@Ramon Vorich
When someone sends you a DM, ManyChat only passes contact_id and basic info by default. If you also need the Instagram username, you can grab it using a simple step inside ManyChat.
👉 Here’s how:
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In your flow, add a “Set Custom User Field” action.
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Insert the variable {{instagram_username}} (this is automatically available for Instagram contacts).
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Save it into a custom field (e.g. Instagram Username).
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From there, you can send that value to Make and then over to Clay for enrichment.
Same goes for scope ID → you can capture it using the system field {{instagram_username}}.
Here I’ve attached a screenshot to show exactly where the Instagram username variable appears in ManyChat.
This way, you’ll always have the username stored and ready to push to Make.
Hi, @Ramon Vorich!
You can do as @AwaisToor explained, or user Manychat's API to retrieve all user data directly in Make using the subscriber-id: https://api.manychat.com/swagger#/Subscriber/ae51a27b65b7ecf39438af38db0f27ba
