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Hi, first time builder here.
We’re using Manychat for an HR funnel and I do not want my list selection to re-engage in automation once its triggered. Otherwise, we’ll have your CRM just blow up with notifications.

Example:
Asking a Y/N question or single choice from many. 
Responder clicks on Y or any option. Sequence activated.
Now if responder re-engages with lets say N, automation starts again.

How can I prevent this from happening? Once action is triggered, it should require further confirmation before continuing or re-engaging.

Hey, ​@closet-librarian 

To prevent that from happening, you could use quick replies instead buttons. They disappear after one of the options is selected.

Be aware that quick replies don’t work on WhatsApp channel, neither if the responder is using a computer.

Thanks a lot!
Why exactly do you mean by WhatsApp Channel? Broadcasting channels? Or general WhatsApp channel? My users will engage with Ads on mobile and then get re-directed to WA mobile.

​@closet-librarian I mean general WhatsApp channel. 

If you want to use WhatsApp channel, your best option is to use data collection. That way, you instruct the user to answer Yes or No.

After the user’s response, you can use an action block with ChatGPT to analyze the intent of the answer and after that, a condition block to redirect the next question. Something like this: 
 

 

If your next question is not affected by the last one, you only need to set your questions (with data collection), one after another, and at the end, analyze the answers. Something like this:

 

Hello ! 

 

Since list menus can be useful in some cases, I have a solution for you if you still want to keep them. It's not the simplest or the most intuitive, but it can work.

You have your list menu with :

  • Button 1
  • Button 2
  • Button 3

After each button you add a tag (e.g. Button 1, Button 2, Button 3) that can be used as a trigger for your CRM.

But just before adding the tag, you set a tag condition "any of the following conditions" with the other two button tags.

Example for Button 1:

  1. Click on button 1
  2. Conditions of tag : If Button 2 or Button 3 tag already exists, do not apply tag. If there is no tag, apply Button 1.

Here's an image to make it clearer:

 

Wow thank you both for these are amazing answers. I will test trial them and respond on this sub, so others may benefit from it.

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