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Solved

Instagram Automation Glitch/Error

  • December 7, 2024
  • 14 replies
  • 97 views

Vaibha

I uploaded reel without caption, The automation worked perfectly. Person got reply of comment and link in the DM but when I added caption automation stopped working. I tried every step but nothing worked!

Best answer by Joren Wouters

Then I think there might be something wrong with your Manychat <> Instagram connection. I would contact Manychat Support about this.

14 replies

Joren Wouters
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  • Chat Genius
  • 114 replies
  • December 7, 2024

Hey Vaibha! Can you share a link to your reel? And maybe a screenshot / video or your setup?

 

Besides that: Did the same person comment twice? Because it only works the first time.


Vaibha
  • Author
  • Up-and-Comer
  • 7 replies
  • December 7, 2024

Yes sure,

Here is the link of my reel https://www.instagram.com/reel/DDQ6_v7Mioo/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Yes the same person commented.

I’m making the scenario clear.
First I uploaded reel with caption and set automation but It didn’t work and one thing I saw here was when someone comment It didn’t reflect on my account but the person who commented can see his comment. I though my insta account can have some error or glitch but this error only occurred for this specific reel other reel is working perfectly.

I thought it would be some glitch from my side so I again uploaded same reel with caption and set automation but it didn’t work

Third time, I again uploaded reel without caption and set automation. This time automation worked but when I added caption in this same reel, automation stopped working!


Here is the setup I did. I made it from scratch and set word triggered automation. So when some someone comment “Color” he will replied automatically and get the link in the DM.

 


Joren Wouters
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  • Chat Genius
  • 114 replies
  • December 9, 2024

If I comment on that post, nothing happens for my profile.

Are you sure you connected it to the right post? 


Vaibha
  • Author
  • Up-and-Comer
  • 7 replies
  • December 9, 2024

Yes it connected to the right post!

Even your comment is not visible to me check this. 

 

But here I can see that some has commented
 

 


Joren Wouters
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  • Chat Genius
  • 114 replies
  • Answer
  • December 9, 2024

Then I think there might be something wrong with your Manychat <> Instagram connection. I would contact Manychat Support about this.


Vaibha
  • Author
  • Up-and-Comer
  • 7 replies
  • December 9, 2024

Yes, Thank you so much!


Joren Wouters
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  • Chat Genius
  • 114 replies
  • December 9, 2024

@Vaibha thank you! Could you make this post as “Solved”, so others in the community know it’s solved?


Vaibha
  • Author
  • Up-and-Comer
  • 7 replies
  • December 9, 2024

But it is not solved yet na!


Joren Wouters
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  • Chat Genius
  • 114 replies
  • December 9, 2024

Yes I mean solved as in you know what to do ;) 


Vaibha
  • Author
  • Up-and-Comer
  • 7 replies
  • December 9, 2024

Okay got it!


Vaibha
  • Author
  • Up-and-Comer
  • 7 replies
  • December 9, 2024

Hey can you tell me from where I can make this post as solved?


Joren Wouters
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  • Chat Genius
  • 114 replies
  • December 9, 2024

@Raquel C Can you help out here?


Fabio Gaulke
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  • Manychat Community Moderator
  • 1397 replies
  • December 9, 2024

Hey, ​@Vaibha!

 

Do as Joren said and open a ticket to the Support Team. You can do it here: Manychat Help

 

In the meantime, check if everything is as it should be with your Manychat/Meta integration. Follow the steps in this article: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

Another thing that can cause some weird issues is your browser cache/cookies. I suggest you clean it and test it again.


Vaibha
  • Author
  • Up-and-Comer
  • 7 replies
  • December 10, 2024

Thank you, ​@Fabio Gaulke.

I have already raised the ticket and they are helping me to solve this problem.