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Why is the response mapping disabled in request map?

  • July 20, 2025
  • 3 replies
  • 25 views

anish2002

 

Best answer by Gustavo Boregio

Hey ​@anish2002 I just checked with support and they caught the issue!

You’re using a dynamic block, not an external request. Dynamic requests do not allow mapping (since they have to follow Manychat’s API formatting).

To use mapping you need to use external requests.

https://help.manychat.com/hc/en-us/articles/14281268533788-Dev-Tools-Dynamic-block

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • Answer
  • July 21, 2025

Hey ​@anish2002 I just checked with support and they caught the issue!

You’re using a dynamic block, not an external request. Dynamic requests do not allow mapping (since they have to follow Manychat’s API formatting).

To use mapping you need to use external requests.

https://help.manychat.com/hc/en-us/articles/14281268533788-Dev-Tools-Dynamic-block


anish2002
  • Author
  • Up-and-Comer
  • 1 reply
  • July 23, 2025

Thank you for your response ​@Gustavo Boregio . Can you help with where and how to setup up  external requests in a way so I can use response mapping!


Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • July 23, 2025

Hey ​there, here’s the documentation: https://help.manychat.com/hc/en-us/articles/14281285374364-Dev-Tools-External-request

Hope this helps!!