​@The Budgetnista you need to add a condition here:

In this condition check if the person has the tag or not, and only send the message if they DO NOT have the tav.

Thank you ​@Gustavo Boregio !!! 

Are you able to advise on the top flow also? The message that was supposed to be sent once the link is clicked and the person is tagged is also not sending. 

​@The Budgetnista the top part of the flow is bad practice… For several reasons:

• If the person clicks the link outside the 24 hours, the message won’t sent
• If the person clicks multiple times, they’ll get the message multiple times.

As a general rule of thumb, DO NOT send a message after a link click… A button either is a link or a message to continue the conversation. Both at the same time is not a good idea at all ;)

Hope this helps!!

It does, thank you so much! ​@Gustavo Boregio I’ll try your advice on the bottom and let you know if it works.

 As for the top, how could I deliver the free thing? Should I just ask for name and email?

​@The Budgetnista that’s an option.

You could also add a delay and just send it to them.

Or add a button and say ‘when you’re done click and I’ll send you something’.

Or better yet, once they fill the survey, trigger an automatic email to them with the gift.