Hi ​@Tash ,

Here’s a tip that might help: you can keep your current default reply flow, but add a condition so that it only sends messages at the right time. For example, you can set a rule where, if the user has been subscribed for less than 1 minute, the greeting message is sent — otherwise, it is not. This way, the welcome message will only be sent to new subscribers.

Personally, I like to use two flows for this, and they work very well. I define when the greeting should be sent by setting it to trigger only after a certain number of hours (in the example shown in the screenshot below, I chose 36 hours), still using the default reply flow. Here’s how I do it:

I created a custom “date and time” field that temporarily stores the moment when the greeting can be sent to the user. In the screenshot below, you’ll see that whenever a user sends a message, the system checks if this custom field has any value. If it does, it simply stops and does nothing. If the field is empty, the greeting message is sent.

Note that in the action where I set this custom field, I added a time offset to indicate how many hours later I want the greeting message to be sent. This delay allows you to control exactly when the user should receive the message after their interaction.

Here’s the flow:
 

I also have a second flow triggered by a "date and time" event based on the contact’s info, where I select the custom field created in the previous flow. This flow has just one action: it clears the custom field. Its only purpose is to reset the condition so that the user can receive a new greeting in the future.
 

I use the same approach for away messages.