Hello, Manychat family,
We’re currently aware of an ongoing incident on Meta’s side that is affecting Instagram comment Automations on a large scale. Comment triggers may fail or behave inconsistently for some accounts. We understand the importance of this for you, and we apologize for the impact this is causing.
We’ve already reported the issue to Meta with critical priority. This is a Meta-side bug that requires changes on their end, so it’s not something we can directly fix in Manychat. That said, we’re actively pushing for updates through our private channels with Meta and will share news as soon as we have it.
We're closely tracking the situation and following up with urgency. As a temporary workaround, we recommend using Instagram DM Keyword Automations instead of comment triggers where possible. DM triggers are working as expected and can help you keep users entering your Automations while we wait for Meta to restore comment functionality.
You can follow updates on our status page at https://status.manychat.com/, and we’ll also notify you when Meta releases a fix and comment Automations are fully restored.
Thank you for your patience while we work through this 🙏
