Hi everyone,
I'm on ManyChat Pro and I'm trying to create WhatsApp subscribers via API using the createSubscriber endpoint. My use case: leads fill out a Tally form (with explicit WhatsApp opt-in consent), Make processes the data, and I need to automatically create the WhatsApp contact in ManyChat to deliver personalized results via an approved template.
The endpoint appears in my API swagger documentation and accepts whatsapp_phone as a parameter. But when I call it passing first_name, whatsapp_phone, and consent_phrase, I get this error:
"Permission denied to import wa_id. Please contact support to enable this feature"
I've confirmed:
- Pro plan active
- WhatsApp Business number connected and active
- Approved template (resultado_diagnostico) already set up
- Explicit opt-in consent collected in the form
- The createSubscriber endpoint is visible in my swagger
I've seen other posts mentioning this requires internal enablement by ManyChat support. Can anyone confirm if this is still the case in 2026, and if so, what's the fastest way to get it activated?
If there's a moderator reading this, would really appreciate if you could escalate this to the support team directly.
Thank you!
