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Pricing Questions

  • July 29, 2025
  • 5 replies
  • 101 views
Emill

Hello Guys, 

 

I would like to know how the pricing works and if its possible to reduce the cost or monthly payments.

 

I'm currently using Manychat just for the automatization by key words, and in the type of job that I have we just talk to a contact once and then we don't necessarily need to have any type of interaction with that contact again. So it doesn't make any sense to me to be accumulating contacts or paying for then after months. It's there any option to me? or I just have to accept that this platform doesn't adjust to my necessities? 

I felt in love with Manychat so I hope you can help me to find a way to use it properly for my business without overpaying just for contacts. 

Best answer by rodrigo_silvano

Hey, ​@Emill 

Welcome to Manychat 🙌🏼

Regarding your question, it is totally possible to control your number of contacts and you have two options:

  1. Manually delete your contacts

Go to contacts tab → select all the contacts you want to eliminate → bulk actions → delete contacts

  1.  Create an automation that works every time a contact is created

You have two options:

Using Default Reply or creating a rule.

 

Using default reply:

Go to settings → select the channel you use → Default reply (choose “create new reply”)

There, you’ll need to create an automation that will delete your contacts automatically. Example:

When someone sends you a message → wait 2 days → delete contact

 

Using a rule:

Go to automations tab → select “rules” → New rule

Trigger: New contact

Action: Delete contact

Using this option, you can build a simple automation to wait some days before deleting the contact, if not the contact is deleted right away.

 

Once you use keywords, the second option (using a rule) is the best for your situation.

 

Let me know if this helps 🙂

    5 replies

    Gustavo Boregio
    Forum|alt.badge.img+7
    • Gustavo Boregio
    • Manychat Community Moderator & Expert
    • July 29, 2025

    Hey ​@Emill you can delete contacts when you’re on the PRO subscription, so if they’re no longer of interest to your business, go ahead and delete them

    I do suggest you try multi-channel approaches and getting the emails and WhatsApp number, so you can continue contacting them in the future.

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
      rodrigo_silvano
      Forum|alt.badge.img+4
      • rodrigo_silvano
      • Manychat Community Moderator
      • Answer
      • July 29, 2025

      Hey, ​@Emill 

      Welcome to Manychat 🙌🏼

      Regarding your question, it is totally possible to control your number of contacts and you have two options:

      1. Manually delete your contacts

      Go to contacts tab → select all the contacts you want to eliminate → bulk actions → delete contacts

      1.  Create an automation that works every time a contact is created

      You have two options:

      Using Default Reply or creating a rule.

       

      Using default reply:

      Go to settings → select the channel you use → Default reply (choose “create new reply”)

      There, you’ll need to create an automation that will delete your contacts automatically. Example:

      When someone sends you a message → wait 2 days → delete contact

       

      Using a rule:

      Go to automations tab → select “rules” → New rule

      Trigger: New contact

      Action: Delete contact

      Using this option, you can build a simple automation to wait some days before deleting the contact, if not the contact is deleted right away.

       

      Once you use keywords, the second option (using a rule) is the best for your situation.

       

      Let me know if this helps 🙂

      rodrigosilvano.pt | Automate with intelligence - Surprise with experience
        Emill
        • Emill
        • Author
        • Up-and-Comer
        • July 30, 2025

        Hello Team, really appreciate the options and help that you provided to me! This definitely will help me to keep using and enjoying this amazing tool, Thank you! 

          Badai Megan
          • Badai Megan
          • Up-and-Comer
          • September 20, 2025

          Hi everyone, I have a question about contact pricing. I'm hoping someone can help me.

          So, is "opting out" of a contact the same as deleting it?

          Because there are tutorials on YouTube that say so.

          But it's been weeks since I opted out of most of my contacts, and the pricing hasn't changed.

          Thanks...

            rodrigo_silvano
            Forum|alt.badge.img+4
            • rodrigo_silvano
            • Manychat Community Moderator
            • September 20, 2025

            Hey, ​@Badai Megan 

            You have to delete the contact to be able to reduce the monthly price.
             

            rodrigosilvano.pt | Automate with intelligence - Surprise with experience
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