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WhatsApp Templates from Facebook/Meta Business Manager don’t sync into ManyChat


nodera_needs_help

Hey there,

i just completed a message template with the “flow” feature at business.facebook.com and its already active. But it does not show up in Manychat (right account) → Settings → Whatsapp → Message Templates. So basically the synronisation is not working. Am i missing something?

Thanks in advance!

Best answer by rogerioaraujo

The "WhatsApp Flows" feature is not yet available in ManyChat. There is already this feature request, you can vote:

https://community.manychat.com/ideas/whatsapp-flows-2465

 

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6 replies

rodrigo_silvano
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  • Manychat Community Moderator
  • 601 replies
  • March 21, 2025

Hey, ​@nodera_needs_help 

You’ll need to create your templates on Manychat, and it automatically syncs with WhatsApp Manager.


nodera_needs_help

Hey, ​@rodrigo_silvano 

but then it is not possible for me to implement the flow feature in my templates right? It is not available in the templates in manychat and it is i think not possible to change it afterwards in business.facebook after creating a normal template in manychat. Or is it possible somehow?

Thanks for the quick response!


rodrigo_silvano
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  • Manychat Community Moderator
  • 601 replies
  • March 21, 2025

@nodera_needs_help It is possible to use your templates in your flows, but you’ll need to create them (the templates) inside Manychat.

 

To create a template in Manychat, go to settings → WhatsApp channel → Message templates → +New template

 

There, you can create as many template as you need.

  1. Choose a template name in English
  2. Select the template category
  3. Choose the language that you’re going to use in your template
  4. Create your template and send to review

 

Here’s a help article that shows you how to create a template in Manychat: https://help.manychat.com/hc/en-us/articles/14281326740124-How-to-use-WhatsApp-Messages-Templates-in-Manychat#h_01J5R5E1SDXYCQDNFYX9ZJNE8N

 

Let me know if it helps 🙂


rogerioaraujo
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nodera_needs_help wrote:

Hey, ​@rodrigo_silvano 

but then it is not possible for me to implement the flow feature in my templates right? It is not available in the templates in manychat and it is i think not possible to change it afterwards in business.facebook after creating a normal template in manychat. Or is it possible somehow?

Thanks for the quick response!

@nodera_needs_help ​​the "WhatsApp Flows" feature is not yet available in ManyChat.


rogerioaraujo
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  • Flow Scholar
  • 279 replies
  • Answer
  • March 22, 2025

The "WhatsApp Flows" feature is not yet available in ManyChat. There is already this feature request, you can vote:

delandyer

 


nodera_needs_help

Thanks ​@rogerioaraujo, that is what i was talking about! is there any way to bypass manychat and somehow still make it possible to integrate whatsapp flow into the manychat flows? For example with http request or sth like that? I love that feature and really want it in my flows!


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