@cata_rendon I don’t have the answer for you here…
But, have you tried with a simpler message? Maybe just a text + call to action.
If I were a betting man, I’d make a wager on that there’s a limit on the number of messages you can send on a CTWA Ad, on the first messages.
And your structure of text + image + text with button may be more than what’s allowed.
Again, not sure if that’s the case here. But I’d definitely test it and see if it performs differently!
Hope this helps, and let us know the outcome here!! ;)
@cata_rendon
✅ In Ads Manager, make sure the CTA is set to “Send WhatsApp Message” (instead of FAQ default responses). FAQ templates often break the user journey since clicks don’t always trigger the bot.
Use the pre-filled message along with the Facebook Ad ID as keyword triggers in your chatbot flow.
If you need any further assistance, please share a screenshot of your Meta Ad Manager setup.
