My goal is to ask the client a few questions and, depending on their answers, continue the conversation. If the client agrees to receive a gift, I want to deliver it, and if not, I want to end the conversation. Can I set up the AI bot to read the client’s messages and automatically assign the appropriate values to fields (attributes) based on their responses?
Hello
Yes, that’s possible. In the task you add to your AI step, you’ll notice an option called “Save user reply” at the bottom. When you enable it, you can choose a custom field where the AI will save information. This allows you to ask the AI to record a keyword that indicates the user wants to receive the gift. In the next step, after completing the AI step, add a condition block to check whether that keyword exists.
It’s important to run several tests to find the best way to guide the AI, ensuring it saves the information correctly. Testing is essential, as depending on how you phrase your instructions, the AI might not record the data properly.
Hello
Yes, that’s possible. In the task you add to your AI step, you’ll notice an option called “Save user reply” at the bottom. When you enable it, you can choose a custom field where the AI will save information. This allows you to ask the AI to record a keyword that indicates the user wants to receive the gift. In the next step, after completing the AI step, add a condition block to check whether that keyword exists.
It’s important to run several tests to find the best way to guide the AI, ensuring it saves the information correctly. Testing is essential, as depending on how you phrase your instructions, the AI might not record the data properly.
I've tried countless times, but the bot can't just read a message from a client, it can only start a conversation, ask a question, and write down the answer in the field.
Hey
First, you need to tell the AI what you need and how.
Then, you’ll need to set up the users fields to keep the information
After this, you add a condition block that says: “If the [input_gpt] is “yes” → send X. If not → send Y”
Let me know if this helped! 🙂
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