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ManyChat shows a sign of on live chat, but the chat conversation doesn't show

  • February 3, 2025
  • 1 reply
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eferreira07

I start a chat on WhatsApp, and ManyChat shows a notification and sounds for a new chat, but the conversation doesn't appear.

 

Best answer by Gustavo Boregio

​@eferreira07 check on the "Closed" conversations - you should see it there.

Also check your setting in Settings > Live Chat Behaviour. If you have it set like this:

 

Then you need to explicitly open the conversation with an Action step to set the conversation as Open.

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    Gustavo Boregio
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    ​@eferreira07 check on the "Closed" conversations - you should see it there.

    Also check your setting in Settings > Live Chat Behaviour. If you have it set like this:

     

    Then you need to explicitly open the conversation with an Action step to set the conversation as Open.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com

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