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General Q&A

Any questions you have about using Manychat.

  • 3,435 Topics
  • 7,049 Replies
3436 Topics
makeupgoldie
makeupgoldie
asked in General Q&A
having hard time with automation

I am having a hard time activating my automation for posts and reels. It won’t let me turn the toggle on. I’ve tried everything. It’s the ‘academy’ automation. No matter what I do it only works for stories and not posts. What can I do?

81
Fabio Gaulke
Maria77777
Maria77777Up-and-Comer
asked in General Q&A
Public auto-response in Feed

Am I missing if we can add a delay before sending the auto response in feed?  right now it sends the like and response immediately. 

111
rodrigo_silvano
a.munam71
a.munam71Up-and-Comer
asked in General Q&A
Facing Problems Related to Custom User Field.

I have added these details in order summary, but during test (1st Image) details are not fetching into it.

173
Gustavo Boregio
Maria77777
Maria77777Up-and-Comer
asked in General Q&A
Broadcast

Would announcing an upcoming giveaway, no purchase necessary be considered promotional? 

346
Maria77777
fernandoabitia
fernandoabitia
asked in General Q&A
Migrate a flow to another account.

I have an automation in one account and I want to transfer it to another account, how can I do that?"

111
Gustavo Boregio
Mwin7483
Mwin7483
asked in General Q&A
struggling to get started

It looks like I’ve connected my mini chat. I had to connect through Facebook. It wouldn’t allow me to do it on Instagram. I can see many chat connected in my business Facebook account but now I have no idea how to log into mini chat. it keeps wanting me to connect and I feel like I’m already connected

81
rogerioaraujo
raehuntlifestyle
raehuntlifestyle
asked in General Q&A
Monthly link clicks?

Hi all, recently just signed with a talent agency and I’m looking to see if there’s a simple way for me to find my link clicks analytics? Can I scale it for 30 days to see a monthly overview. For some reason I can’t figure out how to do that. 

131
Gustavo Boregio
turgunbek
turgunbekChat Surfer
asked in General Q&A
coomments

hi. can I give me an auto answer under all comment?

154
rogerioaraujo
turgunbek
turgunbekChat Surfer
asked in General Q&A
ai stop when manager

salon. I need jordan. let the AI stop typing if the community manager starts typing. I can't do that.

132
rogerioaraujo
D.Dalton
D.Dalton
asked in General Q&A
Instagram and facebook account.. can they be merged into my one manychat account?

HiI am new so I hope I am explaining this right. I have a facebook and instagram professional account and cant seem to see both in my account? I am in the process of moving from free to paid account with many chat..

91
rodrigo_silvano
Todd
Todd
asked in General Q&A
my dashboard does not include tutorials.

There is no help videos.  There is no how too videos.  There are no training videos.  It is missing features listed in the training that I have to find by going incogneto mode and asking for Manychat help. 

71
rodrigo_silvano
Geoffroy
GeoffroyUp-and-Comer
asked in General Q&A
Delay Facebook comment auto reply

Hi guys, Is there a way to add a delay to auto reply on facebook/instagram to have a more human feeling? Maybe a work around? Using the tags or something else? I did some research but nothing seems to come up since few months. Thanks!

182
Geoffroy
SDI Marketing
SDI Marketing
asked in General Q&A
How to fix facebook page not connecting to the manychat account I want.

I have an existing account using “EMAIL A” that is already running my IG account automations. Now I want to connect my FB account on this account but it keeps on saying that I already have an existing account.I do have an account on “EMAIL B” but I already deleted those. Everytime I proceed to connect my FB account, it will logged me out of “EMAIL A” account on manychat then logged me in on “EMAIL B” account. Anyone that can on this? Would appreciate a help.

111
rogerioaraujo
Glik
GlikUp-and-Comer
asked in General Q&A
link doesn't work in the second message to the user

Hi there, I tested two different posts and used different links on both posts. Another user not me, commented on the post and in both cases the second message( the second DM button) didn't work so the external link -the video or PDF- I wanted to refer them to, wasn't working. What should I do?Thanks

293
Gustavo Boregio
Lasfit
Lasfit
asked in General Q&A
When users located in the USA can connect their TikTok accounts to Manychat?

Hello, we’re based in the USA and currently have a large volume of TikTok messages to manage. I was wondering if there are any plans or a timeline for when TikTok accounts will be able to connect to ManyChat? Alternatively, are there any other solutions available to help manage these messages? Thank you for your assistance!

71
rodrigo_silvano
paolafajardo
paolafajardo
asked in General Q&A
smart delay doesn't works properly to capture all messages

hi everybody, i’m trying to capture all messages with smart delay to give my IA all the context (this is ‘cause too much people write in many messages), so in the image below im trying to solve this with smart delay, but smart delay just save the first 2 messages if i write more than that the CUF “msg_parcial” not change  if anybody have a suggestion i apreciate that, thnks for ur messages

41
Gustavo Boregio
Aprende en Familia
Aprende en FamiliaUp-and-Comer
asked in General Q&A
Tarjeta de Pago

Ayuda Necesito eliminar mi cuenta de Pago osea mi tarjeta, quien me puede ayudar

71
Gustavo Boregio
khaled ashraf
khaled ashraf
asked in General Q&A
how to send Whatsapp Message using API

Hello,Currently i’m using an automation tool called N8N i was using with twilio to send whatsapp messages to our customers, but after checking out manychat and we found it more promising for social channels, we started to migrate into here, so currently when we get a new customer i start create a new subscriber, but i want to be able to send him a message on whatsapp via API, as i want to send him his credentials and some messages on whatsappis there a direct api using message templates? also does it have a variable injection for the template?

181
Gustavo Boregio
C
coconutbaby
asked in General Q&A
Subscriber ID / Custom field

Hi,my goal is to:Update a status on airtable  Send a whatsapp message to the particular contact (via tag automation)My current idea is to search with phone number in custom field to get the subscriber ID first.However I can’t seem to set user field with the phone number (although contact is already subscribed), it always shows {Invalid Variable}.Any solutions or better idea to get the subscriber ID? 

51
Gustavo Boregio
Mr DeaL
Mr DeaLUp-and-Comer
asked in General Q&A
Automatic replies to comments

Hello everyone, I hope you're well.I've set up automatic replies to comments on my Facebook posts, and it works well. However, after a while, I get blocked by Facebook because the comments are coming too quickly over a relatively short period of time.I haven't found a way to space out the replies by setting a waiting time between replies (which can be in blocks).I would really like a solution, please. 🙏🏾

302
Mr DeaL
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
Talk to Sales, Upgrade to Premium

Hello, I need to upgrade to the Premium plan as I require an account that includes 40 live chat agents. I've reached out to support and through the ManyChat pricing page to contact the sales team, but I haven't received a response. Is there anyone in this community from the sales department who can assist me?

873
TAU Research Team
Seamany1
Seamany1
asked in General Q&A
Partner apps not available as option during ad creation

Hello I am selecting an engagement campaign with the ad set conversion location as “Messaging Apps”. “Partner Apps” does not show up at the ad level as a destination option:     I can verify the ad account matches the connected Manychat facebook page’s ad account I have a live/published automation ready to goWhat more needs to be done to allow “partner apps” to be shown?

784
Akhyar Rashid
sajithmohan
sajithmohanUp-and-Comer
asked in General Q&A
ManyChat Flows for WooCommerce Store

Hi ManyChat folks,I got a new client who is selling gym equipments via WooCommerce (WordPress) platform, and I wanted to build automation flows for them. Please let me know the best way to connect the WooCommerce store to ManyChat for creating the flows. Does anyone create ManyChat bots/ flows for eCommerce store powered by WooCommerce already? Looking forward to the suggestions,Sajith

190
sajithmohan
nadyakolt
nadyakolt
asked in General Q&A
How to cancel subscription for account I don't have the access anymore?

Hello!I had  manychat set up for my client. Client closed the business 6  months ago. I emailed you asking to cancel the subscription but nobody answered. I can not cancel it in manychat because I don’t have access anymore. But you keep charging me every month. I didn’t find any other way to contact you. Email you don’t answer, support phone number doesn’t exist.Please help!!!!!

241
rogerioaraujo
MaxiKeller
MaxiKeller
asked in General Q&A
Run AI Chatbot when someone write message during automation flow.

Hey ManyChat community,I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?Thanks in advance for your help!

181
rogerioaraujo
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