Audio handling for user input + Default Reply

Time goes by, and they do nothing. It seems like ManyChat people have no interest in working. They have millions of dollars to spend on development and can't manage to do something so simple.

​@Manychat Community Please, can you give us a Christmas present by paying attention to this topic?

​@Marina can you help us here? 

agree….. 

Hello ​@Raquel C ​@Marina 

Is there any news on this idea?

Honestly, we really need to have this function on the WhatsApp channel.

It is one of the most used channels between Instagram and Messenger.

This works in Messenger on Instagram, but not in Telegram.

Could you give us an estimated time in which this function will be applied in Manychat?

If you need to pay some additional value in the subscription, no problem, the important thing is to have the function. Please!

Hello ​@Trilce Jirón Garro 

Is there any news on this idea?

Honestly, we really need to have this function on the WhatsApp channel.

It is one of the most used channels between Instagram and Messenger.

This works in Messenger on Instagram, but not in Telegram or WhatsApp.

Could you give us an estimated time in which this function will be applied in Manychat?

If you need to pay some additional value in the subscription, no problem, the important thing is to have the function. Please!

Yes, it is important

Sí, lo necesitamos, por favor

Any new on this? It is veeery important!!

waiting URL in channel whatsapp  :-)

Don´t worry, chatrace already has this functionality, everyone can switch 😂

We need to know the type of the last_user_reply. Be it text, image or audio, this is a very important feature.

For the audio/image we would need to url to be public in order to download the data externally.

This is a must for all our clients, and we even considered switching to other platforms that have this already.

Could you give us an estimated time in which this function will be applied in Manychat?

Thanks.

you can’t send audio nor picture via api, you can’t receive the audio, total wasted.

Goodbye ManyChat, I Lost a Client Because of This!

I’m really frustrated with an absurd limitation in ManyChat: WhatsApp voice messages cannot be handled.

Nowadays, voice messages are essential on WhatsApp. Not all users want or can type, and the fact that such an advanced platform can’t even receive and process audio messages is unacceptable.

Seriously, I'm not going to stay on a platform that is becoming a thing of the past. Goodbye, ManyChat.

​@angumen Which tool are you using to replace Manychat? I’ve heard one called tidio.com that handles images an audio well, but I am not sure if it has live chat inbox. 

Exactly the same here. User sends images and audio. And the WhatsApp API es giving Manychat all the information, but they probably don´t want to save on storage. Very sad to see how Manychat is only focusing on “events” and “cheap marketing” instead on improving the product.

​@Germán Rupérez What other service are you evaluating / migrating to? thanks!! 

Martin.

I am evaluating Chatrace, I don´t understand that manychat is imposing such limitation on us, not enabling ourselves to use all the power of nocode and AI available today… The worse thing is not getting answer here in the forum with almost 100 upvotes… 

We are too limited by the lack of this feature. I hope the devs understand that we are losing customers and users due to the absence of such a basic function. The solution is to look for an alternative to ManyChat.

This idea was opened 11 months ago. I don´t understand why is this not being solved and why we don´t receive any update? This does not seems like a big development and it is already working fine on Instagram.

Maybe is it more important to launch new things that are not actually useful but serves to do cheap marketing than actually building a great product??

Hope ​@Raquel C ​@manychat could give us an idea.