DM automation for Instagram I stubled upon an issue. I cannot carry on with automation for specific reels/ posts as I cannot see any new reels/posts I made in last 3 days. I tried to refresh Instagram connection on Manychat but nothing happens. HELP!

81
Fabio Gaulke
Jeand
Jeand
asked in General Q&A
How do I only reply to an IG comment without also sending a DM?

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

191
Fabio Gaulke
BriLockwood
BriLockwood
posted in General Q&A
Refresh Permissions Issue

at the top of my screen it always says I need to refresh permissions and it never works. My automations seem to be working but it worries me. It also shows my “company name” through Meta Business as a name that is NOT my business, it was a business I owned 5 years ago and it is no longer active. Any advice on what I can do?

131
Fabio Gaulke
Nairim
Nairim
asked in General Q&A
ManyChat isn't letting me send my Google Form link via Instagram private message

When I paste the link directly into the inbox, it works, but not through ManyChat's automation.

50
Nairim
JCVadi
JCVadiUp-and-Comer
asked in General Q&A
Auto-DM link for Comments not working

Hello Manychat Community,I have attempted to set up a rather basic automation of Auto-DM links from comments. The Automation works, but not how I thoguht it would, in other words, I set it up to send a DM on specific words “Discipline” for example. But I want to set it up so that it would send it ONLY if somebody comments SOLELY the word discipline and nothing else.In the way that it is now, is that if that word is used in a sentencer, it will still send a DM. For example:“I love the way that I have been building my discipline.” → Send a DM but I DON’T want it to.“Discipline” → Sends a DM, and I would like to automate that it sends ONLY in this case, with just the word “Discipline” written in the comments. I have looked around the platform but couldn’t find anything to configurate it.I would be very grateful if someone could assist me with that, thank you! JC

496
mirandaH
HyperbaricAimee
HyperbaricAimeeUp-and-Comer
asked in General Q&A
Some Automations Not showing LIVE

On the dashboard, some of my automations are not showing LIVE but when I go in them, it says they are???

10
HyperbaricAimee
RomyM
RomyMUp-and-Comer
posted in General Q&A
Is there any solution for quick reply buttons not sending/showing?

I have seen repeated reports & questions regarding buttons not sending / quick replies not working - going as far back as 1y ago. No Manychat support provided other than some vague “reset your permissions” or send link without buttons (not great of you are trying to get emails in platform and have advanced automations with follow ups).Does anyone actually have a plausible explanation and suggested fix? I personally suspect the devices playing a role as Iphone seems to have the most success. Given that Android is far more common globally, you’d think this ranks a bit higher in terms of finding a solution? 

81
Fabio Gaulke
Asaf
AsafUp-and-Comer
asked in General Q&A
Integrate with amplidue

Hi,I'm using ManyChat to manage the onboarding process for my users.For other platforms, I rely on Amplitude to analyze user behavior.How can I integrate ManyChat with Amplitude (Make is also an option) in order to track user behavior effectively?For example, I would like to know which buttons on the automation, the users tapped. Many thanks.

356
Asaf
JPEGON
JPEGON
posted in General Q&A
BUG MANYCHAT / DM

Les automatisations de messages privés et de commentaires Manychat fonctionnaient correctement depuis deux mois, mais elles ont soudainement cessé ? Aidez-moi. J'ai essayé de résoudre le problème comme indiqué par le chatbot Manychat, mais sans succès. Auriez-vous une solution ?

20
JPEGON
jubileevoice
jubileevoice
asked in General Q&A
Trigger make.com not showing in Whatsapp actions

Hi, I have an account which shows make.com trigger in actions for Whatsapp automation, but why is it not showing in another account of mine? I want to be able to trigger make.com from my actions. Thanks,J

50
jubileevoice
keesbr
keesbrUp-and-Comer
asked in General Q&A
WhatsApp Re-Verification for Manychat issued phone number

I need to verify my ManyChat issued phone number again in Whatsapp Business manager (see screenshot). But I can not find where in manychat I can receive this SMS. How can I simply reverify my phone number?Extra info: My phone number was created with a Manychat pro subscription, I now do not have this subscription anymore and I don't use Manychat anymore. But still Manychat has the phone number, and I do want to keep the phone number. How can I do this? 

213
rogerioaraujo
roverdrammen
roverdrammenChannel Explorer
asked in General Q&A
Is ManyChat Creating Datasets Automatically?

Hi team!I recently was creating a new account for a client using Instagram as a channel. I filled the usual survive and then I proceeded to visit the Settings tab for Instagram channel and I noticed a Dataset was already connected.This dataset was definitely created by ManyChat as this is also a brand new Business Manager; I don’t remember what was the question that triggered the dataset creation but I definitely think you should display a clear note that states a dataset will be created, ideally with a toggle to enable or disable this step.Reason for these suggestions is that not everyone (myself included) are happy with assets like this being created automatically without a proper notification.

20
roverdrammen
Guillaume24370
Guillaume24370Up-and-Comer
asked in General Q&A
Collect email gather from Facebook automation

Hi Manychat community. I have set up an automation to collect emails from Facebook and Instagram from a post. I was able to collect a CSV file with all the emails from Instagram, but I couldn’t do it from Facebook. When I ask for a CSV extract, it gives me a Google sheet file with only numbers. Is there anyone who know how to fix this ? I hope someone can help.  

73
Joren Wouters
DCCAMPOS
DCCAMPOSUp-and-Comer
asked in General Q&A
WhatsApp Messages not sending (Make.com) but no error shown

This is a first. I will run through my set up and then the "error". At 5:30pm, Sunday through Saturday an scenario in Make.com will trigger to gather the information of appointment data (Acuity Scheduling) of the next day and send an appointment reminder to either confirm, re-schedule or cancel their appointment. Every patient in Acuity must have their own phone number in order to send the reminder through WhatsApp. I first look for the contact in Manychat with the phone number as a custom field. If the contact doesn't exists, it is created. After that, I update some of the contact's custom fields that contain the appointment data and finally I send the message using the "Send Flow" module of Manychat in Make.com.This has been working good for over a month now. Yesterday the workflow ran as usual with no errors.This is one of the situations in which the "error" occured.I get notified that some patients didn't receive the reminder and here's the kicker: in the chat with the contact the

266
Joren Wouters
camillecastro23
camillecastro23
asked in General Q&A
Can’t Send Message via Make After User DM – 24hr Window Not Resetting

Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.Here’s the situation: A user sends a new message (text or DM reply) That should reset the 24-hour interaction window, right? But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window. I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

91
rogerioaraujo
FaisalRathor
FaisalRathorChat Surfer
asked in General Q&A
Question: “Opted-In for WhatsApp” Subscriber Still Triggers 24h Error

Hi Community 👋I have a subscriber whose contact information in ManyChat shows “Opted-In for WhatsApp” However, when I try to send them a flow using the sendFlow API, I get this error: "Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 58h ago (more than 24 hours ago)."  I assumed that being marked as “Opted-In for WhatsApp” would allow messages outside the 24-hour window, but apparently not? Could someone please clarify: Does "Opted-In for WhatsApp" allow sending after 24h? Note I am sending message_tag: "CONFIRMED_EVENT_UPDATE".

264
FaisalRathor
O
Ohadhadar
asked in General Q&A
Finding contact with "whatsapp_phone" field

Hi :)I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.Please help!Thanks

88810
fcsoares86
Dhruval
DhruvalUp-and-Comer
asked in General Q&A
Unable to create new automation on free plan

I am on a Free Plan. I am using Auto-DM Links From Comments feature. I have created 4 automations. My Free Contacts Limit is 0/1000.I am not using any Pro Feature.Now I am unable to create new automation. As I press the Go Live button, it prompts me to buy Pro Version.Please help to resolve this problem or please share email or something which can connect me directly to Manychat team. Thank you.

11714
rodrigo_silvano
Breakthrough
Breakthrough
asked in General Q&A
Collecting contact info

Am I able to collect contact info on free version using DM’s or do I need pro version, and if possible with free version can someone direct me on how I would set that up to collect say their email. Thank you.

161
eiermann1952
Debbieworth
Debbieworth
asked in General Q&A
Issue when subscribing to Manychat Pro

I was filling the basic information for the use of  manychat pro, and when I put my identification code for Brazil (cpf) the system reported  “there is an issue” and didn’t show what was wrong. It cant do it,  because the information i gave was 100% right.   I don’t have a support to help. Who on earth believe that they can automatize everything?I need a human help

51
Fabio Gaulke
Helenw
HelenwUp-and-Comer
asked in General Q&A
Issue with Thrivecart Links when setting up automations

Since the recent changes to Manychat I am unable to set up automations with buttons that go to Thrivecart links. I just get an error message stating that it is not a valid link ….. This is so frustrating especially considering in my field Thrivecart is one of the main forms of external links to get affiliate income / recognition.The only way I can do this is to add the link in the text but that isn’t a great customer experience as they then have to copy and paste it anyway.Any idea when this glitch will be addressed / fixed? Is there a different way for me to get the convent clickable links for my followers?

92
Helenw
mefju_adventures
mefju_adventures
asked in General Q&A
Invisible New Automation option (Redirect Customers to your website)

Hello Manychatters! I'm trying to find a template to create a new automation in MenuChat, but I don't see the option to redirect customers to your website. I'm not sure why this is happening, because my colleague has this option available on his account, and I need it to redirect my customers to the appropriate attachments.Could you please let me know if you've encountered this issue before and if there's a way to fix it?

41
rodrigo_silvano
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