Hey, ​@QData 

System fields always display using the timezone UTC+0.

Your account timezone is used with broadcasts, user fields or bot fields, etc.

→ Check this article: https://help.manychat.com/hc/en-us/articles/14281213783068-Account-time-zone-management-in-Manychat

Hey there, 
I think i experience related problem,
Im probing whether user interacted after i sent it a template. 
Even if no interaction occurred, the Condition block returns that the user interacted.
It looks like this:
1. I set the field “F_last_interaction_timestamp” to current time
2. Wait 10 seconds
3. Check if Last Interaction on Whatsapp is after “F_last_interaction_timestamp”
 

The result is yes, although no interaction on whatsapp,

Could you please help with that issue?
 

Hey, ​@navo_dev 

What “custom field date” you’re using on the condition block?

Hey ​@rodrigo_silvano, thanks for responding
Like i wrote earlier - the “custom field date” is “F_last_interaction_timestamp” → see the first action block titled “Reset” in the screenshot
so what we do is:
1. We save the current datetime of the action to “F_last_interaction_timestamp”
2. we wait 10 seconds
3. We check if the “Last interaction in WhatsApp” is after “F_last_interaction_timestamp”
The idea is to check whether the user responded after entering the “Smart Delay”
that way if it responded we can do something with its input
Otherwise we act differently

Thanks, ​@navo_dev 

The way your automation is correct (at least what I see) and it should work.

Please contact the Manychat support team for them to be able to check your account on the backend.
Follow this link: https://help.manychat.com/hc/en-us/p/get_support_page