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Some SmartDelay messages not sending?

  • August 25, 2025
  • 6 replies
  • 60 views
kristenshoates

Hi everyone! I just pushed my first Manychat flow live 🙌  and am testing it in IG’s preview mode. The first part of it is working great, but I’m running into issues with the 23-hour SmartDelay. 

Here is a screenshot of one “branch” of my flow. If the contact clicks my scheduling link, I tag them and send a message 20 seconds later -- that SmartDelay is working. But if they don’t respond, I want to send them a message 23 hours later. That message doesn’t seem to be sending.

 

In another part of the flow, I have something similar, except I ask for their email. In that case, I have the SmartDelay + follow-up message as a next step for everyone, whether they provide an email or not.

In testing, I’m not receiving any of the messages delayed by 23 hours. Any thoughts on what I’m doing wrong?

 

Thanks so much!

Best answer by rodrigo_silvano

Ok ​@kristenshoates. The problem seems to be the 24-hour window.

When the user selects the option “I’m not sure yet,” for example, it opens the 24-hour window, and then another block message appears with a button containing a link. The smart delay is only triggered if the user clicks the “Book my free call” button.

 

Maybe between the first click and the end of the smart delay, more than 24 hours have passed.

Can you check the time you click the first button and the time that the smart delay have passed?

    6 replies

    rodrigo_silvano
    Forum|alt.badge.img+4
    • rodrigo_silvano
    • Manychat Community Moderator
    • August 25, 2025

    Hey, ​@kristenshoates 

    Can you share your full automation? 
    Maybe there is some problems due to the 24-hour window. You can check more info about the 24-hour window here: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram

    rodrigosilvano.pt | Automate with intelligence - Surprise with experience
      kristenshoates
      • kristenshoates
      • Author
      • Up-and-Comer
      • August 25, 2025

      ​@rodrigo_silvano Thanks for your help! Sure thing, here are screenshots of the whole thing. I can’t think of how more than 24 hours would pass in any of these interactions, but maybe I’ll try reducing my SmartDelay to 20 hours and see if it fixes it. That could be the case since the 20-second delay is working.

      Initial step

       

         Pathway if someone selects “I’m not sure yet” on QuickReply

       

      kristenshoates
      • kristenshoates
      • Author
      • Up-and-Comer
      • August 25, 2025

      ​@rodrigo_silvano It doesn’t seem to be posting my whole automation in my reply. Here is the rest of it:

         Pathway if someone selects “Yes, let’s chat” on QuickReply

       

      kristenshoates
      • kristenshoates
      • Author
      • Up-and-Comer
      • August 25, 2025

        Pathway if someone selects “Maybe later” on QuickReply

       

      rodrigo_silvano
      Forum|alt.badge.img+4
      • rodrigo_silvano
      • Manychat Community Moderator
      • Answer
      • August 25, 2025

      Ok ​@kristenshoates. The problem seems to be the 24-hour window.

      When the user selects the option “I’m not sure yet,” for example, it opens the 24-hour window, and then another block message appears with a button containing a link. The smart delay is only triggered if the user clicks the “Book my free call” button.

       

      Maybe between the first click and the end of the smart delay, more than 24 hours have passed.

      Can you check the time you click the first button and the time that the smart delay have passed?

      rodrigosilvano.pt | Automate with intelligence - Surprise with experience
      kristenshoates
      • kristenshoates
      • Author
      • Up-and-Comer
      • August 26, 2025

      ​@rodrigo_silvano Thank you so much for pointing me in the right direction! I’m going to reduce the SmartDelay to 20 hours and see if it fixes it. Appreciate all your help!

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