Hey, @theovogg!
You can use the Data Collection block to achieve this.
- Insert the Data Collection block with your question
- Set the expiration time
- Connect your follow-up to "If contact has not responded”
Hope this helps!
is it the only solution? it’s not really adapted my opinion when we don’t need to collect data.
@theovogg you can also use a smart delay + tags.
Since you don’t have a data collection block, if the user replies it will trigger either one of your keywords or the default reply, so you’ll need to add extra logic there.
In summary, you don’t need to use a Data Collection block like @Fabio Gaulke mentioned.
However, it is by far the easiest solution to achieve what you want!
@theovogg
Yes, please use Smart Delay along with Tag and Condition, as shown in the screenshot.
Set it up as follows:
Smart Delay → Condition Check:
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If the tag is applied, remove the tag.
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If not, proceed with the next reminder follow-up message.
