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Question

How to retrieve conversation history for existing subscribers when launching a new bot?

  • November 5, 2025
  • 2 replies
  • 27 views

scandswisssolutions

  Hey everyone! 👋

  I'm building a custom AI bot integration and facing a challenge with conversation history.

  **The Problem:**
  When launching a new bot for a client who's been using ManyChat for over a year with active conversations, I need  to import their existing message history into my database so the AI bot has context about what was previously
  discussed.

  **What I Need:**
  - Access to the last 100-500 messages per subscriber
  - Ideally in chronological order with timestamps
  - Both subscriber messages and bot responses

  **What I've Found:**
  - I know this is possible via the Meta/Facebook API directly
  - But I can't find a ManyChat System Field or API endpoint that exposes conversation history
  - The `/getSubscriberInfo` endpoint doesn't include message history

  **Questions:**
  1. Is there a ManyChat API endpoint to retrieve message history for a subscriber?
  2. If not, what's the recommended approach - go directly through Meta API?
  3. Does anyone have experience pulling historical conversations when migrating to a new bot?

  Any guidance would be hugely appreciated! 🙏

  Thanks!

2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • November 5, 2025

@scandswisssolutions this is not available in Manychat unfortunately.

The only ‘workaround’ is to have a person copy + paste all messages manually.


scandswisssolutions

That is really, not good Gustavo.

Solutions like Chaticmedia offers this and they have build their system around yours.

You have the data. why not give us access to it? it is possible.

And SO many people has been requesting this for years now...