Thr only automation my account has. Yesterday I tested and worked and today that the pist is live, the automation isn't working. It's a very simple one. I'm not sure what the reason is. Fi d attached some pictures.
I would love some feedback.
Thank you so much!
+6Hey
I’m pretty sure you set it to ‘any word’ like this below:
In this case, the comment has to contain the words ‘any word (this is wrong!)’, and it won’t trigger for all comments.
+3Hey,
How do you set this section: “Then they’ll get the DM with a link”?
How do you insert the link?
If you set it properly, try to refresh your permissions: Go to question mark (?) → Refresh permissions
At the end, if it doesn’t work, please contact Manychat Support team: here: Open a ticket
Thanks! I inserted the link where the template says to add the link using copy and paste. The process worked the night before because I tested in another post. The next day I only updated the post in the process but then it didn't work. Idk how to open a ticket for support.
+3Hey,
If you’ve refreshed permissions, and it didn’t work, follow this steps in this article: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
After that, if it didn’t work, this article shows you how to get support from Manychat support team: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Let me know if this helps ☺️
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