Skip to main content

The feature request you’ve all been waiting for is now available! 

We're excited to announce that audio handling is now supported for WhatsApp in the 'Last Text Input' field! This feature has already been available for Instagram and Facebook Messenger, and now it's coming to WhatsApp by popular demand.

 

🔑 Key Benefits

If you're using custom solutions to handle audio files, you can now apply the same approach to the WhatsApp channel—making your automation even more versatile.

 

🚀 How to Use It

In Flow Builder, after a Default Reply or Data Collection action:

  1. Add a Make External Request action.

  2. Use the 'Last Text Input' field to send the audio file URL—just like you do for other channels.

 

🔮 What’s Next

Soon, we’ll be introducing a new condition: “Last Reply Type: text/audio”. This will let you route users based on whether they responded with text or audio, enabling more personalized and efficient experiences.

 

Start using it now and let us know what you think in the comments! 💬

Thank you ​@Raquel C ​@Marina and the entire Manychat team!

This is awesome, and a very very requested feature!! 💪

We are soooo excited to bring you the top-voted community request! 💥

Hello, ​@Raquel C , ​@Marina 
 

This was very useful and valuable. You don't know how much trouble this caused users.
 

There are many details that still need to be added to the WhatsApp service, simple and basic things that should already be there. I believe it is simple enough to be able to add them.
 

I will create a topic for each of the ideas and mention you so that I can help.
 

The WhatsApp tool is very useful here in Brazil, and some features that are available on WhatsApp Web are not yet available in the tool.
 

I hope you continue to meet our requests and continue to improve the tool, especially WhatsApp. You will gain many customers by making the main features available.
 

This audio request took almost a year to be completed. I hope the others can be implemented quickly.
 

Thank you very much!

Community Terms & ConditionsCookie settings