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Unable to stop AI auto message Instagram

arber

Im not able to turn off IG auto reply message that with AI intention. Anyone help me please?

Best answer by rodrigo_silvano

Hey, ​@arber 

Go to settings → choose IG channel → default reply

 

You’ll see something like this:

Or this: 

 

If you’ve set up an automation, click on it and remove the Manychat AI trigger.

 

 

Let me know if it helps 🙂

 

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    5 replies

    rodrigo_silvano
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    Hey, ​@arber 

    Go to settings → choose IG channel → default reply

     

    You’ll see something like this:

    Or this: 

     

    If you’ve set up an automation, click on it and remove the Manychat AI trigger.

     

     

    Let me know if it helps 🙂

     

    Rodrigo Silvano | Automation & AI Systems | https://rodrigosilvano.pt
    Julian Lizarraga

    Hi! I’ve already turned off all automations on ManyChat and even disconnected my Instagram account altogether, but automated replies keep firing when I receive a DM. I also checked Meta Business Manager under Inbox → Automations but there’s nothing there. Could it be that ManyChat inadvertently activated some automation somewhere else? I don’t know what to do and it’s really having an impact on my business, so I would really appreciate the help.

    rodrigo_silvano
    Forum|alt.badge.img+4

    Hey, ​@Julian Lizarraga 

    If you disconnected your Instagram channel from Manychat, I don’t think that Manychat send messages on your behalf.

    Have you connected other messaging tools that could possible to do so?

    Rodrigo Silvano | Automation & AI Systems | https://rodrigosilvano.pt
    Julian Lizarraga

    Hey ​@rodrigo_silvano, thanks for the answer.

    I had Chatwoot connected before Manychat because I created a customer support bot with AI, but I didn’t have any issues. My bot was working perfectly. Then I connected Manychat because I needed an automation to respond to comments on my feed, and that’s when the problem started. I have the impression that Manychat activated some automation on Meta, but I cannot be sure, of course. I do know that Chatwoot has nothing to do because it was working fine beforehand and even now I receive all incoming and outcoming messages as events via a webhook and process them just fine. It’s just that these other automatic replies are messing all my bot’s conversations with the customers.

    rodrigo_silvano
    Forum|alt.badge.img+4

    Hey ​@Julian Lizarraga 

    That seems odd..

    Please contact the Manychat support team for them to check your account.
    Follow this link: https://help.manychat.com/hc/en-us/p/get_support_page

    Rodrigo Silvano | Automation & AI Systems | https://rodrigosilvano.pt
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