Hi all,
I've a Smart delay question, pls see the pic attached
1) user can click the Button "Absolutely!" and go to the next Whatsapp MSG
2) if user does not click, I want, after a 1 hour smart delay, sent anyway the next Whatsapp MSG.
How to avoid that id the user clicks, after the 1 hour smart delay, receive again the same Whatsapp MSG?
A condition? How to set this up?
Thanks in advance!
Hello
You can add an extra action when the button is clicked to apply a TAG to the user. This TAG will be used to identify the users who clicked and, consequently, have already viewed the message.
After the delay, add a condition to check if this TAG is linked to the user. If it is, it means the user has already seen the message, so it will not be sent again. If it is not, it means the user has not seen the message yet, so it should be sent. Here is a screenshot showing how the flow would look.
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