Purpose of Skip button

Hey, ​@zak 

Unfortunately, I can’t explain why Manychat does that, but there is a workaround.

The “skip” button can be customized!
 

In this example, I changed the name to “I’m not interested”. It says to the user if they click that button, they won’t get an appointment.

On top of that, you can vote here to let Manychat know that this feature is important to you: 

Thanks for your answer and suggestion. But if there is a ongoing flow, then even if the user choses the ‘Skip’ button or in your case ‘I’m not interested’ then it will move on to next flow which I don’t want. I want to stop the flow if user doesn’t want to continue.

​@zak you can use a condition block to check if the last reply was “I’m not interested” or not. If it is, send another message or stop the automation.

​@rodrigo_silvano your answer makes sense but have you tried it yourself? I’m asking because I tried it in many ways through condition but I always get the same problem i.e. it continues to the next flow.

What I done is I added an Input Block and added a text to ‘On what date and time you want the appointment?’ and in the Contact’s reply I select Date and Time.

So in edit data collection I have

• Reply type → ‘Date and Time’,
• Save responses to a custom field → ‘Date and Time’,
• Text on button → ‘Choose Date and Time’,
• Skip button → ‘Skip’.

In the condition I choose

• System field → Last reply type = text.

Now what i assume is if the last reply is text then I should get a message ‘Thank you’ and if it is other than text like in this case Date and Time, I should get a message ‘Let’s book an appointment for you’.

But I get only one message on both buttons i.e. if I choose date and time, i will get Thank you message and if i select skip i still get Thank you message. If i reverse the condition, i get other message on both buttons.

This is why I posted here that I am unable to understand the purpose of Skip button. And Manychat has now also removed the option to make it hidden by removing the ‘Skip’ text.

​@rodrigo_silvano thank you sooo much. It worked 😀. You know what was the mistake? Clear Field 😂. I added Clear Field action before taking Date and Time and it worked. Thank you once again for giving your time and solving the issue.

Regards