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Question

Follow to DM - trouble connecting

  • October 23, 2025
  • 14 replies
  • 169 views
Mel E
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  • Mel E
  • Channel Explorer
  • 19 replies

This feature finally appeared in my account yesterday - as I am sure it did for many people. But I am having trouble connecting to it as it’s asking me to refresh permissions. I have been a MC user for a long time so I am connected the ‘old IG API’ apparently, and this feature needs to run on the new IG API. But when I click to refresh, I get nowhere - just sends me round and round with IG log ins.

Pretty sure all my back end set up is correct. Accounts are linked in accounts centre - never had any issues with connection previously. Have been through all the troubleshooting docs - but nothings working. I do have a support ticket in but am keen to resolve asap.

If I remove Manychat from Business Integrations - not just toggle off, actually remove - will it keep all my contacts and automations if I manage to reconnect? I can’t think of anything else to try?

    14 replies

    Restav
    • Restav
    • Up-and-Comer
    • 3 replies
    • October 24, 2025

    I have the very exact same Issue. Tried removing MC from Business Integrations and when setting up again: same error. 

    Still haven’t found a way to fix it. 

    iamDaveNash
    • iamDaveNash
    • Up-and-Comer
    • 1 reply
    • October 27, 2025

    I’m getting the same issue over and over again…
    Can Support help out?​​​​​​​

    Raquel C
    Manychat Team Member
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    • Raquel C
    • Manychat Community Manager
    • 237 replies
    • October 27, 2025

    Hi ​@Mel E ​@Restav ​@iamDaveNash we have already escalated it to our team and we’re actively investigating it! As soon as we have more information or a solution, we’ll be in touch! Thank you all for your patience! 

    ibex
    • ibex
    • Up-and-Comer
    • 1 reply
    • October 27, 2025

    We are having the same issue. I have tried re connecting, using private browsers, loggin in through facebook rather than instagram, and re setting the connection from the facebook business account. somethimes it will let me login through the update link but it just opens instagram with no update options. 

    roverdrammen
    • roverdrammen
    • Channel Explorer
    • 32 replies
    • October 27, 2025

    ​@Raquel C thank you, that’s what I wanted to read.

    Full- Stack Marketer at Nodstrike | www.nodstrike.com
    FNH
    • FNH
    • Up-and-Comer
    • 2 replies
    • October 27, 2025

    Hi ​@Mel E ​@Restav ​@iamDaveNash we have already escalated it to our team and we’re actively investigating it! As soon as we have more information or a solution, we’ll be in touch! Thank you all for your patience! 

    Looking forward to hearing the good news that it’s fixed soon, thanks so much!

    TMC2021
    • TMC2021
    • Up-and-Comer
    • 4 replies
    • October 28, 2025

    Following, Having the same issue on our platform

    Mel E
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    • Mel E
    • Author
    • Channel Explorer
    • 19 replies
    • October 28, 2025

    I’ve just managed to sort this courtesy of ​@Moz on another thread. I now wish I had videoed it. Essentially, once you hit Update Permissions and you get the screen where IG log in is the only option, go to the URL at the top - it’s super long - and change everywhere it says IG to FB (not Facebook, use FB). I think I changed it 3x. Look carefully as the URL string is long. Once at the end of the string, hit return and it should bring up your FB log in page. Then log in and update permissions.

    Caveat - I have no idea if this is the correct way!! But my connection is now refreshed and I can access the new feature!

    roverdrammen
    • roverdrammen
    • Channel Explorer
    • 32 replies
    • October 28, 2025

    @Mel

    I followed the steps and was able to log in with the FB account to give ManyChat to the business portfolio, after the process is finished I’m redirected to ManyChat but a message says “wrong account selected, use account @ighandle to refresh permissions”.

    So, while able to login with FB, the system still wants me to login from the IG user.

    That was my experience. Anyway, I’m glad it worked for you!

    Full- Stack Marketer at Nodstrike | www.nodstrike.com
    FNH
    • FNH
    • Up-and-Comer
    • 2 replies
    • October 28, 2025

    I’ve just managed to sort this courtesy of ​@Moz on another thread. I now wish I had videoed it. Essentially, once you hit Update Permissions and you get the screen where IG log in is the only option, go to the URL at the top - it’s super long - and change everywhere it says IG to FB (not Facebook, use FB). I think I changed it 3x. Look carefully as the URL string is long. Once at the end of the string, hit return and it should bring up your FB log in page. Then log in and update permissions.

    Caveat - I have no idea if this is the correct way!! But my connection is now refreshed and I can access the new feature!

    This worked for us, thanks so much Mel 🙌 

    Mel E
    Forum|alt.badge.img
    • Mel E
    • Author
    • Channel Explorer
    • 19 replies
    • October 28, 2025

    @Mel

    I followed the steps and was able to log in with the FB account to give ManyChat to the business portfolio, after the process is finished I’m redirected to ManyChat but a message says “wrong account selected, use account @ighandle to refresh permissions”.

    So, while able to login with FB, the system still wants me to login from the IG user.

    That was my experience. Anyway, I’m glad it worked for you!

    Ah gutted it didn’t work for you - so frustrating!

    Mel E
    Forum|alt.badge.img
    • Mel E
    • Author
    • Channel Explorer
    • 19 replies
    • October 28, 2025

    I’ve just managed to sort this courtesy of ​@Moz on another thread. I now wish I had videoed it. Essentially, once you hit Update Permissions and you get the screen where IG log in is the only option, go to the URL at the top - it’s super long - and change everywhere it says IG to FB (not Facebook, use FB). I think I changed it 3x. Look carefully as the URL string is long. Once at the end of the string, hit return and it should bring up your FB log in page. Then log in and update permissions.

    Caveat - I have no idea if this is the correct way!! But my connection is now refreshed and I can access the new feature!

    This worked for us, thanks so much Mel 🙌 

    Amazing!

    Paperblanks
    • Paperblanks
    • Up-and-Comer
    • 3 replies
    • October 29, 2025

    I’ve just managed to sort this courtesy of ​@Moz on another thread. I now wish I had videoed it. Essentially, once you hit Update Permissions and you get the screen where IG log in is the only option, go to the URL at the top - it’s super long - and change everywhere it says IG to FB (not Facebook, use FB). I think I changed it 3x. Look carefully as the URL string is long. Once at the end of the string, hit return and it should bring up your FB log in page. Then log in and update permissions.

    Caveat - I have no idea if this is the correct way!! But my connection is now refreshed and I can access the new feature!

    Thank you very much this worked for me too!

    Moz
    • Moz
    • Up-and-Comer
    • 4 replies
    • October 31, 2025

    Hello,

    For information Manychat support told me that it is a known Meta issue, and that they are working on it.


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