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🚨 Big Update: You can now process images, audios and videos in WhatsApp (yes, finally!)

We’ve been waiting for this for a while… and it’s finally here.

Manychat now gives you access to media file URLs when a user sends an image, video or audio on WhatsApp — even out of the blue (default reply style).

That means:

👉 You can now process those files with AI.

👉 You don’t need to manually review inboxes anymore.

👉 You can fully automate things that were impossible before.

We’ve already tested this with GPT:

🖼️️ Detect objects in images

💳 Identify credit card brands

💻 Spot devices, screens, contracts, and more

🎧 Transcribe audios using Make + OpenAI

This is a game-changer for WhatsApp, especially since users love to send voice notes and random photos instead of typing 😅

Anyone already testing it? I’d love to hear your use cases 👇

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Amazing, when will this be available on instagram and facebook?! 

JUST WHAT I’VE BEEN WAITING FOR

​@AndreasHelbo it’s also available for IG and Facebook! 🔥

Test it out!!

 

I don’t get the URL on either Instagram or Facebook. Don’t know what I’m doing wrong.

​@AndreasHelbo are you doing these first steps?

 

Can we process the images like business card to extract out the information like company name, email address, phone number etc and added all this into user custom field via whatsapp automation

​@IKmcAcademy yes sir!

I’d do a custom prompt for this and have OpenAI return JSON code so I can map it to user fields in Manychat.

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