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Question

Smart Delay - are there some problems?


pietrocarpino

Hi! I would like to know if there is a problem in this smart delay setting.
Please take a look to the flow.

I thought that Smart delay doesn’t work cause between message #1 and message #2 there is “action”.
It can be the cause?

Thank you!​​​​​​​

Fabio Gaulke
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  • Manychat Community Moderator
  • December 12, 2024

Hi, ​@pietrocarpino!

 

When you use the Comment Trigger and buttons on the first message block, you must send a message once it is clicked. If not, the 24h message windows don't open and you can't send further messages.

 

To make your flow work as it should, you have to send some kind of message right after the action for clicking the button. Then you can set a Smart Delay and continue your flow.

 

 

Hope this helps!
🙌


pietrocarpino

Hi ​@Fabio Gaulke , thank you so much!

I followed your suggestions (I think :D )
Could you take a look? Please

And, my last doubt is: “action tag”, it is works too?

Ciao! :) 
 

 


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