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How to access and save images uploaded by user?

Waynem13

Hi,

 

I’m building a service booking automation for a local Ford dealership on Whatsapp.

As part of the booking process, the dealership requires users to upload a picture of their vehicle registration disk which contains useful identifying information about their vehicle (VIN Number, Registration Number etc). Allowing uers to upload this images saves them typing out numerous numbers and minimises the possibility for mistyping etc.

I’ve added a flow in the automation where users are able to upload an image from their mobile device, and this works 100% (from the user’s side) BUT I can’t find any trace of these images once the user completes the flow and the conversation is closed.

I can’t find a way to save the image as a user field, in fact, there’s no sign of the uploaded image anywhere.

 

Any ideas 🤷🏻

 

Thanks,

Wayne

 

 

Best answer by Gustavo Boregio

You have to capture the image in a user input, and save it to a user field.

Then I suggest using Make or Zapier to download the image and store it elsewhere since Manychat images disappear within a week (or less, not sure right now - but they do disappear).

View original

    Gustavo Boregio
    Forum|alt.badge.img+6

    You have to capture the image in a user input, and save it to a user field.

    Then I suggest using Make or Zapier to download the image and store it elsewhere since Manychat images disappear within a week (or less, not sure right now - but they do disappear).

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Waynem13
    • Waynem13
    • Chat Surfer
    • April 9, 2024

    Thank you for the reply. 

    When I try to save it to a user field, I’m only presented with options to save as user field as:

    • Text
    • Number
    • Date
    • Date and Time
    • True/False
    • Array

    Would you mind giving me some pointers as to how to save it and where I’d find the saved value in order to move it to (Google Drive?) with Zapier or Make?

    Gustavo Boregio
    Forum|alt.badge.img+6

    URLs are saved on Text Fields.

    And you need to prompt the person to send an image with a User Input block, so then you can save the image’s URL to the field you selected.

     

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Waynem13
    • Waynem13
    • Chat Surfer
    • April 9, 2024

    That is extremely useful. Thank you VERY much Gus, I really appreciate your help!

    Gustavo Boregio
    1 person likes this
    • Gustavo Boregio
      Gustavo Boregio
    Softrefine SWD

    Hello @Gustavo Boregio @Waynem13 

    I want to store multiple image in Google sheet or whatever. But challenges I face how to store many image. for exmaple user share 3 image instead of 1 image then How to store 3 images on any platform?

    Waynem13
    • Waynem13
    • Chat Surfer
    • April 18, 2024

    @Softrefine SWD 

    As fas as I can tell, you will need to ask for the images to be uploaded separately as each image has its own URL link. 

    Each image is saved to a custom field as a URL which you can then export to a Google sheet by adding a new row.

    Gustavo Boregio
    Forum|alt.badge.img+6

    Yeap, one image at a time.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Softrefine SWD

    Thanks @Gustavo Boregio and @Waynem13 

    Do you have resources where I can understand the how to save image at a time.

    Waynem13
    • Waynem13
    • Chat Surfer
    • April 18, 2024

    This video will help: 

    https://youtu.be/zgxJJTsmXkc?si=K-9Rk6LWw5xpmZtW

     

    thomas.bssh

    Hello ! I have an issue, on instagram you can select many images and send them all at once. The problem I have is that I have no time to save all the urls, BUT I can find the images in the conversation on ManyChat AND in your database, so the image has been saved but for some reason I can access only ONE image url in the flow.. Could you help ?

    Chrisb
    • Chrisb
    • Up-and-Comer
    • July 19, 2024

    @thomas.bssh A text field cannot hold more than one URL. Just because you can upload multiple images at once does not mean you can also save multiple images at once.

    The solution that worked for me was:

    Put instructions for the user to upload 1 image at a time. Save the URL to a user field, then after the image has uploaded, go back to the previous step and continue in a loop. Put an exit button once the user has finished uploading images to exit the loop. 

     

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