Hi Manychat Team,

I’d like to suggest an improvement for handling PDF files in WhatsApp conversations: displaying the actual PDF file (or at least its preview with file name), instead of showing only a link.

Currently, when a user sends a PDF through WhatsApp, Manychat shows just a URL to the file. This creates a less intuitive experience, especially when we need to quickly view or share the file. Instead of seeing the file name or being able to preview it, we have to open an external link, which slows down support and increases the chance of missing important documents.

It would be much more practical if the file appeared directly in the chat with its name, a preview, a download button, and also the ability to copy or share the file, just like it's possible with images in native WhatsApp.

This would greatly improve usability, especially for support teams that receive invoices, ID documents, contracts, and other PDFs from users.

Thanks in advance for considering this enhancement!

Could you help me with this, ​@Raquel C , ​@Marina?

Best regards,

Heric Fernandes