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Has anyone experienced WhatsApp disconnection on Manychat without any notice?

  • October 17, 2024
  • 2 replies
  • 40 views
gmazetto

Hi everyone, has anyone else faced this issue?

 

Due to an unauthorized payment for my Manychat subscription, my WhatsApp stopped working, and I didn't receive any notification. I wasn’t informed about the payment problem, nor was I notified that my WhatsApp had been disconnected.

 

The only email I got was from Stripe, letting me know about the payment issue, but I missed it because it was Sunday. As a result, my WhatsApp was disconnected for four days (from Sunday to Wednesday), and I didn’t receive a single alert from Manychat regarding this.

 

I find this situation really frustrating. Has anyone experienced something similar? How did you resolve it?

Best answer by Gustavo Boregio

Do you mean that Manychat stopped working @gmazetto ?

Yes, unfortunately when the billing fails Manychat will put you on the Free plan - with all the limitations that this implies.

If you can, please upvote this idea: 

https://community.manychat.com/ideas/grace-period-for-billing-3374

Hopefully, Manychat will be able to implement this soon 🤞

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    Gustavo Boregio
    Forum|alt.badge.img+6

    Do you mean that Manychat stopped working @gmazetto ?

    Yes, unfortunately when the billing fails Manychat will put you on the Free plan - with all the limitations that this implies.

    If you can, please upvote this idea: 

    https://community.manychat.com/ideas/grace-period-for-billing-3374

    Hopefully, Manychat will be able to implement this soon 🤞

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    gmazetto
    • gmazetto
    • Chat Surfer
    • October 21, 2024

    Yes, the Manychat account of my client stopped working for 4 business days because of payment failure, the account went from PRO to FREE, and I didn’t received neither any app notification neither any e-mail notification, only one simple e-mail from Stripe.

    How can you trust the platform to run several clients on it having this tracking limitation?

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