hi! Could someone let me know what’s wrong with my automation? The ‘if link is clicked’ part works fine but not the ‘condition link isn’t clicked’ (obviously the time delays will be moved to 24h this is for the sake of testing 😊) Would really appreciate help thanks
Best answer by rogerioaraujo
Hello
From what I can see, this doesn't seem to be an actual error. It looks like you're running the flow twice with the same test user. In the first test, everything works correctly, but after that, it stops working because the user already has the tag assigned.
The first step is to confirm whether this is the real issue. To do that, go to your test user, manually remove the tag, and test the flow again. If it works correctly after removing the tag, then the issue is confirmed.
Once confirmed, consider whether this flow will be triggered more than once for the same user in real usage.
If the flow is sent only once per user, there is no problem.
However, if it might be sent more than once, I recommend adding an action to remove the "link_clicked" tag right after the user watches the video. This way, if the same user enters the flow again in the future, they won’t have the tag, and it will work as expected.
+1Hello
In your flow, if the lead does not click the "FREE TART GUIDE" button, after 10 seconds the system checks whether the TAG is present. If the TAG is not present (which means the button was not clicked), the lead will receive the follow-up message.
The logic looks correct — I don't see any issues. The problem in your test might be happening because, in previous tests, the TAG was already attached to the user. So when the flow reaches this condition, the TAG is already there, and nothing happens.
Thank you so much for your reply! How do I fix it? Do I create a new tag? thanks for your help
+1Hello
From what I can see, this doesn't seem to be an actual error. It looks like you're running the flow twice with the same test user. In the first test, everything works correctly, but after that, it stops working because the user already has the tag assigned.
The first step is to confirm whether this is the real issue. To do that, go to your test user, manually remove the tag, and test the flow again. If it works correctly after removing the tag, then the issue is confirmed.
Once confirmed, consider whether this flow will be triggered more than once for the same user in real usage.
If the flow is sent only once per user, there is no problem.
However, if it might be sent more than once, I recommend adding an action to remove the "link_clicked" tag right after the user watches the video. This way, if the same user enters the flow again in the future, they won’t have the tag, and it will work as expected.
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