hello,
here i’d like to have a condition to be able to send a follow up message if the user don’t answer withing x time:
i didn’t find a way to do it and it’s pretty basic, can you please help? thanks.
Solved
if user don't answer within x time, then...
Best answer by AwaisToor
Yes, please use Smart Delay along with Tag and Condition, as shown in the screenshot.
Set it up as follows:
Smart Delay → Condition Check:
-
If the tag is applied, remove the tag.
-
If not, proceed with the next reminder follow-up message.
+3Hey,
You can use the Data Collection block to achieve this.
- Insert the Data Collection block with your question
- Set the expiration time
- Connect your follow-up to "If contact has not responded”
Hope this helps!
is it the only solution? it’s not really adapted my opinion when we don’t need to collect data.
+6
Since you don’t have a data collection block, if the user replies it will trigger either one of your keywords or the default reply, so you’ll need to add extra logic there.
In summary, you don’t need to use a Data Collection block like
However, it is by far the easiest solution to achieve what you want!
+1
Yes, please use Smart Delay along with Tag and Condition, as shown in the screenshot.
Set it up as follows:
Smart Delay → Condition Check:
-
If the tag is applied, remove the tag.
-
If not, proceed with the next reminder follow-up message.
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