Hey Manychat Community 👋
Today at Instagram Summit by Manychat, we unveiled Manychat AI (beta) – a major upgrade that helps you move from reacting to your audience to proactively engaging them at scale.
Manychat AI now lives in your main menu with its own dedicated AI tab, giving you one place to train your AI, automate responses, and drive outcomes like link clicks, follows, or leads – all while keeping you in control.
⚙️ Please note: Manychat AI is currently in beta, which means features and performance may evolve as we continue testing, collecting feedback, and improving your experience
🔥 Key Benefits
- Be everywhere, instantly: Cover repetitive DMs and respond instantly to positive comments without lifting a finger
- Drive outcomes (not just replies): Set simple goals like share a link, capture leads or grow followers
- Keep control: Test before going live, set confidence limits by routing uncertain messages to your team
- Stay on-brand: Train and retrain your AI anytime to keep replies aligned with your content and sounding like you (tone of voice functionality currently available for AI Comments only)
🤝 Key Features:
- AI Knowledge: Add your links and text so Manychat AI knows your content and products and can answer questions accurately, anytime
- Al Replies: Automatically respond to frequent or simple DMs (like “Do you ship internationally?”) based on your Knowledge
- AI Comments: Turn organic, positive comments into connection moments while staying on brand
- AI Goals: Give your AI direction, not just a voice, so it can direct towards a goal: share a link, capture leads or grow followers
- AI Overview: A simple dashboard to see replies sent, hand-offs, and progress toward goals
🚀 How to use it:
- 👉 Step-by-step setup guide to setting up AI Knowledge
- 👉 Step-by-step setup guide to setting up AI Replies
- 👉 Step-by-step setup guide to setting up AI Comments
- 👉 Step-by-step setup guide to setting up AI Goals
Manychat AI is currently in beta, which means we’re actively refining features, adding new capabilities, and improving accuracy based on your feedback.
We’d love to hear from you! Share your thoughts, ideas, and examples of how you’re using AI to engage your audience. Tell us what’s working great (and what’s not yet) so we can keep making Manychat AI smarter, safer, and more useful for creators like you.
You can also share your feedback with our Product team: you can either book a call or fill this quick feedback form