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General Q&A

Any questions you have about using Manychat.

  • 4,253 Topics
  • 9,244 Replies
4253 Topics
Honeynayana1995
Honeynayana1995
posted in General Q&A
not able to login to my insta account

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

51
rodrigo_silvano
Gustavo_Dantas
Gustavo_Dantas
posted in General Q&A
Identify post that iniciate the trigger

Hi everyone,I'm currently using an automation in Manychat that's connected to all Instagram posts (not specific ones).I'm trying to find a way to identify which specific post generated a lead.Is there any method to either: Dynamically retrieve the Instagram Post ID or some unique identifier inside the automation flow triggered by a comment or DM? Or add a custom identifier (like a post number or slug) to the URL or UTM parameters, in a way that it’s passed into the flow and can be stored in a Custom User Field? The goal is to track which post each lead came from, even when using the same automation across multiple posts.Thanks in advance!

393
rodrigo_silvano
wtpmanychat
wtpmanychatUp-and-Comer
asked in General Q&A
Messages are not sending [Telegram]

🚨 Urgent help neededHi everyone,Are you also experiencing issues with ManyChat today? In our account, messages are not being sent at all, or in rare cases they go out with a ~1h.+  delay.This has fully stopped our client communication.We already contacted support, but I wanted to check — is this a global issue or just with our account? 

251
wtpmanychat
phils
philsUp-and-Comer
asked in General Q&A
Which Manychat product should we buy?

A friend wants the cheapest ManyChat product for their team of 6-10 live agents. What would you recommend? They do not need to automate any chatbot flows. Could they purchase two Marketing Automation subscriptions for a single Facebook account where they run ads?

263
rodrigo_silvano
Jail
Jail
asked in General Q&A
get Post id or Post link

Hi is there any way to get post id or post linkHere's an idea user leaves comments in any post I get the id of the post but preferably the link of the post.{{last_request.source_request.media.id}} like this

1343
Alexzander Flores
alexandre
alexandreUp-and-Comer
asked in General Q&A
Is it possible to retrieve the Instagram post/story ID?

Hello,Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

5437
Alexzander Flores
JessAguirre174
JessAguirre174Up-and-Comer
asked in General Q&A
Messages Not Sending Right Away

I am receiving an error when trying to send a message in Manychat to a Facebook contact that says “Something went wrong on the server. Please try again.”I’m noticing the messages do send, but they’re delayed. Anything I can do on my end to fix this?

343
Victor
Manychat Team Member
OliverDK
OliverDKChannel Explorer
asked in General Q&A
New contacts not being added after clicking "Get Updates"

Hey everyone,We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore.I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated!Thanks in advance!

26618
Tasos
Rodrigo Many
Rodrigo ManyUp-and-Comer
asked in General Q&A
Manychat module in Make (Integromat) gives 24-hour window error even though the user starts the conversation on WhatsApp

I'm trying to make my AI assistant respond via audio on WhatsApp, read audio and text and respond via text, it already does it perfectly, but I'm having difficulty getting ManyChat to capture the audio generated by the AI ​​and send it to WhatsApp, this 24-hour window error always occurs even if the user starts the conversation, I don't know what to do anymore...

262
Rodrigo Many
Umkmmate
Umkmmate
asked in General Q&A
Unexpected Charge During Free Trial – Has Anyone Experienced This?

 Hello everyone,I signed up for the ManyChat Free Trial expecting that no charges would be made until the trial ended and I confirmed my subscription. However, my card was already charged even though I’m still within the trial period and haven’t agreed to continue.Has anyone else experienced this? How did you resolve it? I’ve already reached out to support requesting a refund, but I’d really appreciate hearing if others went through the same situation.Thanks in advance for your insights! 

170
Umkmmate
samar
samarChannel Explorer
asked in General Q&A
Guidance on Using ManyChat Native AI with Messenger List and Facebook Ads Integration

Hello, I hope you are doing well. I want to use ManyChat’s native AI to build an FAQ chatbot and generate leads. Also, I want to use the Messenger List to get user consent for updates. How can I use the Messenger List together with AI in ManyChat?Also, I plan to connect this chatbot with Facebook Ads. I understand the first message must include a button. How do I make sure this setup meets opt-in and consent rules?

30
samar
Agilidade
AgilidadeUp-and-Comer
asked in General Q&A
Automation for 3 different channels

Hello, I want to create an automation where I create a chatbot for Messenger, WhatsApp, and Instagram Direct. The initial triggers are configured, but I can't access the part where I choose the specific channels for the flow. In other words, it forces me to create different branches for each channel (select the Messenger message block, WhatsApp message block, etc) to create the flow. Is there no way for the flow blocks to be the same?  

172
Agilidade
simon-cizict
simon-cizictUp-and-Comer
asked in General Q&A
Floating WhatsApp button on Wordpress website

Hi all!I was wondering whether anyone can recommend a Wordpress plugin for a floating WhatsApp button on my Wordpress website?  I’d like to keep it simple - just the floating button that will allow me to add a link to start a conversation/kick off an automation.Thanks in advance!Simon

20
simon-cizict
Kmdebs
Kmdebs
posted in General Q&A
Can't connect my instagram account

I’m trying to connect my Instagram account to ManyChat. When I connect it, it says it’s already linked to another account. But when I check on Instagram, it’s linked to exactly the account I’m trying to connect. So, if I remove the ManyChat app, all the information disappears. But when I try to connect it again, the ManyChat information appears again on my Instagram. In other words, it’s the same account I’m on, but it still won’t let me access it.  

413
McDavitt
avin202025
avin202025
asked in General Q&A
coupon

Hi guys, How to get coupon?

61
rodrigo_silvano
andreas21
andreas21
asked in General Q&A
Trigger " All Posts and Reels" doesn't work

Trigger " All Posts and Reels" doesn't work but Trigger Specific Post or Reel works.  Why is that ?

111
rodrigo_silvano
KarinaSoulworks
KarinaSoulworks
asked in General Q&A
Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.

Hi there, New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! Thanks in advance.

898110
badams
O
opus1092
posted in General Q&A
Subscription didn't cancel properly

Did anyone have a problem with cancelling ManyChat Pro subscriptions? I definitely canceled mine well before the next billing date only to find out that the subscription was still active. I was charged the bill accordingly even when I DEFINITELY cancelled well before the next billing date of May 23, 2024. What the hell, ManyChat? Your Pro product had its bugs and hiccups even for $45, your support replies take forever, and you can’t even process a subscription cancellation request correctly? I got dusted by my boss because of you!

1534
Reaper
DragosB
DragosBUp-and-Comer
posted in General Q&A
How to cancel subscription and delete credit card details?

I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!Is ManyChat a SCAM? Should I cancel my card and remove all my details? 

1514
Reaper
Tangi
TangiUp-and-Comer
asked in General Q&A
Unable to Add Captions on Instagram Posts After Disconnecting ManyChat – Please Assist

Hi,I hope you’re all well. I’m writing from Guayaquil, Ecuador.Recently, I connected my company’s Instagram account to the ManyChat platform to automate messages. Since then, I have been unable to add captions to any posts, reels, or collaborations. The caption field simply doesn’t allow me to edit with an error message.After noticing the problem, I took the following steps: Removed the ManyChat connection from Instagram. Deleted the ManyChat integration and permissions from Facebook/Meta Business Suite. Tried posting from multiple devices (iPhone, Android, and computer). Contacted Meta support and verified that no applications are currently connected to the Instagram account. Despite all this, the issue persists, and I still cannot add captions to any type of post.Could you please help me resolve this? I would greatly appreciate any assistance or guidance you can provide.Thank you very much!

366
Tangi
saad sayeh
saad sayeh
asked in General Q&A
how to dm the new follower

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

1773
ProvenWinner
Fox1C
Fox1C
asked in General Q&A
Instagram Visit profile in-app in automation

I have a question, how do I set the visit profile button in dm to open my page on Instagram.When i link my page url to a button it opens it in browser not Instagram appbut I've seen pages that in dm. they have button visit profile in direct message that opens their page in Instagram app

61
mareks.media
Albus
AlbusChat Surfer
asked in General Q&A
Manychat Integration for WhatsApp Business with co-existence

When are you guys unrolling the ManyChat Integration for WhatsApp Business with co-existence globally? I could really use it. After using ManyChat on Instagram for the last few weeks, I’m excited about the possibilities it could unlock for me on WhatsApp. About 50% of my customer interactions and conversions happen on WhatsApp. Can I be on the beta program for Kenya?

265
Albus
sebravo
sebravo
posted in General Q&A
Messages from Manychat Not Delivered to Customer (WhatsApp Coexistence BETA)

Hi everyone,I have integrated my WhatsApp Business number with ManyChat using the Coexistence (BETA) mode. My goal is to be able to view and respond to messages both from the WhatsApp Business app and from ManyChat.Currently, the system is only partially working:✅ I can receive messages on both platforms (WhatsApp app and ManyChat).✅ Automation flows are triggered correctly when a message is received.🚫 However, messages sent from ManyChat are not reflected in the WhatsApp Business app, nor are they seen by the customer who started the conversation. In other words: The automation flow is triggered (see attached image), but the automated messages do not reach the customer. I also cannot send manual messages from the live chat panel in ManyChat. Only the original message sent from the app appears correctly (marked in blue in the image), but the messages sent from ManyChat (marked in red) are neither delivered to the customer nor visible in the WhatsApp app. Could you please help me u

764
Gustavo Boregio
ebotanique
ebotaniqueUp-and-Comer
posted in General Q&A
Can't Connect to WhatsApp business

Hi there,I’ve tried everything I could think of. I get to the point where I need to scan the QR code to import contacts and messages. But the connection attempt on WhatsApp spins for hours and does not connect. I restarted both the phone and computer, yet getting the same result.Please help if you know why it might not be connecting.

924
heroseven
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