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Filter live chat to show only responces from clients

  • July 27, 2025
  • 1 reply
  • 11 views
tshepo

Is there a way to filter on live chat only responces from clients instead of showing my response because one will get confused with this. This will help in seeing who is serious and who to follow up on. 

 

 

 

Best answer by Gustavo Boregio

​@tshepo you can open conversations explicitly and assign them to different team members based on the users’ actions. Here’s some documentation about it:

https://help.manychat.com/hc/en-us/articles/14281070478748-Manychat-Live-Chat-Overview

Most likely, for your ideal setup you’ll need to setup some actions so that your automations are opening conversations that need attention, while leaving the others in the background.

    1 reply

    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • 2821 replies
    • Answer
    • July 28, 2025

    ​@tshepo you can open conversations explicitly and assign them to different team members based on the users’ actions. Here’s some documentation about it:

    https://help.manychat.com/hc/en-us/articles/14281070478748-Manychat-Live-Chat-Overview

    Most likely, for your ideal setup you’ll need to setup some actions so that your automations are opening conversations that need attention, while leaving the others in the background.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com


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