Hi everyone,
I hope you're all doing well. I need a quick help.
I’ve set up an AI Agent using ManyChat's native AI.
The conversation was already open and a real person was chatting with the user, but the AI Agent jumped in just because it recognized a word, not based on user intent.
Can anyone tell me how I can prevent the AI Agent from interfering in situations like this?
Thank you,
Samar Abbas
Best answer by rogerioaraujo
Hello
You likely set up a trigger using AI intent recognition to start this flow.
You can simply disable this trigger or use others, such as keyword-based triggers.
Another option is to keep the intent recognition trigger and combine it with a condition block, if you want it to apply only to users who meet certain criteria.
For example: the intent trigger is activated, but immediately afterward, there is a condition block. Only users who have (or do not have) a specific TAG proceed to the AI step block. The others are directed to live chat.
+2Hello
You likely set up a trigger using AI intent recognition to start this flow.
You can simply disable this trigger or use others, such as keyword-based triggers.
Another option is to keep the intent recognition trigger and combine it with a condition block, if you want it to apply only to users who meet certain criteria.
For example: the intent trigger is activated, but immediately afterward, there is a condition block. Only users who have (or do not have) a specific TAG proceed to the AI step block. The others are directed to live chat.
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