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Hiiii there, some of my products are sold out, so I would absolutely love it if I could set up an automation where

  1. Customers can comment/reply to story/DM/... with a keyword → answers some questions in DM → get a tag for that specific product. I set that up, that is ready to go. I would like this to run for about a month to collect leads while my production runs. I don’t know exactly when it will be ready and restocked because the fulfilment and therefor inbound is outsourced. 
  2. When the restock is here (unknown timing), I would like to target each tag at a time chosen by me & specifically so they get the information they requested about their product

Some issues:

  • This will not be within the 24h time frame
  • I live in Belgium so I do not have access to a paid feature to send DMs later than that
  • Setting up flows to answer later seems like it’s not an option either
  • Reactivating accounts within 24 hours before seems like a waste of leads because the ease is that my customers only have to signal me once. 

I’m sure there’s a way that doesn’t require me answering everyone manually, but I cannot seem to find it for my current profile. Anyone got some golden advice? Better to just collect emails and roll with that? (although DMs seem much more effective?) 
 

Hey, ​@dievanohyaz 

The better way is collecting their WhatsApp number and at the time your product is ready, you’ll send a broadcast to all of them with that specific tag.

You’ll pay for each message, but this way you can bypass the 24-hour rule, and it’s approved by Meta.

To do that, you’ll need to connect your WhatsApp channel → create a template (Meta needs to approve them) and then send it to everyone you want.

Here are some articles you could find helpful:

 

About the 24-hour window: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram

 

About the broadcasts: https://help.manychat.com/hc/en-us/articles/14281228205212-Broadcasting-in-Manychat-Connecting-with-your-audience-at-scale & https://help.manychat.com/hc/en-us/articles/14281461353756-Broadcasting-in-WhatsApp

 

About the templates: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat

About the pricing for WhatsApp messages: https://help.manychat.com/hc/en-us/articles/14281380243740-WhatsApp-pricing-guide

 

Let me know if you have further questions! 🙂


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