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Question

FB Ads messages don't trigger ai agents

  • January 22, 2026
  • 1 reply
  • 8 views

eitibiti

I’m currently using facebook ads to get leads on my ai agent for booking experimental gymnastic classes. Some contacts send a message, but manychat doesn’t compute it, resulting on my ai agent not replying (because it has 0 inputs). But, checking on my phone, i can see the leads messages. I’m adding images to the post, so you all can have a better understanding of my issue.

manychat view
 

whatsapp view

 

1 reply

cata_rendon
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  • Manychat Community Moderator
  • January 22, 2026

Hi ​@eitibiti , I think the problem might not be the AI, but the Whatsapp trigger in order for your automation to activate. You can check here how you can set it up: https://help.manychat.com/hc/en-us/articles/17154181720476-WhatsApp-Ads-Trigger

Also you can share a screen shot of your flow to see if there is anything that hasnt been set it up correctly.

Hope this helps,

Cata Rendon