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Question

Instagram comment content is not accesible

  • January 25, 2026
  • 1 reply
  • 6 views
blmna

Hi, I have an automation which creates a lead in the CRM whenever a user comments under specific instagram post, now I want to get instagram comment content in the automation to add it in the crm, but I only have instacram account username, nothing more, I need to add this coment, and any additional information like post link (if trigger is set to all posts) to the lead so sales managers can group and process them accordingly
So how can I get the content of the comment?
(same issue I have with DMs, how can I get the actual message sent from the user in automation?) 

    1 reply

    SumGeniusAI
    • SumGeniusAI
    • Up-and-Comer
    • January 25, 2026

    This is a ManyChat platform limitation, the actual comment text isn't available as a variable. You can trigger based on keywords, but you can't capture or store what they wrote.

    For comments: The workaround is to ask them to repeat it in the DM. "Thanks for commenting! What specifically were you interested in?" Then you can capture that DM response.

    For DMs: DM message content IS available. Use the {{last_input_text}} variable in your flow right after a user input step, or set up a "Save User Reply" action to store it in a Custom User Field.

    If you're specifically trying to log incoming DM text to a CRM, make sure you have a user input step before your API/Zapier action, then reference {{last_input_text}} in the request body.

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