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condition is not working with data collection

MAB
  • MAB
  • Up-and-Comer

The current setup is not functioning correctly with the data collection process, specifically regarding the default skip button.

When I click on both buttons—1. Book an Appointment and 2. Skip Button (the default in data collection)—the following action triggered is Send Message #5.

I would like to have distinct responses for each button. If I click on Book an Appointment, it should trigger Send Message #5. Conversely, if I click on the Skip Button, it should trigger Send Message #13.

I need help on the subject.

Thanks and Regards.

 

 

Best answer by rodrigo_silvano

Hey, ​@MAB 

You action block to clear the “Appointment Date and Time” should be placed after you don’t need that information anymore. 

If you need to use that information after the message #5, you can’t clear that information right after that message.

 

Examples:

Image 1: You’ll need to save the date and time because you’ll use that information during your flow. → Put the action block at the end of your flow.

 

Image 2: You won’t need to save the date and time to use later. → Pt the action block right in front of your message #5

Image 1

 

Image 2

 

So, if you won’t need to save that information to use later on your flow, you flow looks correct.

View original

    rodrigo_silvano
    Forum|alt.badge.img+3

    Hey, ​@MAB 

    I run a test on my side and it worked. 😕

    1. Make sure that the account you’re using to test your flow hasn’t any value in “appointment date and time” variable.
    2. Clean cookies and cache in your browser
    3. If it doesn’t fix this bug, contact the support team, as they be able to check what’s happening. Follow this link to contact them: https://help.manychat.com/hc/en-us/p/get_support_page

    Tip: after the message #5, add an action block with “clear user field”. With this additional step, when they want to schedule again, the condition block will work properly and doesn’t send the wrong information.

    IG: @rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    Fabio Gaulke
    MAB
    2 people like this
    • Fabio Gaulke
      Fabio Gaulke
    • MAB
      MAB
    MAB
    • MAB
    • Up-and-Comer
    • March 31, 2025

    Dear Rodrigo_silvano,

    Thank you so much for your help—I truly appreciate your time and support.

    After clearing the cache, cookies, and browser history, I tested it again. While it worked correctly the first time, the issue persists on subsequent attempts.

    I have already raised a ticket with customer support and am awaiting their response.

    I also added an action block after message #5, as suggested, but unfortunately, the problem still remains.

    Thanks again for your assistance—any further guidance would be greatly appreciated!

     

    Regards.

    MAB
    • MAB
    • Up-and-Comer
    • March 31, 2025

     

    Please check this if it is correct ?

    rodrigo_silvano
    Forum|alt.badge.img+3

    Hey, ​@MAB 

    You action block to clear the “Appointment Date and Time” should be placed after you don’t need that information anymore. 

    If you need to use that information after the message #5, you can’t clear that information right after that message.

     

    Examples:

    Image 1: You’ll need to save the date and time because you’ll use that information during your flow. → Put the action block at the end of your flow.

     

    Image 2: You won’t need to save the date and time to use later. → Pt the action block right in front of your message #5

    Image 1

     

    Image 2

     

    So, if you won’t need to save that information to use later on your flow, you flow looks correct.

    IG: @rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    MAB
    1 person likes this
    • MAB
      MAB
    MAB
    • MAB
    • Up-and-Comer
    • April 10, 2025

    Dear Rodrigo_silvano,

    Thank you for your timely support. The problem has been resolved, and I value your help.

    Regards,

    MAB.

    rodrigo_silvano
    1 person likes this
    • rodrigo_silvano
      rodrigo_silvano

    Reply


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