​@Nadege if you have an existing account, you must have used one of the existing options you mention to create it.

The most common option is using your Facebook account. Login to your personal facebook and try to login, most likely it’ll work.

If you’re creating a new account, I suggest you initially link it to your Facebook account.

​@Gustavo Boregio 

I think ​@Nadege  and I walk into the same issues, the 4 authentication providers (Apple, Google, FB, Telegram) are not used by my client. They also don’t want to use their private email or FB account. Also for Privacy/Security standards the company wants that only company accounts are connected. 

Is there something on the roadmap to also add general e-mail authentication?

 

​@twakawl I’m not sure on the email login timeline - I know it’s something the Manychat team is working on improving, but I don’t have the specific details.

As for how it works, it’s kind of a difficult situation.

For example, to have a Facebook Business page you need to have it associated to a personal profile. You cannot have a business page if you don’t associate it to a personal profile.

So if you consider your perspective, the company couldn’t have a Facebook business page either.

And if they have IG, they’d have to associate it to personal profiles also through the business manager, or worse, share passwords.

Manychat started as a Messenger automation platform (for Facebook) and therefore it mimics the login logic that Facebook uses for business pages.

If your client is using any Meta asset (FB, IG, WhatsApp) in a team, then they need to have this sorted out already.

Hi ​@Gustavo Boregio thank you for your reply!

Indeed, to have a Facebook Business page you need to have it associated to a personal profile. Unforunately something that all businesses have to adhere to. So we got this sorted out and have 1 person connected (the owner) to the account, which worked fine.

Now comes the part that you want to work as a team and people need to register too, for example editors or live chat-seats. I do undertand my clients preferences of not using the personal profiles. Also securitywise i would say you want all accounts managed from your company domain mail registration. Given a lot of enforced ISO and SOC2 certifaction processes, this could be a flagged risk. 

Thanks for the background from being a messenger automation tool. Only it isn’t anymore so i think Manychat should work on this. Also know they are using AWS on the back-end, so with a AWS Cognito integration this should be possible in reasonable time. Very happy to hear they are working on it and i hope this request will land through this community at the developer team :)
 

​@twakawl ok, we could probably have a long back and forth here, but that’s not the point

One (probably viable) alternative is to create a Google account with their corporate emails, and use that.

You can create a Google account without a Gmail or Google Workspace account, and you have access to Google Services (like Google Drive), but not email - so you can continue using your @hotmail.com account or your @mybusiness.com account hosted elsewhere - and have a Google account linked to this email.

I get that this is not the ideal solution and it adds another app to the tech stack, but it could be an alternative to keep things under control and use the corporate email.

Hope this helps ;)