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Hey everyone!

Currently run FB/IG accounts for a video game title.

On FB we have a Freebie URL with each post that followers can click to be taken in-game to receive free currency. We send this link out via Story posts on IG as URLs and IG Feed copy are not a good mix.

I’m planning on testing an automation where if a user comments on specific FB or IG feed posts, we DM them with a Freebie link.

I’ve tested this flow and it works quite well.

I do have some questions about how flow affects contact limits, especially as this would be something we would use on an ongoing basis.

  1. Does a user count as a contact when they are sent the DM or only if they reply to the DM?
  2. Do they count as a contact if they don’t reply but simply click the Freebie button in the DM?
  3. If a follower is already a contact but then we do a similar automation with a new Freebie code will they count towards my contact limit or will they just be able to interact as usual?

I am very new to this so am a little unsure how my idea would work on an ongoing basis.

Any advice would be greatly appreciated!

Thanks a million :)
AJ

Hey, ​@LovelyIrishAlan 

Welcome to Manychat 🙌🏼

 

Regarding your questions:

  1. It depends on what channel they opted-in. For example, on Instagram, they will be considered as a contact right after your first message (even if they don’t click the button). But on FB Messenger, they’ll be considering a visitor and will disappear after some time.
  2. Yes, they do.
  3. If your follower is already a contact, you can send them unlimited freebies. That doesn’t change the number of your contacts.

Here’s a help article about the contact’s status: https://help.manychat.com/hc/en-us/articles/14281110746012-Contacts-tab-Overview or billing FAQ’s: https://help.manychat.com/hc/en-us/articles/14281409288604-Billing-FAQ

 

Let me know if this helps and if you have further questions 🙂

Thanks ​@rodrigo_silvano 

I think you covered my questions pretty perfectly!

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