Problem: Currently, when a user sends an Instagram post link through a ManyChat flow or AI-powered automation, the automation/bot is unable to extract or interpret the content of that Instagram post. This creates issues in several scenarios:
- Product Identification: When a customer sends an Instagram link to a product (e.g., a product photo from a brand’s Instagram feed) and asks for pricing or more details, the automation bot cannot identify the product in question. This leaves the bot unable to fulfill the user's request automatically.
- Automation Triggers: Links to Instagram posts shared by users cannot be used to trigger specific workflows or automations. For example, if a customer shares a link to a particular post as a request for information or support, ManyChat is unable to identify the content, and no automation is triggered.
This gap reduces the effectiveness of AI-powered conversations, especially in scenarios where users communicate via social media platforms like Instagram.
Desired Solution: We propose adding the ability for ManyChat to extract and understand Instagram post content when a link is shared. Specifically:
-
Content Extraction: ManyChat should be able to recognize and retrieve post link and/or key elements from an Instagram post link, such as:
- The image/video link from the post.
- The caption or text from the post.
- Any tags or hashtags used in the post.
-
Automation Triggers: Implement automation triggers based on Instagram post links. For example:
- When a user sends any post link from our profile, it could trigger a flow where ManyChat automatically retrieves details about the product (e.g., price, description).
- Allow for custom automation rules where certain post types or hashtags in a post trigger predefined workflows.
Use Case Example: A customer sends a link to an Instagram post featuring a product, asking, "How much does this cost?" ManyChat should:
- Extract the post link, product image and description from the post.
- Identify the product in the inventory (if connected).
- Respond with the price and availability.
