Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!
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what channel are you using? there are some ways to do this.. on instagram, for example, you can use quick replies button and set them to call them again after a time you set.. this is just one example..
Hi Mateus! I am using Instagram. Can you show me a picture of how to do that? Or a step by step, because I started using ManyChat not long ago, and I´m no expert haha. Thx.
Hi Mateus! I am using Instagram. Can you show me a picture of how to do that? Or a step by step, because I started using ManyChat not long ago, and I´m no expert haha. Thx.
Hello
Please find below a screenshot showing how to send a follow-up message if the user does not reply:
1 - After adding the quick reply button, click on Settings.
2- Check the option “Follow up if the contact did not engage”.
3- Set the number of hours for the follow-up.
4- Finally, create the message you want to send if the user does not engage.
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