Assigning specific working hours to each live chat user within ManyChat. This feature would enable Manychat users to set defined working hours for each team member and have the auto-assignment feature route conversations based on these working hours. This would ensure that customers receive timely responses from the appropriate team members who are available during their designated shifts.
Proposed Functionality:
1. User Working Hours Configuration: An option to set specific working hours for each live chat user.
2. Auto-Assignment Logic: Enhancement of the existing auto-assignment feature to consider the working hours of live chat users, ensuring that conversations are routed only to those who are available during their working hours.
3. Custom Notifications: Notifications for team members about their assigned conversations, taking into account their working hours.
Benefits:
- Improved response times by ensuring that live chat users are only assigned conversations during their working hours.
- Enhanced customer satisfaction through timely and efficient support.
- Better workload management for team members, reducing the chances of overloading individuals during off-hours.