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smart delay passed and not sending

  • October 1, 2025
  • 4 replies
  • 56 views

Rosecredit

i need help with correctly formating my automation so that the smart delay message us actually being send 1 hour after first message rather than being passed 

Best answer by Gustavo Boregio

Hey ​@Rosecredit this won’t trigger unfortunately, because when the user clicks on the button with the link, it does not count as an interaction.

I suggest you add an extra step:

  1. Person opts in and gets the first message. On the first message, add a button that triggers another message, with the actual link.
    So it’d be: 1) Hey, please confirm and I’ll send you the link. 2) person clicks. 3) next message with ‘here’s the link to join’
  2. Then you add your 1-hour smart delay after the 2nd message, and then the 3rd message later.

With this setup it’ll work correctly ;)

4 replies

rogerioaraujo
Forum|alt.badge.img+2
  • Flow Scholar
  • October 1, 2025

Hello ​@Rosecredit ,
Your 24-hour window only opens after the user interacts with your first message. So for a comment reply automation, your setup is correct — you cannot send a second message if the user does not interact with the first one.

 


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • Answer
  • October 2, 2025

Hey ​@Rosecredit this won’t trigger unfortunately, because when the user clicks on the button with the link, it does not count as an interaction.

I suggest you add an extra step:

  1. Person opts in and gets the first message. On the first message, add a button that triggers another message, with the actual link.
    So it’d be: 1) Hey, please confirm and I’ll send you the link. 2) person clicks. 3) next message with ‘here’s the link to join’
  2. Then you add your 1-hour smart delay after the 2nd message, and then the 3rd message later.

With this setup it’ll work correctly ;)


Rosecredit
  • Author
  • Up-and-Comer
  • October 9, 2025

Hey ​@Rosecredit this won’t trigger unfortunately, because when the user clicks on the button with the link, it does not count as an interaction.

I suggest you add an extra step:

  1. Person opts in and gets the first message. On the first message, add a button that triggers another message, with the actual link.
    So it’d be: 1) Hey, please confirm and I’ll send you the link. 2) person clicks. 3) next message with ‘here’s the link to join’
  2. Then you add your 1-hour smart delay after the 2nd message, and then the 3rd message later.

With this setup it’ll work correctly ;)

thank you so much this helps alot


Rosecredit
  • Author
  • Up-and-Comer
  • October 9, 2025

Hello ​@Rosecredit ,
Your 24-hour window only opens after the user interacts with your first message. So for a comment reply automation, your setup is correct — you cannot send a second message if the user does not interact with the first one.

 

thank you much !!!