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Issue with extracting email from Insta DMs

  • April 24, 2025
  • 2 replies
  • 36 views

Reebsa

Hey everyone, I collect email lead from insta dm to send it to a google sheet. but in instagram when users reply with a dm containing a return to lign, the external request doesnt work and show me this message (screen below). apparently the caracter /n corresponding to return to lign is not supported or understand.

my automation is working perfectly fine for others types of responses.

 

Best answer by Gustavo Boregio

Hey ​@Reebsa do this:

On your request body:

  • remove the “ ” from the variable
  • click on the user field email_extrait
  • click the “Encode to JSON” option

This should solve it! ;)

2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • Answer
  • April 24, 2025

Hey ​@Reebsa do this:

On your request body:

  • remove the “ ” from the variable
  • click on the user field email_extrait
  • click the “Encode to JSON” option

This should solve it! ;)


Reebsa
  • Author
  • Up-and-Comer
  • 1 reply
  • April 24, 2025

amazing it works ! 😅 thank you