Skip to main content
Solved

I need to have link preview for DMs sent for comments on Instagram reel, please help me out?

  • October 17, 2024
  • 4 replies
  • 171 views
Aravind98

Hello ManyChat Community!

I've set up Instagram automation on ManyChat to send links when users comment on my reels. The link sends successfully, but the preview isn't displaying.
 

Comparison:

Message Without Link Preview here below
 

 

 

Message With Link Preview (Expected Output): an image is visible for the same link just above the message
 

 

Seeking Your Expertise

Has anyone encountered this issue? How did you resolve it? Please help me out. Thanks in advance.

 


 

Best answer by Fabio Gaulke

@Aravind98, I did some tests and found it out:

 

  1. Create a new automation and set a Comment Trigger.
  2. Next message step: change it to "Send as Comment Reply” + delete the existing text block 

     

  3. All the available block options will apear. Go to More and ad a Card block

     

  4. Now you can customize the card as you wish.

     

 

This will do exactly what you are looking for. 😉

    4 replies

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • 1383 replies
    • October 18, 2024

    Hi, @Aravind98!

     

    Link preview does (sadly) not always works properly… 

    I would recommend use “Cards” to display your products. Something like this:

     

    But, in this case, you need to include a first message with a button as reply to comment due to Meta's rules.

    @fabio.gaulke | @monada.ag
    Aravind98
    • Aravind98
    • Author
    • Up-and-Comer
    • 2 replies
    • October 18, 2024

    Hello Fabio,

     

    Thanks a lot for helping me out, I was wondering how the below response is developed. I just commented on someone's real and this is the response with clear preview. Do you know how we can do it?

    Message With Link Preview (Expected Output): an image is visible for the same link just above the message
     



    ​​​​​Thanks a lot again
    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • 1383 replies
    • Answer
    • October 18, 2024

    @Aravind98, I did some tests and found it out:

     

    1. Create a new automation and set a Comment Trigger.
    2. Next message step: change it to "Send as Comment Reply” + delete the existing text block 

       

    3. All the available block options will apear. Go to More and ad a Card block

       

    4. Now you can customize the card as you wish.

       

     

    This will do exactly what you are looking for. 😉

    @fabio.gaulke | @monada.ag
    Aravind98
    • Aravind98
    • Author
    • Up-and-Comer
    • 2 replies
    • October 18, 2024

    @fabio.gaulke You are awesome! It worked. Thanks a lot. More power to you.


    Community Terms & ConditionsCookie settingsAccessibility statement