follow up DM after initial message

Thank you! Is there a way to target just those who commented on that one video?

If you open the “view” page of the automation, you can easily click on the totals of the stats to open a list of contacts and the option to Tag them:

This also works if you click on the total interactions with any element of the automation (in case you just want to select those that got to some specific point of the automation. 😉

Okay, what do I do after I hit tag? It’s asking me if I’m sure but I haven’t created the message yet. Sorry for all the questions, just not sure how this works lol

No problem! 😁😉

At this point, setting a tag to the contacts does nothing. You can ad it without consequences 😅

This will be the tag that you filter as a condition on the broadcast (as i did in the video with the "TEST_TAG”)

That's only to filter the contacts that will (and should) receive your message. Otherwise, EVERY contact that has interacted with you in the last 24h will receive that message. 

Okay got it! Now my issue is I don’t see any option for Broadcast on my homepage.

Oh...ok… You could open a ticket to check if it is possible to apply that to your account… but it would take too long.

In the meantime... you could go to the Live Chat and filter the contacts that now have the Tag you created:
 

Much more work, but this should do the trick… 🙃

Is there a video on this? Also, I tagged everyone like you said but it’s only saying 286 contacts but over 800 commented so not sure what’s up there.

It's probably because of two things:

1. They commented, bud didn't continue in the flow (no 24h window was opened).
2. It's been more than 24h since the last message/ interaction with the contacts.

*More info about the 24h Rule: https://manychat.com/resources/video-course/how-to-use-instagram-automation-by-manychat/instagram-automation-24-hour-rule-explained

Meta (Instagram) has some harsh limitation with other tools/apps and Manychat must “dance their music” with this kind of limitations…

I dare to say (from personal experience) that everybody using this kind of tools and automations will face such problems regarding bugs or limitations many times. 🫠

Everything is in constant evolution. It shouldn't, but became “normal” to things like this happen sometimes.

Hope you still get to contact as many users as possible and deliver your material! 🙏😁

Okay, thanks. How do I send a message to them from the live chat?

1. Go to Live Chat 
2. Select the contact you want to send something
   - You can filter by tag or other conditions at the filter icon on the top of the list
3. Write/Paste the content you want to send to the contact