Hey, I’m new to Manychat and Make.
When someone sends us a DM on Instagram, I only get the contact_id and first name, but I need the username or scope ID to use later in Clay for data enrichment.
Does anyone know how to fetch the username or scope ID directly from Manychat when a user messages us?
When someone sends you a DM, ManyChat only passes contact_id and basic info by default. If you also need the Instagram username, you can grab it using a simple step inside ManyChat.
👉 Here’s how:
In your flow, add a “Set Custom User Field” action.
Insert the variable {{instagram_username}} (this is automatically available for Instagram contacts).
Save it into a custom field (e.g. Instagram Username).
From there, you can send that value to Make and then over to Clay for enrichment.
Same goes for scope ID → you can capture it using the system field {{instagram_username}}.
Here I’ve attached a screenshot to show exactly where the Instagram username variable appears in ManyChat.
This way, you’ll always have the username stored and ready to push to Make.
Hi,
You can do as
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