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Question

How to retrieve conversation history for existing subscribers when launching a new bot?

  • November 5, 2025
  • 1 reply
  • 12 views

scandswisssolutions

  Hey everyone! 👋

  I'm building a custom AI bot integration and facing a challenge with conversation history.

  **The Problem:**
  When launching a new bot for a client who's been using ManyChat for over a year with active conversations, I need  to import their existing message history into my database so the AI bot has context about what was previously
  discussed.

  **What I Need:**
  - Access to the last 100-500 messages per subscriber
  - Ideally in chronological order with timestamps
  - Both subscriber messages and bot responses

  **What I've Found:**
  - I know this is possible via the Meta/Facebook API directly
  - But I can't find a ManyChat System Field or API endpoint that exposes conversation history
  - The `/getSubscriberInfo` endpoint doesn't include message history

  **Questions:**
  1. Is there a ManyChat API endpoint to retrieve message history for a subscriber?
  2. If not, what's the recommended approach - go directly through Meta API?
  3. Does anyone have experience pulling historical conversations when migrating to a new bot?

  Any guidance would be hugely appreciated! 🙏

  Thanks!

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • November 5, 2025

@scandswisssolutions this is not available in Manychat unfortunately.

The only ‘workaround’ is to have a person copy + paste all messages manually.