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Hi everyone,

I was able to connect my TikTok account to ManyChat successfully the first time, but after disconnecting it and trying to reconnect, I keep getting the following error message:

"This TikTok account does not support connection with ManyChat."

I have already tried enabling and disabling TikTok's business mode, but the issue persists.

Has anyone experienced this before? Any solutions would be greatly appreciated!

Thanks in advance!

I am experiencing the same issue.  I have been using the TikTok integration for weeks.  2 days ago the bot flows stopped working.  I tried refreshing the permissions and deleting the connection in ManyChat with no success.  I have submitted a ticket and provided screen shots and screen records with no answers yet.

 

The ManyChat side is no longer able to tell that my TikTok account is a business account.  Someone on the ManyChat side needs to fix this bug.


I had to change the account for the moment for a new one and it did connect, it is not what I wanted because in the account I wanted to connect is where I had my main content and I had to start again for the moment.


I am experiencing the same issue ! 


Here is a link to the open ticket I have going with ManyChat going back 3 days:

 

https://help.manychat.com/hc/en-us/requests/290051?page=1


Yea , i have been in contact with the support team for a few days as well. I am hoping they can fix this.


Hi all!

 

I am very sorry you are experiencing connection issues!

We are looking into all tickets with TikTok team and will be back to you once investigation is over!

 

 


Hi all!

 

I am very sorry you are experiencing connection issues!

We are looking into all tickets with TikTok team and will be back to you once investigation is over!

 

 

I checked the documentation and in my case the problem is that my account is in a  EE. UU. region.
I will create a new account in a suitable region to solve the problem, thanks.


Hey ​@tenloo! Thanks for letting me know! Yes, indeed, unfortunately, the EEA countries are not yet allowlisted but we are working hard with TikTok team to make it possible soon. Stay tuned!


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