tl;dr : the missing piece is to clear the conversation’s history, to remove the risk of a Live Chat operator clicking on a malicious link.

I’ve noticed some malicious activity in one of the bots where the users sent links - On the other side, if an innocent Live Chat operator clicks the links, it can pose a huge threat to the organization which could lead to potential security breach and data being compromised.

Currently there’s also no way to block those users - a workaround I’ve been using is setting a Tag for those, and a condition at the beginning of all my scenarios to lead those users to a pre-defined message (“This user is blocked”).
As well, hitting the Pause Automations and setting it to Forever, can lead to those users giving up on their attempts.

BUT, as said, the missing piece is to clear the conversation’s history, to remove the risk of a Live Chat operator clicking on a malicious link.

Thank you,

Adi